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HubSpot CRM pros and cons

Vendor: HubSpot
4.1 out of 5
101 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

HubSpot CRM is easy to use and implement, enabling quick onboarding without specific IT integrations.
It offers valuable marketing automation and sales lead management features.
HubSpot CRM's scalability supports diverse functionalities, including marketing, ticketing, and service with cross-functional team support.
It provides valuable automation options, like sales lead sequences and playbooks, enhancing workflow efficiency.
HubSpot CRM features extensive storage in the free version and integrates well with various tools, minimizing duplicate records.

CONS

HubSpot CRM has limited email capabilities and integration options, which need improvement.
The customization capabilities of HubSpot CRM are lacking, making it difficult to tailor to specific business needs.
Pricing models and subscription tiers of HubSpot CRM are complex and could be made more straightforward.
Integration with other tools and working with different workflows in HubSpot CRM is limited.
HubSpot CRM's scoring feature is not as strong compared to competitors like Salesforce and requires enhancement.
 

HubSpot CRM Pros review quotes

VikasAgarwal - PeerSpot reviewer
Jan 12, 2024
The permission system is great, so you can really decide who gets what permissions.
JL
May 15, 2024
The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us.
reviewer2382468 - PeerSpot reviewer
May 8, 2024
The solution's most valuable features stem mostly from the sequencing of marketing automation.
Learn what your peers think about HubSpot CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
RahulVal - PeerSpot reviewer
Feb 9, 2023
Hubspot CRM also lets you make calls and send emails directly.
Siegmar-Schuenke - PeerSpot reviewer
Jul 1, 2024
The product is user-friendly for sales personnel and other salespeople.
Greg Jacob - PeerSpot reviewer
Mar 15, 2024
Stability-wise, I rate the solution a ten out of ten.
Naresh Reddy - PeerSpot reviewer
Apr 7, 2022
We get a good overview of where everything is in the pipeline.
Charles Dickens - PeerSpot reviewer
Jan 7, 2025
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
Kauthar Yakub - PeerSpot reviewer
Oct 3, 2022
What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database.
Aqib Afzal - PeerSpot reviewer
Dec 8, 2022
The setup is very easy.
 

HubSpot CRM Cons review quotes

VikasAgarwal - PeerSpot reviewer
Jan 12, 2024
There is room for improvement in pricing. The pricing strategy that they have is way too clever.
JL
May 15, 2024
We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects.
reviewer2382468 - PeerSpot reviewer
May 8, 2024
The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields.
Learn what your peers think about HubSpot CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
RahulVal - PeerSpot reviewer
Feb 9, 2023
They need better UX or templates to change the mood or the look and feel.
Siegmar-Schuenke - PeerSpot reviewer
Jul 1, 2024
I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage.
Greg Jacob - PeerSpot reviewer
Mar 15, 2024
From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients.
Naresh Reddy - PeerSpot reviewer
Apr 7, 2022
There is no option to remove duplicate constant contacts.
Charles Dickens - PeerSpot reviewer
Jan 7, 2025
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
Kauthar Yakub - PeerSpot reviewer
Oct 3, 2022
Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way.
Aqib Afzal - PeerSpot reviewer
Dec 8, 2022
Invoices were the thing we were thinking should be part of the solution, and that's been added now.