HubSpot CRM Reviews

I primarily use the solution for CRM.

I find the integrated inbox for WhatsApp and Messenger, including the leads inbox, to be adequate. It is quite customizable if I know what I am doing.

Sometimes, the usability is not intuitive. There is a lot of work required to set it up the way I like. It is not very intuitive since I have to perform many clicks to access different windows.

I have used the solution for two years.

I encounter no stability issues. It is quite stable.

The solution offers scalability.

I have no issues with customer service.

The initial setup is complex. Certain tasks need to be done.

I installed the product independently.

Some aspects make tasks easier to accomplish, perhaps 10% to 15% more efficient.

The cost is about the same price, currently charged monthly.

I prefer Pipedrive because it is easier to use and simpler.

The overall rating is seven out of ten. It's fine.

I use it mostly to add customer details for those I get a chance to interact with. These details could be those related to a prospect, an ongoing discussion, a converted prospect, or a non-converted contact, and so on.

We use it to keep track of and record leads created as well as their ongoing status. It helps me to recover any lead using a name, company name, etc.

You can also add lead sources as created from any campaign, external or internal inquiries, or your own sourcing. Also keeps a track record of emails sent and opened by the target audience and helps in figuring out genuine interest.

This solution basically keeps a track record of every contact added with necessary contact information, ongoing status, remarks added, and action items to be taken by the entire hierarchy of a concerned team. My leads can be accessed by me, my senior management, or a concerned sales support team to review those leads.

This maintains a transparent record which also helps calculate an incentive for every lead converted to a deal based on existing internal rewarding schemes.

Hubspot CRM also lets you make calls and send emails directly.

Hubspot CRM can be accessed internally and externally of my organization, which helps me to add any record at any point in time.

There is transparent access throughout the hierarchy and we can see if remarks are added.

Contacting a prospect via email/call through the CRM itself is easy. Instead of jumping between multiple tools, this saves time and allows it to converse based on the latest data by looking at the screen.

The chatbot system is a great help. It provides statistics on time spent on mail and calls and other minute details.

The one area they need to fix is adding the lead source. Despite adding a lead source, I still get reminder emails and find the space empty, only to add it once again. This is becoming irritating. This issue couldn't be resolved despite our IT team trying to fix it.

They need better UX or templates to change the mood or the look and feel. Adding details all day every week can be boring. Themes can help fix the mood.

Apart from the above improvements, I don't find any other areas to improve in the next release.

I've been using Hubspot CRM for close to two years.

The solution is stable. I've never faced any hangups or such issues.

Scalability can be done in certain areas, like fixing data addition.

My organization of 30,000 is able to use it really well. 

Technical support is not up to the mark. For example, my concern about adding details on the lead source couldn't be resolved.

Positive

Hubspot has been there since I joined. I'm not aware of any alternate solution.

I was not involved in the initial setup.

Likely the internal team handled the setup, however, I'm not sure.

ROI can be described in monetary terms. To me, data security, storage, and access are the core areas, and I am happy Hubspot has taken care of these.

The solution was already there when I joined. I do not have cost details.

For user usage, you can definitely give it a try. I found it good, however, it can be improved further.

There was no evaluation was done. This is the first solution I've used. 

Give it a try. It's good for those who love simple UI/UX and want to get straight to the point.

We use the solution to host all our customer management and sales. We also use it for lead tracking. We see what's working and move in different stages. We have several stages of the sales process. The solution helps us follow up with the sales team members and see their efforts with a specific client or opportunity.

We also have a tier-two campaign. If the campaign becomes a lead, it goes into HubSpot for follow-up and engagement. We use Apollo. It ties to HubSpot when it gets a lead. The lead is sent to HubSpot and is followed up with.

The solution is flexible. We can integrate it with other products. It is very effective. It is often preferred in the industry, so we have many opportunities to integrate it with many other tools to enhance productivity. The tool is user-friendly.

The initial setup was fairly easy. We have people who understand the process. They did a very quick job. The technical project manager deployed the tool in our organization.

The vendor has been very accommodating. We're startups. They have given us a pretty decent price.

The product is not like Salesforce or Oracle, but it's strong enough to drive the business.

HubSpot is suitable for small and medium businesses. The email tracking is done through Apollo. It is absolutely necessary. We need to have a way to track the emails. It gives us intelligence about what is going on with the tool. The dashboard is necessary to figure out what is going on. Overall, I rate the product a nine out of ten.

I mostly use it for CRM functionalities. I use it for online marketing automation, particularly email marketing.

HubSpot email tracking and notification feature with sales follow-ups is good. You can easily track very much by UTM, so if you add it in your mails or notifications.

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements. 

The workflows and reporting features make everything so much easier and clearer. Whatever I have used has been a perfect fit for my needs.

There is a limitation with the integration with other tools or workflows, but we have to take all the tools that are easily integrated with HubSpot; otherwise, you have to use the API to connect with HubSpot. We have both options available, easy to use as well as through the API.

One more thing that we cannot use in HubSpot is, for that reason, we have to get another subscription. If you have one company and they have two other branches, you can only use one company's website at once. You cannot use two companies' logos and one email via HubSpot.

Picture this scenario: the parent company is Alphabet, and Google is a company under Alphabet. If Alphabet has a license for HubSpot CRM, they have to buy a different license for Google.

So, you can only use one of your business units at once.

I have been using it for a year. 

I haven't found any bugs up to date. So, it has been a stable product for me. 

We have two clients. We use it at an enterprise level. 

I am happy with the support coming from HubSpot.

I'm very happy with it because they provide timely responses. I can just write a question and get a quick answer. Sometimes we even call and solve it together.

It's not that difficult to set up. The setup time was manageable for our internal teams. Also, they offer 24-hour support if you have that account, and they'll help you with everything.

The pricing is in a midrange if you line up the marketing tools.

It is worth the money. 

I would recommend going for HubSpot because if your data is inside HubSpot, you can easily use and manipulate it throughout your campaign. 

If your data is in Salesforce, you would need to integrate it with HubSpot, which might lead to bidirectional issues. There are concerns when you have to connect to other tools.

Overall, I would rate the solution an eight out of ten. The workflows are easy to create compared to others, and their reporting and dashboarding are also very awesome. Everything is so much detailed about it. 

The curating emails make things easier than other tools. But I'll cut down two points just because of the pricing, and we cannot send different business unit emails from the same account.

We use HubSpot CRM for client management. It helps us to understand where clients come from. 

HubSpot CRM helps in workflow management and understanding who your contacts are. 

We can track clients through the system, which is a great feature. It supports cross-functional teams. 

The scoring functionality in Salesforce is better. HubSpot CRM could improve its scoring feature to help in the seamless handoff to sales. 

I have been using the solution since 2019. 

I rate HubSpot CRM's stability an eight out of ten. To date, I haven't run into any downtime issues with HubSpot.

I rate the tool's scalability an eight out of ten. It will definitely grow with your team.

HubSpot CRM's technical support is responsive. 

Positive

HubSpot CRM's installation is both simple and complex. Sometimes, it is simple and takes only a few hours to complete. There are times when clients require heavy customization. It is beneficial to have someone who understands the ecosystem. 

We have seen ROI with the tool's use both from a revenue basis as well as from the point of view of optimizing our team's time.

Deploy HubSpot CRM with someone who has done it successfully in the past. It is a solid platform, and I rate it a nine out of ten. 

We use it to have a seamless flow and data continuity between marketing, sales, and customer success teams from a revenue operations perspective.

It's fairly simple to use and when well configured, provides a wealth of information to the salespeople at their fingertips.

HubSpot is best suited for companies that are content-rich and have a multichannel approach to lead generation. For those who still depend largely on outbound, a sales engagement solution like Reply.io or Salesloft would be an ideal companion. 

I have been using this solution for a year.

It's stable. I'd rate it a 10 out of 10 in terms of stability.

Based on my experience, it's a 10 out of 10 in terms of scalability. 

Their support is very good. I'd rate them a 10 out of 10.

Positive

We were using Pipedrive. We switched because of a holistic view of the revenue process.

We were transitioning from Pipedrive. It took two months to transition, including all preparations and considerations. Implementing the CRM in the sales organization, including training and getting people up to speed, took about six weeks. View it as an ongoing process, as you keep iterating as you learn.

I have also used Zoho and some other less popular CRMs, and based on my experience with both, I'd rate HubSpot a nine out of 10 in terms of the setup. There's always room for improvement, but it's good.

We implemented the solution in-house and had professional consultants on fractional engagement.

Tools don't bring ROI unless they're fully aligned with processes. You really need to have all revenue teams on HubSpot and ensure handoff is well orchestrated, to get the picture. Invest in sales ops, hire consultants who will ensure data continuity, and implement workflow automation. 

It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Packaging makes the more advanced versions too expensive for small teams, you need to have five salespeople before moving to the professional edition makes sense. The entry-level packages while affordable, lack functionalities that are essential for high-velocity sales execution.

Salesforce is always an option to be considered. 

Before implementing this solution, I'd advise considering whether you depend on inbound or outbound. If you are squarely into outbound, then HubSpot as a system of records will do the job, but it probably would not be super efficient for salespeople. If you are dependent on inbound, put everyone on HubSpot, which includes marketing, content, sales, and customer support, and then build the automation. Invest in automation, invest in workflows, and develop good reporting systems to make sure that you understand what's happening so that you can improve.

I'd rate this solution an eight out of 10.

We use the product to manage our sales funnel and for marketing purposes. We do mass mailings.

I have a whole sales team, so I find it very convenient to run my sales funnel in it, keep an overview of who is performing how, and at which stage certain deals are to make sure nothing goes stale. The reporting is very flexible. It can be tailor-made according to our needs. I really like the UI. It's very convenient. It gives me a nice overview of my sales funnel. I can easily filter and see which deals are whose and what is the due date.

We had a problem with the tool’s stability once.

I have been using the solution for around five years. I am using the latest version of the solution.

I rate the stability a nine out of ten.

We use the solution in seven or eight countries around the globe. We have managed 300,000,000 in sales through it. I believe it is scalable enough. The usage will grow with the company. We grow 20 to 25% per year. As a consequence, the volume and the number of users will grow. In my entity, 15 people are using the tool. Around 400 to 500 people might be using the solution in our organization globally.

A team in Europe does the setup for us. Typically, when we ask them something, it takes a little while before they get it done. I do not know if it is related to the team or the tool. When we started using it, we never really had a lot of work around it.

We decided to start using the product because some of our other entities in Delaware use it. We started with the template that another entity was already using. It didn't take much time. It was done in a matter of a week or two. It was very quick. We have one person who manages the tool. I don't know if she works with others to get things done. I take all my queries to her, and she ensures that my problems disappear.

We pay a subscription fee for the product.

We're not power users. I use the basic functionality of the solution. I recommend HubSpot. The main reason why I recommend HubSpot is that it is very easy to learn. It is a flexible tool. It's not overly complex, and it is quick to adopt. Overall, I rate the product an eight out of ten.

It integrated with the emailing tools, so that was really helpful. The fact that you could go right to the CRM and track communications in terms of your emails to and from prospects. That was probably the most helpful. It's a really simple tool, very easy to manage. It was very easy for even one person to manage it.  For example, if I made the list in Excel and then converted it into an XML format and uploaded it, that was really easy. 

I integrated Hubspot CRM into my website. If somebody who was on my list went to my website, I could get analytics on that. That was really helpful.

The only thing that was tough was that the functionality was very dependent on the licensing level. So there were many things I wanted to do, but then I'd have to add on different licenses or purchase different add-ons.  

I have experience using this solution.

It was quite stable. I didn't notice any specific issues or downtime, so I'd rate it a nine out of ten.

It is a scalable solution. 

The customer service and support were okay. The lower levels are more focused on troubleshooting, and then you actually need to email and then call for support with certain plans.

Neutral

I used HubSpot for a small business. Over twelve months ago, I used Salesforce. 

The initial setup was pretty straightforward. It was easy to install and get up and running.

The licensing was pretty good, at least for a small business level. It was really affordable.

Overall, I would rate the solution a nine out of ten.