Bigin by Zoho CRM vs HubSpot CRM comparison

Zoho and HubSpot are both solutions in the CRM category. Zoho is ranked #38 with an average rating of 8.0, while HubSpot is ranked #8 with an average rating of 8.2. Zoho holds a 0.9% mindshare in CRM, compared to HubSpot’s 1.8% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 97% of HubSpot users who would recommend it.

Bigin by Zoho CRM

Read 1 Bigin by Zoho CRM review

195 Views
173 Comparison Views

100% willing to recommend

HubSpot CRM

Read 46 HubSpot CRM reviews

875 Views
598 Comparison Views

97% willing to recommend

Bigin by Zoho CRM

HubSpot CRM

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Executive Summary

We performed a comparison between Bigin by Zoho CRM and HubSpot CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM.

To learn more, read our detailed CRM Report (Updated: January 2025).

Buyer's Guide

CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

38th

Average Rating

8.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

HubSpot CRM

Ranking in CRM

8th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.9%, up from 0.3% compared to the previous year. The mindshare of HubSpot CRM is 1.8%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

A flexible CRM solution that helps to add pipeline details

Zoho CRM is a flexible solution where we can add pipeline details. We can add users and products to the workflows. Zoho CRM needs to incorporate HRM. I have been using the product for a year. Zoho CRM is stable. Zoho CRM's deployment is easy. Anyone can do it without learning. I rate…

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Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can add users and products to the workflows."

"The interface is good."

"HubSpot CRM has the most reliable and user-friendly options."

"The feature that is beneficial from HubSpot CRM is business intelligence."

"We get a good overview of where everything is in the pipeline."

"It was quite stable. I didn't notice any specific issues or downtime"

"HubSpot CRM helps our company to organize and track a high number of leads easily."

"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."

"The solution's most valuable features stem mostly from the sequencing of marketing automation."

More HubSpot CRM pros

Cons

"Zoho CRM needs to incorporate HRM."

"The solution's email capabilities could be improved."

"A better CRM can be achieved by providing more customization features."

"The solution's user interface can be simpler with features that are easy to navigate."

"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."

"HubSpot CRM could be flexible and customizable."

"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."

"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."

"The pricing could improve."

More HubSpot CRM cons

Pricing and Cost Advice

Information not available

"We are using HubSpot CRM’s free version."

"The cost of HubSpot CRM is less than the cost of Freshsales."

"I do not recall the particulars of the licensing fees."

"HubSpot CRM is affordable."

"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."

"The pricing is reasonable."

"The price of the solution could improve because it is expensive."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

More HubSpot CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

21%

Government

12%

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bigin by Zoho CRM?

We can add users and products to the workflows.

See all answers

What needs improvement with Bigin by Zoho CRM?

Zoho CRM needs to incorporate HRM.

See all answers

What is your primary use case for Bigin by Zoho CRM?

Zoho CRM is a flexible solution where we can add pipeline details.

See all answers

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly.

See all answers

What is your primary use case for HubSpot CRM?

I use HubSpot to manage leads and campaigns to attract leads, contact leads, and facilitate the first part of the sales process, such as attracting potential clients and scheduling the first meetin...

See all answers

Comparisons

Odoo vs Bigin by Zoho CRM

Compared 58% of the time

More Bigin by Zoho CRM Competitors

Attio vs HubSpot CRM

Compared 41% of the time

Odoo vs HubSpot CRM

Compared 31% of the time

Acumatica vs HubSpot CRM

Compared 13% of the time

More HubSpot CRM Competitors

Product Reports

Buyer's Guide

CRM

January 2025

Download Bigin by Zoho CRM product report

Buyer's Guide

HubSpot CRM

January 2025

Download HubSpot CRM product report

Learn More

Zoho

HubSpot

Overview

Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.

It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.

What are the standout features of Bigin by Zoho CRM?

Pipeline Management: Visualize and manage sales pipelines effectively.
Email Integration: Seamlessly integrate and manage email accounts.
Workflow Automation: Automate repetitive tasks to increase efficiency.
Mobile Access: Cloud-based accessibility from mobile devices.
Customizable Fields: Tailor fields to match business requirements.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines sales processes, saving time.
Improved Collaboration: Facilitates better team communication.
Enhanced Decision-Making: Provides insights for informed choices.
Cost-Effectiveness: Affordable for small businesses.

Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

Sample Customers

Information Not Available

digimind, easyrecrue, software2, subaru, suzuki

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: January 2025.

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