HubSpot CRM Reviews

HubSpot CRM plays a crucial role in lead generation and revenue. While some report not seeing returns yet, others experience positive outcomes in terms of revenue and time optimization. Aligning tools with processes is key, ensuring revenue teams are coordinated. Several users highlight the benefits of data security, storage, and reduced CRM costs compared to previous tools. Overall efficiency improvements are noted, even when comparing HubSpot CRM with alternatives like Salesforce.

Enterprise buyers evaluating HubSpot CRM find its pricing modular and user-based, with annual or monthly subscriptions available. While HubSpot CRM often costs less than Salesforce and Freshsales, users report it as expensive, especially the advanced versions and user tiers. Entry-level packages are affordable but lack key functionalities for high-velocity sales teams. Despite varied views on cost reasons, setup costs are considered reasonable, and the vendor is accommodating for startups, providing flexibility in pricing.

• "If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."
• "The pricing is in a midrange if you line up the marketing tools."
• "We are using HubSpot CRM’s free version."

Organizations use HubSpot CRM for managing sales cycles, tracking leads, and automating marketing tasks. They utilize it to handle client interactions, streamline communication, and monitor sales pipeline progress. HubSpot CRM supports marketing efforts by hosting websites, running email campaigns, and analyzing data. It helps with contact management, logging communications, and organizing tasks. Companies benefit from its integration capabilities with tools like ClickUp and Aircall. HubSpot CRM facilitates collaboration among sales, marketing, and customer success teams.

HubSpot CRM support is often described as excellent and proactive, with quick, helpful responses. Many users report satisfaction with minimal issues requiring support intervention. The community forum is a valuable resource, offering answers especially for API-related queries. Some users seek improvements in live agent availability and clearer instructions. Despite some challenges, users appreciate timely assistance and the presence of dedicated account representatives. Some challenges in accessing immediate support are noted, requiring clearer navigation for quick help.

Users found HubSpot CRM's initial setup generally straightforward and user-friendly, requiring minimal technical knowledge. Some needed technical assistance for specific configurations, like DNS records. Deployment duration varied based on organizational complexity, ranging from a few weeks to several months. Training and support contributed to a smoother implementation process. HubSpot is intuitive and fast to start, but complex use cases and integration with other systems could extend setup time. HubSpot is well-rated for ease of initial setup.

HubSpot CRM demonstrates adaptability for small to large companies with its scalable attributes. Organizations of various sizes, from small teams to hundreds of users, report ease in management. Although it excels in marketing scalability, some find CRM scalability less effective compared to dedicated CRM platforms. Users indicate positive experiences with growth potential, supporting regional and global expansions, while appreciating its robust functionality for marketing, sales, and customer service. Challenges with complexity in certain areas may occur.

Users consistently find HubSpot CRM stable and reliable. Reports suggest no crashes or significant issues. Most rate its stability between eight and ten out of ten. Though some note occasional delays when performing tasks, many appreciate its seamless integration with other systems. The platform's dependability meets various team and company needs, with high availability and minimal downtimes. Multiple users commend its solid performance, indicating it serves well without requiring specialized technical skills.