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HubSpot CRM vs Salesforce Sales Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
HubSpot CRM impacts ROI variably, with success relying on process alignment and investment, while pricing compares closely to Salesforce.
Sentiment score
7.2
Salesforce Sales Cloud boosts productivity, decision-making, and efficiency with increased donations and streamlined sales for nonprofits and companies.
 

Customer Service

Sentiment score
7.3
HubSpot CRM's customer service is praised for responsiveness and helpfulness, with room for improvement in live agent availability.
Sentiment score
7.0
Salesforce Sales Cloud offers efficient service, with tiered support quality; users commend premier services but seek faster basic support.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
 

Scalability Issues

Sentiment score
7.4
HubSpot CRM is praised for scalability, seamless integration, and user-friendly features, suiting businesses from small teams to global operations.
Sentiment score
7.8
Salesforce Sales Cloud is scalable across company sizes, supporting expansion but may face data limits and cost challenges.
Handling around 100 to 150 users is fine.
 

Stability Issues

Sentiment score
8.5
HubSpot CRM is highly stable and reliable, requiring no technical expertise, with consistent performance and minimal issues.
Sentiment score
8.2
Salesforce Sales Cloud is stable and reliable, with minimal downtime and consistently high user satisfaction ratings.
 

Room For Improvement

HubSpot CRM needs enhancements in email, customization, user interface, and scalability while improving navigation, support, and automation features.
Salesforce Sales Cloud has a complex interface, slow loading, high cost, limited integration, and requires improved AI, automation, and support.
A better CRM can be achieved by providing more customization features.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
 

Setup Cost

HubSpot CRM is modular and affordable, with user-based pricing, competitive costs, and reasonable setup fees for enterprises.
Salesforce Sales Cloud offers customization and features but is costly; bulk purchases and consultants can optimize expenses.
 

Valuable Features

HubSpot CRM excels in user-friendly features, seamless integrations, marketing automation, and robust contact management, enhancing business productivity.
Salesforce Sales Cloud enhances productivity with customizable features, automation, integration, and user-friendly interface for improved sales and CRM.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
8th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
46
Ranking in other categories
No ranking in other categories
Salesforce Sales Cloud
Ranking in CRM
1st
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
113
Ranking in other categories
Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (2nd)
 

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of HubSpot CRM is 1.8%, down from 2.2% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.9%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Charles Dickens - PeerSpot reviewer
Effortlessly manage relationships with seamless contact data integration
The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.
Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Government
12%
Comms Service Provider
8%
Educational Organization
7%
Educational Organization
77%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HubSpot CRM?
The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
What is your experience regarding pricing and costs for HubSpot CRM?
If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly.
What is your primary use case for HubSpot CRM?
I use HubSpot to manage leads and campaigns to attract leads, contact leads, and facilitate the first part of the sales process, such as attracting potential clients and scheduling the first meetin...
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
 

Also Known As

No data available
Sales Cloud, SFDC, Salesforce
 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Find out what your peers are saying about HubSpot CRM vs. Salesforce Sales Cloud and other solutions. Updated: January 2025.
831,369 professionals have used our research since 2012.