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Bitrix24 vs Jira comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Bitrix24
Ranking in Project Management Software
15th
Average Rating
7.4
Number of Reviews
19
Ranking in other categories
CRM (16th), Enterprise Social Software (7th)
Jira
Ranking in Project Management Software
4th
Average Rating
8.0
Number of Reviews
267
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd)
 

Mindshare comparison

As of November 2024, in the Project Management Software category, the mindshare of Bitrix24 is 2.3%, up from 1.7% compared to the previous year. The mindshare of Jira is 8.3%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
Sep 8, 2023
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
Saroj Ekka - PeerSpot reviewer
Apr 10, 2024
Offers good repository integration, sprint board and easy to set up
There are some features and reports we need that are not there. For example, if I have to find out the capacity of the current sprint by user and compare it with the previous sprint, that visibility isn't there. We can know the capacity and what happened with the whole sprint, but not for an individual person to see where it's falling and how it's tracking. Report and analytics capabilities are important for a product manager. That visibility is important, so we use Jira. Some of the features are there, and I use my own Excels or other data things to compensate for that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am impressed with the solution's ability to customize workflows."
"Offers, a free version."
"The technical support was intuitive and had good documentation."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"The most valuable feature is the flexibility of the configuration, being able to configure it to suit your own needs."
"The solution is stable and reliable."
"Issue linking has enabled teams to trace issues."
"One of the most valuable features is querying because the jQuery function is very good. Additionally, we can create good designs very easily."
"With the help of Jira, tasks are less likely to remain stagnant for a long time. We always see them somewhere on the board."
"It's a Scrum tool, so it's very easy to use."
"We use Jira mostly for task coordination and assignment. Additionally, scrum methodologies defined work items and bug issues. If we create any bugs all of them are fixed."
"Jira is great for story management."
 

Cons

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"It would be great if colleagues could get alerts via email when they are assigned something."
"The stability could be improved."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"There are some bugs in the mobile system."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The solution’s performance could be made faster."
"I have had problems with performance and unresponsiveness. All of a sudden, the performance slowed down, and I had a number of users that could not use the tool."
"I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, I see a list of Epics, but although I can order them, there are some mismatches with how the Epics are used compared to what Scrum expects, or what Story mapping expects an Epic to be."
"Jira could be easier to use, especially for administrative tasks. It's quite complex, so it's important to understand it well. While the reporting and dashboards are good, there's room for improvement in some areas where extra features would be helpful."
"I would prefer it if the solution was more intuitive."
"Whenever you edit a story, whatever you have changed takes a bit of time to save."
"The reporting needs to be better."
"If CI/CD is integrated with it, it would be better. I've used Azure DevOps before, and it's nice to have everything, such as CI/CD Repos and other things, integrated. Jira has fewer integrations. Azure DevOps has an easier interface, and it has got everything in one spot. I don't have to jump around in different applications."
"The hierarchy for Jira tickets is too flat."
 

Pricing and Cost Advice

"We were using the free version which was really limited in terms of functionality."
"Licenses are cheap compared to other solutions."
"The product's pricing is okay for me. It is not expensive."
"Price-wise, it is a very cheap solution."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"It is subscription-based, and we probably pay yearly. I would rate it a four out of five in terms of price."
"The tool's pricing is reasonable."
"Jira is expensive and a lot of people are choosing DevOps because they are cheaper, open-source, easy to use, and have basic licenses. Jira should decrease its price to be more competitive."
"We make use of the solution free of charge."
"Its price is good and similar to other products. It is about five or six dollars per user."
"The price at the moment for Jira is okay. I'm absolutely not amused with the plans to try to drive us to the cloud or to other licensing models. For the very simple reason that we are a company in the defense sector where cloud is problematic in a number of the domains. We are now approximately 60 users and the new policy will actually confront us with an upscale to approximately 500 users. I find it unacceptable, and may potentially lead us to look for another solution."
"The licensing model is annoying. They nickel and dime you."
"I don't feel that price is an issue."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Comms Service Provider
12%
Retailer
8%
Financial Services Firm
8%
Educational Organization
50%
Manufacturing Company
8%
Financial Services Firm
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
What is your experience regarding pricing and costs for Bitrix24?
The solution's pricing is quite average and not expensive.
What needs improvement with Bitrix24?
Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.
Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
The product is quite expensive. It costs approximately 1.2 million rand per year. It's a fixed price, depending on the modules that you get. You have specific tools, that's what you pay for. I rate...
 

Comparisons

 

Also Known As

No data available
Jira Software
 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Find out what your peers are saying about Bitrix24 vs. Jira and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.