We compared HubSpot CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"The solution's greatest value lies in its online capability in terms of web content creation."
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."
"The feature that is beneficial from HubSpot CRM is business intelligence."
"The most valuable feature of HubSpot CRM is the sequences of sales automation. It allows you to set up a bunch of leads into a sequence, and it automatically generates emails that you can customize on the fly. For example, here's the phone call in the morning, the phone call in the afternoon, the email you sent, and the link to the message you sent."
"We get a good overview of where everything is in the pipeline."
"It has nice features and matches our pipeline. Even in the free version, all of the features are available."
"It has kept all our departments accountable and gives a quick birds-eye to see how projects are progressing."
"We are a lot more organized, and have transparency throughout key areas of our business thanks to this solution."
"Support from Monday.com makes you feel super comfortable communicating any inquiries you may have."
"Monday.com has provided a centralized and easy-to-use area for my team to store all of our information and collaborate together."
"Creating super-smart to-do lists, intern management, and sales leads lists has been huge."
"It gives me an overall view of everything someone is working on. I can go to the My Work feature, click on someone's name, and see all the tasks assigned to that person; their whole workload."
"There are a lot of features and once you understand how to use them, it's quite easy to get the benefit out of them."
"In general, this solution is very user-friendly."
"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."
"HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best."
"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."
"The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."
"The only problem with HubSpot at the moment is the pricing models."
"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."
"Constant updates mean the service is down sometimes, which isn't ideal."
"It does everything we need it to, so no improvements are necessary."
"Perhaps a nice Outlook plugin to copy tasks from Outlook would be beneficial. The same could work on Gmail."
"I'd like to see some kind of way to display our data to realtor partners without giving them access to our entire board."
"I would enjoy my own personal board on Monday that only I can see."
"As a new hire, it was a bit complex for me to learn and understand how to use Monday."
"The solution could improve messenger-based communication with clients in CRM."
"I have just started to use this solution, and there are no new features that I need at this time, but it could be more user-friendly."
HubSpot CRM is ranked 7th in CRM with 39 reviews while monday.com is ranked 3rd in CRM with 222 reviews. HubSpot CRM is rated 8.2, while monday.com is rated 9.4. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". HubSpot CRM is most compared with Attio, Odoo, Acumatica, Bitrix24 and IQVIA Orchestrated Customer Engagement, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo. See our HubSpot CRM vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
