Bitrix24 vs HubSpot CRM comparison

Bitrix24 and HubSpot are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 8.0, while HubSpot is ranked #8 with an average rating of 8.1. Bitrix24 holds a 2.1% mindshare in CRM, compared to HubSpot’s 1.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 97% of HubSpot users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

869 Views
651 Comparison Views

90% willing to recommend

HubSpot CRM

Read 42 HubSpot CRM reviews

909 Views
601 Comparison Views

97% willing to recommend

Bitrix24

HubSpot CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and HubSpot CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitrix24 vs. HubSpot CRM Report (Updated: October 2024).

Buyer's Guide

Bitrix24 vs. HubSpot CRM

October 2024

Download the complete report

Helped 816,406 peers since 2012

Categories and Ranking

Bitrix24

Ranking in CRM

16th

Average Rating

7.4

Number of Reviews

Ranking in other categories

Project Management Software (15th), Enterprise Social Software (7th)

HubSpot CRM

Ranking in CRM

8th

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Bitrix24 is 2.1%, down from 2.3% compared to the previous year. The mindshare of HubSpot CRM is 1.7%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Miguel Molano

Sales Manager at Soutec

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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VikasAgarwal

Founder & CTO at Naks Digital Consulting

Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation

It's good. We haven't had to escalate issues to them often. They have a support team and a community forum where you can ask questions or find answers. The community is great – we've almost always found answers to our questions there, especially regarding the API. We got in touch with customer service and support once or twice. Once was when they were deprecating a feature by a certain date, and we needed to extend the timeline for us because we couldn't meet that deadline. They were very accommodating and readily extended it for us by a couple of months. And another time, there was some technical question. And they were fine. They did help. It was okay.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Offers, a free version."

"I am impressed with the solution's ability to customize workflows."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"It's a very easy-to-use product."

"Collaboration and CRM are the most valuable features of Bitrix24."

More Bitrix24 pros

"The product is user-friendly for sales personnel and other salespeople."

"It's very easy to use and configure HubSpot CRM."

"The tool is user-friendly."

"The most valuable feature of HubSpot CRM is the sequences of sales automation. It allows you to set up a bunch of leads into a sequence, and it automatically generates emails that you can customize on the fly. For example, here's the phone call in the morning, the phone call in the afternoon, the email you sent, and the link to the message you sent."

"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."

"Stability-wise, I rate the solution a ten out of ten."

"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."

"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."

More HubSpot CRM pros

Cons

"The solution’s performance could be made faster."

"The stability could be improved."

"There are some bugs in the mobile system."

"Bitrix24’s interface needs to be improved."

"There is a need for better integration with ERP solutions."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

More Bitrix24 cons

"I would prefer it to be easier to manage, or a bit simpler, with fewer options. It's nice to have so many options, but for some clients, having so many options may not be necessary, they can just customize accordingly."

"They need better UX or templates to change the mood or the look and feel."

"I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage."

"HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good."

"The solution's email capabilities could be improved."

"We had a problem with the tool’s stability once."

"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."

"There is no option to remove duplicate constant contacts."

More HubSpot CRM cons

Pricing and Cost Advice

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"We were using the free version which was really limited in terms of functionality."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Price-wise, it is a very cheap solution."

"The product's pricing is okay for me. It is not expensive."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The pricing for this program is reasonable."

More Bitrix24 pricing and cost advice

"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."

"Pricing is based on the number of users."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"The price of HubSpot CRM is expensive."

"The cost of HubSpot CRM is less than the cost of Freshsales."

"We use a paid version of Hubspot and we have an annual license."

"The pricing is reasonable."

"The pricing is in a midrange if you line up the marketing tools."

More HubSpot CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

12%

Financial Services Firm

Retailer

Computer Software Company

21%

Government

11%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly.

See all answers

What is your primary use case for HubSpot CRM?

I am a commercial person who requires meetings with customers to get reports for sales funnel analysis.

See all answers

Comparisons

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Compared 23% of the time

Zoho CRM vs Bitrix24

Compared 16% of the time

ELMA 365 vs Bitrix24

Compared 14% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 13% of the time

ClickUp vs Bitrix24

Compared 13% of the time

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Attio vs HubSpot CRM

Compared 44% of the time

Odoo vs HubSpot CRM

Compared 32% of the time

Bigin by Zoho CRM vs HubSpot CRM

Compared 14% of the time

Acumatica vs HubSpot CRM

Compared 10% of the time

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Product Reports

Buyer's Guide

Bitrix24

November 2024

Download Bitrix24 product report

Buyer's Guide

HubSpot CRM

November 2024

Download HubSpot CRM product report

Learn More

Bitrix24

HubSpot

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

digimind, easyrecrue, software2, subaru, suzuki

Buyer's Guide

Bitrix24 vs. HubSpot CRM

October 2024

Free Report: Bitrix24 vs. HubSpot CRM

Find out what your peers are saying about Bitrix24 vs. HubSpot CRM and other solutions. Updated: October 2024.

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