HubSpot CRM vs monday.com comparison

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Executive SummaryUpdated on Jan 12, 2025

Monday.com and HubSpot CRM compete in the realms of project management and customer relationship management. Monday.com appears to have a competitive edge in project management features and design flexibility, while HubSpot CRM stands out in marketing integrations and sales tools.

Features: Monday.com provides custom automation, task assignments, and integrates with Slack for real-time updates. Users also benefit from Gantt chart views, collaboration tools, and intuitive design. HubSpot CRM excels in marketing capabilities, lead generation, and integrates with platforms like LinkedIn and Gmail for CRM excellence.

Room for Improvement: Monday.com could enhance story mapping, time-tracking, and board customizations. There are requests for better automations, mobile app usability, and downtime reduction. HubSpot CRM users suggest improved customization, integration with organizational functions, and address bundled features and pricing concerns.

Ease of Deployment and Customer Service: Monday.com offers flexible deployment options, including on-premises and cloud solutions, with generally responsive support. Users note areas for personalized service. HubSpot CRM, primarily SaaS, is recognized for its proactive technical support, despite limited deployment flexibility insights.

Pricing and ROI: Monday.com is cost-effective for teams valuing feature range, justifying a potentially higher price through efficiency improvement. HubSpot CRM offers a free version and competitive SME pricing, with modular models that enhance flexibility, although there is concern about advanced package costs.

To learn more, read our detailed HubSpot CRM vs. monday.com Report (Updated: April 2025).

HubSpot CRM vs. monday.com

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

HubSpot CRM enhances lead generation and revenue, offering ROI through efficiency, security, and integration with sales processes.

Sentiment score

6.8

Users cite improved efficiency, productivity, and ROI from monday.com, emphasizing time savings, reduced costs, and enhanced collaboration.

No quotes available

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No quotes available

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Customer Service

Sentiment score

7.3

HubSpot CRM's customer service is excellent, though some users desire more live support and improved issue handling.

Sentiment score

7.5

monday.com offers efficient support with fast, friendly service, though chat improvements and technical issue resolutions are suggested.

There is always an account rep that's available, and there is a technical account rep that is available for every account.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.

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President at iCIO, Inc

HubSpot's customer service is excellent and fast.

MarianaPiñeres

Customer Success Manager Latam at ElectroNeek

I would rate their customer service a ten.

FabioPereira1

Head of Financial Team at resolutte

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Scalability Issues

Sentiment score

7.3

HubSpot CRM is praised for its scalability and adaptability, especially benefiting small to midsize businesses with growth management.

Sentiment score

8.0

monday.com is highly scalable, adaptable to various business scales, but requires planning for optimal user role and workflow management.

Handling around 100 to 150 users is fine.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

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No quotes available

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Stability Issues

Sentiment score

8.5

HubSpot CRM is stable and reliable, with high ratings and minor delays not affecting overall user satisfaction.

Sentiment score

7.9

Monday.com is a dependable platform with quick issue resolution and consistent stability, despite occasional minor connectivity issues.

No quotes available

For more quotes and insights, download the HubSpot CRM report

No quotes available

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Room For Improvement

HubSpot CRM needs improved email integration, customization, pricing, mobile app, technical support, navigation, and automation capabilities.

Users want improved UX, board limits, integration, customization, performance, mobile functionality, and extensive project management in monday.com.

A package covering everything in a particular area without requiring the entire purchase would be excellent.

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President at iCIO, Inc

A better CRM can be achieved by providing more customization features.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

They are not at the pace or effectiveness of AgentForce by Salesforce.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

The need for a stable connection is critical as there are network issues that slow our processes down.

Alan Chiou

PM at Galaxy Software Services

I would like to have the ability to create more than two levels of subtasks in monday.com.

PAULINE Wanjiku

Project manager at WITS

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Setup Cost

HubSpot CRM offers flexible pricing with free and paid plans, modular features, but may be costly for small teams.

Monday.com pricing varies, appealing to small teams, but enterprise plans are costly; users suggest starting with basic packages.

No quotes available

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It is quite expensive.

FabioPereira1

Head of Financial Team at resolutte

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Valuable Features

HubSpot CRM is user-friendly, scalable, and integrates seamlessly, offering powerful marketing, reporting, and automation features, even for free.

Monday.com streamlines workflows with automation, integrations, and customization, enhancing productivity and collaboration across diverse project environments.

HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.

MarianaPiñeres

Customer Success Manager Latam at ElectroNeek

The feature that I find valuable is the customer 360-degree view and the marketing automation.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.

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President at iCIO, Inc

monday.com saves time and gets everyone on the same page within my team.

FabioPereira1

Head of Financial Team at resolutte

monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.

PAULINE Wanjiku

Project manager at WITS

monday.com makes it very easy to input any information.

Alan Chiou

PM at Galaxy Software Services

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Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in CRM

4th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

227

Ranking in other categories

Project Portfolio Management (5th), Project Management Software (1st), Marketing Management (5th), Opportunity Management (2nd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of HubSpot CRM is 2.2%, up from 2.1% compared to the previous year. The mindshare of monday.com is 4.3%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Effortlessly manage relationships with seamless contact data integration

President at iCIO, Inc

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Jaikishan Daryanani

Product Manager at Enreap

C level has visibility into the entire timeline and status of an initiative, and real-time reporting saves work

It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable. monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes. Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well. Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data. There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start. And even if you want to create a new project, it's still pretty simple and a matter of a few seconds.

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Government

11%

Comms Service Provider

11%

Financial Services Firm

Educational Organization

64%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

What is your primary use case for HubSpot CRM?

I primarily use the solution for CRM.

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What do you like most about monday.com?

The product's initial setup phase was straightforward.

What needs improvement with monday.com?

I would like to have the ability to create more than two levels of subtasks in monday.com. It was a significant challenge as I often wanted to make a task dependent on another group, but it was dif...

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HubSpot CRM

April 2025

Download monday.com product report

March 2025

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Monday.com is a dynamic platform offering streamlined automation, customizable interfaces, and seamless integrations ideal for efficient project management.

Monday.com facilitates seamless management through its user-friendly dashboards, ensuring effective collaboration. Its integration with platforms like Slack and Google Drive enhances productivity while offering task assignment, time tracking, and status updates. The customizable templates and color-coded statuses provide clarity and transparency, making it adaptable for technical and non-technical teams.

What are the key features of Monday.com?

Streamlined Automation: Optimize workflows with automated processes.
Intuitive Dashboards: Track progress and performance at a glance.
Customizable Boards: Tailor board layouts to suit team needs.
Real-time Collaboration: Enhance team interaction with collaborative tools.
Integration Capabilities: Connect with Slack, Google Drive, and more for cohesive productivity.

What benefits should users consider?

Improved Efficiency: Automation and integration promote smoother operations.
Enhanced Communication: Tools for direct communication reduce reliance on email.
Transparent Reporting: Comprehensive visibility into project progress and task status.
Adaptability: Suitable for different team structures and sizes.

In project management, Monday.com is widely employed to track tasks, manage timelines, and organize workflows. Its tools enhance collaboration across remote teams, streamline communication, and support sales and onboarding processes. Teams use it to organize information, assign roles, and reduce email dependence through its customizable interface and robust integrations.

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber