HubSpot CRM vs monday.com comparison

Read 224 monday.com reviews

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HubSpot CRM

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Executive SummaryUpdated on Oct 8, 2024

monday.com and HubSpot CRM compete in project management and customer relationship management categories. HubSpot CRM has an upper hand due to its comprehensive features and data comparison advantages in affordability and technical support.

Features: monday.com offers intuitive team collaboration, task management, and customizable workflows. HubSpot CRM provides sales, marketing, and service tools integrated into a seamless platform, giving users a holistic approach and inspiring confidence.

Room for Improvement: Feedback for monday.com includes enhanced reporting tools, advanced time-tracking functionalities, and improved data analysis features. HubSpot CRM users wish for better feature customization, reduced module complexity, and improved ease of feature flexibility.

Ease of Deployment and Customer Service: monday.com's deployment is simple with efficient onboarding and responsive customer service. HubSpot CRM has a slightly more complex deployment due to expanded features but earns high marks for efficient issue resolution in customer service.

Pricing and ROI: monday.com is noted for competitive setup costs and a strong return on investment, appealing to budget-conscious users. HubSpot CRM is initially more expensive but is considered worth the investment due to its significant long-term benefits and substantial ROI through integrated capabilities.

To learn more, read our detailed HubSpot CRM vs. monday.com Report (Updated: December 2024).

HubSpot CRM vs. monday.com

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Helped 824,053 peers since 2012

Categories and Ranking

HubSpot CRM

Ranking in CRM

8th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in CRM

3rd

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

224

Ranking in other categories

Project Portfolio Management (2nd), Project Management Software (1st), Marketing Management (3rd), Opportunity Management (1st)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of HubSpot CRM is 1.7%, down from 2.2% compared to the previous year. The mindshare of monday.com is 4.6%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

VikasAgarwal

Founder & CTO at Naks Digital Consulting

Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation

It's good. We haven't had to escalate issues to them often. They have a support team and a community forum where you can ask questions or find answers. The community is great – we've almost always found answers to our questions there, especially regarding the API. We got in touch with customer service and support once or twice. Once was when they were deprecating a feature by a certain date, and we needed to extend the timeline for us because we couldn't meet that deadline. They were very accommodating and readily extended it for us by a couple of months. And another time, there was some technical question. And they were fine. They did help. It was okay.

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SolèneVerhaeghe

Consultant at Solène Verhaeghe

Helps you avoid delays because you can visualize your deadlines and track your progress

I like the automation you can do with monday.com. You can automate priorities, status changes, notifications, etc. You may need another solution to create this automation in other tools, but monday.com includes everything. The Gantt view for project planning is also pretty good. The interface is another area where monday.com shines. It is colorful and visually appealing. You can paint with colors, and there are multiple views. If you are the type of person who wants all of your information displayed linearly, you can set it up in lines. It's the best tool for evaluating timelines and projects. The most challenging part is deciding how you want to display your information, but as soon as you know what you're doing, it's effortless to view where you are in the project and who's involved. You can set up a simple project in under five minutes, but a super complex one might take a few days. I think it's straightforward if you know how you want to organize your information. monday.com is accessible to non-technical users but takes a lot of time. They have many tutorials, and you can easily use monday.com if you can take the time to go through them and learn. When you initially create a project, it's only a board with lines on which you enter the tasks. You have some columns with the task owner, status, deadlines, etc. It is not that easy to understand all the features and how you can use them for your case, which is why people contact me. When you implement the tool, you decide which layout to use and what information you want to disclose. I've seen clients who have been using this for three years, and they still only know how to do things one way because they haven't taken the time to understand all the features. It's crucial to spend time at the start and learn the tool. I don't think the learning curve is that huge.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is good."

"The ease of having everything in one place is valuable."

"The feature that is beneficial from HubSpot CRM is business intelligence."

"The most valuable feature of HubSpot CRM is the forms."

"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."

"Stability-wise, I rate the solution a ten out of ten."

"The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us."

"The solution is easy to use and easy to implement."

More HubSpot CRM pros

"I use the templates function to create standard templates for my project plans that I can easily duplicate and disperse organizationally."

"It keeps everyone on the same page and gives us a way to streamline our projects and client communication."

"The team follow-up is really easy to do with just one click."

"The value is that monday.com provides us with an overall picture of how much work a teammate has."

"Before signing on with Monday, we had no idea what the total value of our book of business was, and keeping track of renewing policies was very difficult."

"Shareable boards are a great solution for clients who want to track the progress of their work orders without checking in with us directly."

"Using the deadline feature to manage priorities has been the most valuable."

"Being able to duplicate boards from sitting to sitting and also being able to upload .csv files for tasks is great."

More monday.com pros

Cons

"When the system fails to load data, the error messages are not user-friendly and can be confusing."

"The initial setup could be faster as it currently takes a lot of time."

"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."

"The pricing could improve."

"I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage."

"The only problem with HubSpot at the moment is the pricing models."

"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."

"We had a problem with the tool’s stability once."

More HubSpot CRM cons

"Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful."

"A more personalized dashboard displaying each account's unfinished assignments would be helpful."

"It is a touch expensive, especially when just starting out."

"I find that I sometimes have used the "status" column has input values other than done, working on it, etc., which conflicts with this bigger picture, and over the years is building up in a way that looks daunting as I'm not sure how to go back and mark it another way, so I skip it."

"There have recently been a lot of lagging and loading delays with saving."

"The only issue we have now is that Monday sometimes crashes and does not recognize a change we make."

"We'd love the ability to be able to build and export reports based on multiple boards."

"It does everything we need it to, so no improvements are necessary."

More monday.com cons

Pricing and Cost Advice

"We are using HubSpot CRM’s free version."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"HubSpot CRM is affordable."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"Pricing is based on the number of users."

"I do not recall the particulars of the licensing fees."

"The price of HubSpot CRM is expensive."

"We use a paid version of Hubspot and we have an annual license."

More HubSpot CRM pricing and cost advice

"The pricing is totally fair. I don't have any issues with it."

"It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well."

"The pricing of monday.com was a little bit high for us, especially here in South Africa, compared to Basecamp."

"The product is not expensive."

"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."

"monday.com's pricing is fair compared to its competitors, although it is a bit more expensive than most of them. It's more expensive than Jira, Zoho, ClickUp, and Trello. But it is fairly priced when you compare the kinds of features and the capabilities that you get and the ROI."

"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."

"I wasn't involved with the licensing, but I believe it's negotiable."

More monday.com pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Government

12%

Manufacturing Company

Educational Organization

65%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

What is your experience regarding pricing and costs for HubSpot CRM?

If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly.

What is your primary use case for HubSpot CRM?

My primary use case involves working with HubSpot CRM integrated with Salesforce. My role is to assist in integrating HubSpot's activities into Salesforce, specifically to view recent activity from...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What do you like most about monday.com?

The product's initial setup phase was straightforward.

What needs improvement with monday.com?

I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project plannin...

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Product Reports

HubSpot CRM

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Also Known As

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HubSpot

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

Monday.com is a dynamic platform offering streamlined automation, customizable interfaces, and seamless integrations ideal for efficient project management.

Monday.com facilitates seamless management through its user-friendly dashboards, ensuring effective collaboration. Its integration with platforms like Slack and Google Drive enhances productivity while offering task assignment, time tracking, and status updates. The customizable templates and color-coded statuses provide clarity and transparency, making it adaptable for technical and non-technical teams.

What are the key features of Monday.com?

Streamlined Automation: Optimize workflows with automated processes.
Intuitive Dashboards: Track progress and performance at a glance.
Customizable Boards: Tailor board layouts to suit team needs.
Real-time Collaboration: Enhance team interaction with collaborative tools.
Integration Capabilities: Connect with Slack, Google Drive, and more for cohesive productivity.

What benefits should users consider?

Improved Efficiency: Automation and integration promote smoother operations.
Enhanced Communication: Tools for direct communication reduce reliance on email.
Transparent Reporting: Comprehensive visibility into project progress and task status.
Adaptability: Suitable for different team structures and sizes.

In project management, Monday.com is widely employed to track tasks, manage timelines, and organize workflows. Its tools enhance collaboration across remote teams, streamline communication, and support sales and onboarding processes. Teams use it to organize information, assign roles, and reduce email dependence through its customizable interface and robust integrations.

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

HubSpot CRM vs. monday.com