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HubSpot CRM pros and cons

Vendor: HubSpot

4.1 out of 5

42 reviews
97% willing to recommend

Pros & Cons summary

HubSpot CRM offers easy setup and integration with platforms like email and LinkedIn, allowing users to work without IT support. It features marketing automation, sales lead management, and business intelligence. Though highly beneficial with lead tracking, scalable support, and a free version for record storage, it lacks some integration and customization features. Pricing strategies can be complex, and improvements in email capabilities, multi-location integrations, and data management are needed for better user experience.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

HubSpot CRM is easy to use and configure, with straightforward setup and no need for specific IT integrations.

It supports sales automation sequences and effective lead tracking from marketing to closing deals.

HubSpot CRM provides scalability and stability, accommodating various business functions like marketing and ticketing.

It offers extensive integration options with tools like LinkedIn, Jira, and Slack, enhancing cross-functional capabilities.

HubSpot CRM's free version allows storing a significant number of records with valuable features available to optimize workflow.

CONS

HubSpot CRM's email capabilities and integration require improvement.

Customization capabilities are limited for advanced tasks and additional functions within the organization.

HubSpot CRM has subscription models that may limit functionality, such as task tracking.

There is a limitation in removing duplicate constant contacts in HubSpot CRM.

Mobile application of HubSpot CRM has significant weaknesses compared to Salesforce.

HubSpot CRM Pros review quotes

Founder & CTO at Naks Digital Consulting

Jan 12, 2024

The permission system is great, so you can really decide who gets what permissions.

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JL

Jeremy Lam-Hang

Technology manager at HubSpot Marketing Hub

May 15, 2024

The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us.

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reviewer2382468

Founder at a university with 11-50 employees

May 8, 2024

The solution's most valuable features stem mostly from the sequencing of marketing automation.

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Sr. Lead (Sales Support) - Intelligent Automation at UST Global

Feb 9, 2023

Hubspot CRM also lets you make calls and send emails directly.

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Siegmar-Schuenke

Operation manager at OpenCage

Jul 1, 2024

The product is user-friendly for sales personnel and other salespeople.

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Executive Consultant at Gemini Solutions Group

Mar 15, 2024

Stability-wise, I rate the solution a ten out of ten.

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Enterprise Solutions Architect at OORWIN LABS INC

Apr 7, 2022

We get a good overview of where everything is in the pipeline.

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Program Manager at Tereta

Oct 3, 2022

What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database.

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Director of Sales at Inserito Technologies

Dec 8, 2022

The setup is very easy.

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Executive - Marketing Automation at a tech services company with 1,001-5,000 employees

Apr 23, 2024

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

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HubSpot CRM Cons review quotes

Founder & CTO at Naks Digital Consulting

Jan 12, 2024

There is room for improvement in pricing. The pricing strategy that they have is way too clever.

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JL

Jeremy Lam-Hang

Technology manager at HubSpot Marketing Hub

May 15, 2024

We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects.

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reviewer2382468

Founder at a university with 11-50 employees

May 8, 2024

The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields.

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Free Report: HubSpot CRM Reviews and More

Learn what your peers think about HubSpot CRM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,053 professionals have used our research since 2012.

Sr. Lead (Sales Support) - Intelligent Automation at UST Global

Feb 9, 2023

They need better UX or templates to change the mood or the look and feel.

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Siegmar-Schuenke

Operation manager at OpenCage

Jul 1, 2024

I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage.

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Executive Consultant at Gemini Solutions Group

Mar 15, 2024

From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients.

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Enterprise Solutions Architect at OORWIN LABS INC

Apr 7, 2022

There is no option to remove duplicate constant contacts.

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Program Manager at Tereta

Oct 3, 2022

Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way.

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Director of Sales at Inserito Technologies

Dec 8, 2022

Invoices were the thing we were thinking should be part of the solution, and that's been added now.

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Executive - Marketing Automation at a tech services company with 1,001-5,000 employees

Apr 23, 2024

There is a limitation with the integration with other tools or workflows.

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Popular Comparisons

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