Bigin by Zoho CRM vs HubSpot CRM comparison

Zoho and HubSpot are both solutions in the CRM category. Zoho is ranked #40 with an average rating of 8.0, while HubSpot is ranked #8 with an average rating of 8.1. Zoho holds a 0.8% mindshare in CRM, compared to HubSpot’s 1.7% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 97% of HubSpot users who would recommend it.

Bigin by Zoho CRM

Read 1 Bigin by Zoho CRM review

170 Views
150 Comparison Views

100% willing to recommend

HubSpot CRM

Read 42 HubSpot CRM reviews

909 Views
601 Comparison Views

97% willing to recommend

Bigin by Zoho CRM

HubSpot CRM

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Executive Summary

We performed a comparison between Bigin by Zoho CRM and HubSpot CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM.

To learn more, read our detailed CRM Report (Updated: October 2024).

Buyer's Guide

CRM

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

40th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

HubSpot CRM

Ranking in CRM

8th

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.8%, up from 0.2% compared to the previous year. The mindshare of HubSpot CRM is 1.7%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

A flexible CRM solution that helps to add pipeline details

Zoho CRM is a flexible solution where we can add pipeline details. We can add users and products to the workflows. Zoho CRM needs to incorporate HRM. I have been using the product for a year. Zoho CRM is stable. Zoho CRM's deployment is easy. Anyone can do it without learning. I rate…

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VikasAgarwal

Founder & CTO at Naks Digital Consulting

Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation

It's good. We haven't had to escalate issues to them often. They have a support team and a community forum where you can ask questions or find answers. The community is great – we've almost always found answers to our questions there, especially regarding the API. We got in touch with customer service and support once or twice. Once was when they were deprecating a feature by a certain date, and we needed to extend the timeline for us because we couldn't meet that deadline. They were very accommodating and readily extended it for us by a couple of months. And another time, there was some technical question. And they were fine. They did help. It was okay.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can add users and products to the workflows."

"HubSpot CRM has the most reliable and user-friendly options."

"The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us."

"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."

"The setup is very easy."

"It avoids creating duplicate records by updating Salesforce automatically when changes occur in HubSpot CRM."

"The interface is good."

"The reporting is very flexible."

"HubSpot CRM helps our company to organize and track a high number of leads easily."

More HubSpot CRM pros

Cons

"Zoho CRM needs to incorporate HRM."

"They need better UX or templates to change the mood or the look and feel."

"HubSpot CRM could improve by reducing the price."

"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."

"An area to be improved in HubSpot CRM is its customization capabilities."

"There is room for improvement in pricing. The pricing strategy that they have is way too clever."

"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."

"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."

"The solution's email capabilities could be improved."

More HubSpot CRM cons

Pricing and Cost Advice

Information not available

"The price of the solution could improve because it is expensive."

"HubSpot CRM is affordable."

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"There is a cost for the solution. However, I am not aware of the price."

"The pricing is in a midrange if you line up the marketing tools."

"We are using HubSpot CRM’s free version."

"We use a paid version of Hubspot and we have an annual license."

"Pricing is based on the number of users."

More HubSpot CRM pricing and cost advice

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

21%

Government

11%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bigin by Zoho CRM?

We can add users and products to the workflows.

See all answers

What needs improvement with Bigin by Zoho CRM?

Zoho CRM needs to incorporate HRM.

See all answers

What is your primary use case for Bigin by Zoho CRM?

Zoho CRM is a flexible solution where we can add pipeline details.

See all answers

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly.

See all answers

What is your primary use case for HubSpot CRM?

I am a commercial person who requires meetings with customers to get reports for sales funnel analysis.

See all answers

Comparisons

Odoo vs Bigin by Zoho CRM

Compared 62% of the time

More Bigin by Zoho CRM Competitors

Attio vs HubSpot CRM

Compared 44% of the time

Odoo vs HubSpot CRM

Compared 32% of the time

Acumatica vs HubSpot CRM

Compared 10% of the time

More HubSpot CRM Competitors

Product Reports

Buyer's Guide

CRM

October 2024

Download Bigin by Zoho CRM product report

Buyer's Guide

HubSpot CRM

November 2024

Download HubSpot CRM product report

Learn More

Zoho

HubSpot

Overview

Sales deals, support tickets, customer onboarding, order delivery, customer testimonials, contracts, and everything in between—Bigin is all you need to streamline your customer operations in one platform. Get started in under 30 minutes.

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

Sample Customers

Information Not Available

digimind, easyrecrue, software2, subaru, suzuki

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: October 2024.

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