Bitrix24 vs SuiteCRM comparison

Bitrix24 and SalesAgility are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while SalesAgility is ranked #43 with an average rating of 7.0. Bitrix24 holds a 2.0% mindshare in CRM, compared to SalesAgility’s 0.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of SalesAgility users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

796 Views
623 Comparison Views

90% willing to recommend

SuiteCRM

Read 1 SuiteCRM review

147 Views
92 Comparison Views

100% willing to recommend

Bitrix24

SuiteCRM

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Executive Summary

We performed a comparison between Bitrix24 and SuiteCRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2025).

Buyer's Guide

CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

SuiteCRM

Ranking in CRM

43rd

Average Rating

7.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, down from 2.1% compared to the previous year. The mindshare of SuiteCRM is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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JorgeValenzuela

Owner at CPSTECH

Provides valuable reporting tools, but the user interfaces could be simplified

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting The product's most valuable feature is the ease of obtaining information to make decisions. The platform's user interfaces could be simplified. I have been using SuiteCRM for five…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am impressed with the solution's ability to customize workflows."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Bitrix24 is a user-friendly solution that is easy to use."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"It is easy to use and very stable."

"The technical support was intuitive and had good documentation."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

More Bitrix24 pros

"The product's most valuable feature is the ease of obtaining information to make decisions."

Cons

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"The client interface is not very user-friendly."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"The solution’s performance could be made faster."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"It would be great if colleagues could get alerts via email when they are assigned something."

"Bitrix24’s interface needs to be improved."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

More Bitrix24 cons

"The platform's user interfaces could be simplified."

Pricing and Cost Advice

"The solution's pricing is quite average and not expensive."

"The product's pricing is okay for me. It is not expensive."

"We were using the free version which was really limited in terms of functionality."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Licenses are cheap compared to other solutions."

"Price-wise, it is a very cheap solution."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"The pricing for this program is reasonable."

More Bitrix24 pricing and cost advice

"The product's initial price is quite low, around $100 for a fixed deployment."

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

13%

Government

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What is your experience regarding pricing and costs for SuiteCRM?

The product's initial price is quite low, around $100 for a fixed deployment. For ongoing support, there is an additional $50 charge per instance.

See all answers

What needs improvement with SuiteCRM?

The platform's user interfaces could be simplified.

See all answers

What is your primary use case for SuiteCRM?

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting.

See all answers

Comparisons

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Compared 28% of the time

ClickUp vs Bitrix24

Compared 15% of the time

ELMA 365 vs Bitrix24

Compared 11% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 9% of the time

More Bitrix24 Competitors

No data available

Product Reports

Buyer's Guide

Bitrix24

March 2025

Download Bitrix24 product report

Buyer's Guide

CRM

March 2025

Download SuiteCRM product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

SuiteCRM is a powerful open-source CRM platform, providing a 360-degree view of customers and business interactions. Ideal for businesses of all sizes, it offers scalability and customization, allowing users to adapt it to diverse organizational needs. With features like sales management, marketing automation, customer service, project management, and robust reporting, SuiteCRM ensures comprehensive business management. Its cost-effectiveness, with lower licensing costs compared to proprietary CRM solutions, makes it an attractive choice. The platform is community-driven, benefiting from a large and active community that provides ongoing support, bug fixes, and updates. Businesses can leverage SuiteCRM to enhance customer relationships, boost sales and revenue, improve productivity, and enjoy greater flexibility through tailored customization.

SalesAgility

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

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Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: March 2025.

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