Bigin by Zoho CRM vs HubSpot CRM comparison

Zoho and HubSpot are both solutions in the CRM category. Zoho is ranked #37 with an average rating of 8.0, while HubSpot is ranked #8 with an average rating of 8.2. Zoho holds a 0.9% mindshare in CRM, compared to HubSpot’s 1.9% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 98% of HubSpot users who would recommend it.

Bigin by Zoho CRM

Read 1 Bigin by Zoho CRM review

221 Views
191 Comparison Views

100% willing to recommend

HubSpot CRM

Read 47 HubSpot CRM reviews

928 Views
633 Comparison Views

98% willing to recommend

Bigin by Zoho CRM

HubSpot CRM

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Executive Summary

We performed a comparison between Bigin by Zoho CRM and HubSpot CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: February 2025).

Buyer's Guide

CRM

February 2025

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Helped 842,296 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

37th

Average Rating

8.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

HubSpot CRM

Ranking in CRM

8th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.9%, up from 0.4% compared to the previous year. The mindshare of HubSpot CRM is 1.9%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

A flexible CRM solution that helps to add pipeline details

Zoho CRM is a flexible solution where we can add pipeline details. We can add users and products to the workflows. Zoho CRM needs to incorporate HRM. I have been using the product for a year. Zoho CRM is stable. Zoho CRM's deployment is easy. Anyone can do it without learning. I rate…

Read full review

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can add users and products to the workflows."

"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."

"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."

"HubSpot is one of the best tools that is free, helping me start quickly."

"The feature that I find valuable is the customer 360-degree view and the marketing automation."

"It's very easy to use and configure HubSpot CRM."

"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."

"We get a good overview of where everything is in the pipeline."

"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."

More HubSpot CRM pros

Cons

"Zoho CRM needs to incorporate HRM."

"Sometimes, the usability is not intuitive."

"HubSpot CRM integration needs improvement."

"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."

"A better CRM can be achieved by providing more customization features."

"I would need to try the product again to refresh my knowledge and give a recommendation."

"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."

"When the system fails to load data, the error messages are not user-friendly and can be confusing."

"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."

More HubSpot CRM cons

Pricing and Cost Advice

Information not available

"The price of the solution could improve because it is expensive."

"Pricing is based on the number of users."

"We are using HubSpot CRM’s free version."

"The price of HubSpot CRM is expensive."

"We use a paid version of Hubspot and we have an annual license."

"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"The pricing is in a midrange if you line up the marketing tools."

More HubSpot CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

18%

Government

12%

Comms Service Provider

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bigin by Zoho CRM?

We can add users and products to the workflows.

See all answers

What needs improvement with Bigin by Zoho CRM?

Zoho CRM needs to incorporate HRM.

See all answers

What is your primary use case for Bigin by Zoho CRM?

Zoho CRM is a flexible solution where we can add pipeline details.

See all answers

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

I primarily use the solution for CRM.

See all answers

Comparisons

Odoo vs Bigin by Zoho CRM

Compared 58% of the time

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Attio vs HubSpot CRM

Compared 29% of the time

Odoo vs HubSpot CRM

Compared 23% of the time

Acumatica vs HubSpot CRM

Compared 16% of the time

Affinity vs HubSpot CRM

Compared 10% of the time

Simpro vs HubSpot CRM

Compared 9% of the time

More HubSpot CRM Competitors

Product Reports

Buyer's Guide

CRM

February 2025

Download Bigin by Zoho CRM product report

Buyer's Guide

HubSpot CRM

March 2025

Download HubSpot CRM product report

Overview

Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.

It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.

What are the standout features of Bigin by Zoho CRM?

Pipeline Management: Visualize and manage sales pipelines effectively.
Email Integration: Seamlessly integrate and manage email accounts.
Workflow Automation: Automate repetitive tasks to increase efficiency.
Mobile Access: Cloud-based accessibility from mobile devices.
Customizable Fields: Tailor fields to match business requirements.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines sales processes, saving time.
Improved Collaboration: Facilitates better team communication.
Enhanced Decision-Making: Provides insights for informed choices.
Cost-Effectiveness: Affordable for small businesses.

Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.

Zoho

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Sample Customers

Information Not Available

digimind, easyrecrue, software2, subaru, suzuki

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: February 2025.

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