Bitrix24 vs Microsoft Dynamics CRM comparison

Bitrix24 and Microsoft are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 8.0, while Microsoft is ranked #2 with an average rating of 7.9. Bitrix24 holds a 2.1% mindshare in CRM, compared to Microsoft’s 14.1% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 92% of Microsoft users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

869 Views
651 Comparison Views

90% willing to recommend

Microsoft Dynamics CRM

Read 73 Microsoft Dynamics CRM reviews

4,342 Views
4,164 Comparison Views

92% willing to recommend

Bitrix24

Microsoft Dynamics CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and Microsoft Dynamics CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitrix24 vs. Microsoft Dynamics CRM Report (Updated: October 2024).

Buyer's Guide

Bitrix24 vs. Microsoft Dynamics CRM

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

Bitrix24

Ranking in CRM

16th

Average Rating

7.4

Number of Reviews

Ranking in other categories

Project Management Software (15th), Enterprise Social Software (7th)

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Bitrix24 is 2.1%, down from 2.3% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 14.1%, down from 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Miguel Molano

Sales Manager at Soutec

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Offers, a free version."

"It's a very easy-to-use product."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Collaboration and CRM are the most valuable features of Bitrix24."

"The technical support was intuitive and had good documentation."

"Bitrix24 is a user-friendly solution that is easy to use."

More Bitrix24 pros

"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."

"The product is highly scalable, particularly in the cloud environment, where resources can be increased as required."

"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."

"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."

"Technical support is completely good."

"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."

"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."

"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."

More Microsoft Dynamics CRM pros

Cons

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"The client interface is not very user-friendly."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"We didn't have the ability to customize the solution."

"There is a need for better integration with ERP solutions."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

More Bitrix24 cons

"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."

"I would suggest enhancements in customization and better integration for testing codes to improve the functionality of Dynamics CRM."

"The manufacturing module could be improved. I would like to see customization in the next release."

"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."

"The integration capability with other systems could be improved, particularly the Lead Generation system."

"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."

"Overall, the solution could be made to be more user friendly."

"It could be less complicated for smaller organizations."

More Microsoft Dynamics CRM cons

Pricing and Cost Advice

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The solution's pricing is quite average and not expensive."

"The product's pricing is okay for me. It is not expensive."

"Price-wise, it is a very cheap solution."

"Licenses are cheap compared to other solutions."

More Bitrix24 pricing and cost advice

"We have to buy a separate license in order to implement the social listening feature."

"Licensing fees are paid on a monthly basis."

"I rate the solution's pricing as a seven out of ten."

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

"The cost varies on multiple factors including customization and the number of users."

"Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market."

More Microsoft Dynamics CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

12%

Financial Services Firm

Retailer

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

The UI/UX needs improvement as it is not intuitive from day one. It becomes intuitive once learned, however, it should be less complex initially.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

The use cases are for HR management, resource management, project insight, and timesheet management. It is mostly connected with people and resource management.

See all answers

Comparisons

Odoo vs Bitrix24

Compared 23% of the time

Zoho CRM vs Bitrix24

Compared 16% of the time

ELMA 365 vs Bitrix24

Compared 14% of the time

ClickUp vs Bitrix24

Compared 13% of the time

Microsoft Project vs Bitrix24

Compared 8% of the time

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SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 16% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Freshdesk vs Microsoft Dynamics CRM

Compared 1% of the time

More Microsoft Dynamics CRM Competitors

Product Reports

Buyer's Guide

Bitrix24

November 2024

Download Bitrix24 product report

Buyer's Guide

Microsoft Dynamics CRM

November 2024

Download Microsoft Dynamics CRM product report

Also Known As

No data available

Dynamics CRM, MS Dynamics CRM

Learn More

Bitrix24

Microsoft

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Buyer's Guide

Bitrix24 vs. Microsoft Dynamics CRM

October 2024

Free Report: Bitrix24 vs. Microsoft Dynamics CRM

Find out what your peers are saying about Bitrix24 vs. Microsoft Dynamics CRM and other solutions. Updated: October 2024.

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