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HubSpot CRM vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
HubSpot CRM impacts ROI variably, with success relying on process alignment and investment, while pricing compares closely to Salesforce.
Sentiment score
6.8
Monday.com enhances productivity, reduces costs, and improves resource management, benefiting project management, teamwork, and organizational efficiency.
 

Customer Service

Sentiment score
7.3
HubSpot CRM's customer service is praised for responsiveness and helpfulness, with room for improvement in live agent availability.
Sentiment score
7.5
Users generally find monday.com support responsive and helpful, though personalization could improve experiences despite the platform's intuitive design.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
 

Scalability Issues

Sentiment score
7.4
HubSpot CRM is praised for scalability, seamless integration, and user-friendly features, suiting businesses from small teams to global operations.
Sentiment score
8.0
Monday.com is praised for scalability and versatility, though users note some cost concerns and specific project scaling challenges.
Handling around 100 to 150 users is fine.
 

Stability Issues

Sentiment score
8.5
HubSpot CRM is highly stable and reliable, requiring no technical expertise, with consistent performance and minimal issues.
Sentiment score
7.9
monday.com is praised for its high stability and reliability, with infrequent performance issues quickly resolved, enhancing professional use.
 

Room For Improvement

HubSpot CRM needs enhancements in email, customization, user interface, and scalability while improving navigation, support, and automation features.
Monday.com users desire improved UX, automation, integrations, communication, templates, board limits, time-tracking, and accessible training resources.
A better CRM can be achieved by providing more customization features.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
The need for a stable connection is critical as there are network issues that slow our processes down.
 

Setup Cost

HubSpot CRM is modular and affordable, with user-based pricing, competitive costs, and reasonable setup fees for enterprises.
Enterprise buyers found monday.com cost-effective with mixed feedback on pricing tiers but praised its scalability and straightforward setup.
 

Valuable Features

HubSpot CRM excels in user-friendly features, seamless integrations, marketing automation, and robust contact management, enhancing business productivity.
Monday.com offers automation, customizable dashboards, multiple views, and effective tools for efficient project management and enhanced team collaboration.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
monday.com makes it very easy to input any information.
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
8th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
46
Ranking in other categories
No ranking in other categories
monday.com
Ranking in CRM
3rd
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
Project Portfolio Management (1st), Project Management Software (1st), Marketing Management (3rd), Opportunity Management (1st)
 

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of HubSpot CRM is 1.8%, down from 2.2% compared to the previous year. The mindshare of monday.com is 4.4%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Charles Dickens - PeerSpot reviewer
Effortlessly manage relationships with seamless contact data integration
The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.
Jaikishan Daryanani - PeerSpot reviewer
C level has visibility into the entire timeline and status of an initiative, and real-time reporting saves work
It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable. monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes. Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well. Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data. There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start. And even if you want to create a new project, it's still pretty simple and a matter of a few seconds.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Government
12%
Comms Service Provider
8%
Educational Organization
7%
Educational Organization
67%
Computer Software Company
4%
Financial Services Firm
4%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HubSpot CRM?
The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
What is your experience regarding pricing and costs for HubSpot CRM?
If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly.
What is your primary use case for HubSpot CRM?
I use HubSpot to manage leads and campaigns to attract leads, contact leads, and facilitate the first part of the sales process, such as attracting potential clients and scheduling the first meetin...
Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
The need for a stable connection is critical as there are network issues that slow our processes down. Additionally, the synchronization feature is not functioning optimally.
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Find out what your peers are saying about HubSpot CRM vs. monday.com and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.