The permission system is great, so you can really decide who gets what permissions.
HubSpot CRM is user-friendly, requiring no specific IT integrations, which simplifies onboarding. It features sales automation, interaction tracking, scalable support for teams, and a 360-degree customer view, with Salesforce integration. The free version supports marketing automation but could enhance integration with ERP modules and improve customizability, pricing, email capabilities, and mobile app functionality. More options for integration and automation in the free version are needed to compete with other solutions.