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Support Associate - Remote at ConfidentialConfidential
Real User
Top 10
Reliable and flexible streamlining of clients interactions that provides enhancing efficiency
Pros and Cons
  • "It's highly reliable, and the flexibility it offers is noteworthy."
  • "Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."

What is our primary use case?

The primary purpose is to efficiently manage client interactions, including tracking who needs follow-up, and who should be contacted, planning communication strategies, setting reminders, making notes of any client concerns, and ensuring that my team is informed about the progress with each specific client.

What is most valuable?

It's highly reliable, and the flexibility it offers is noteworthy. You can tailor HubSpot to align with your specific requirements since every company and individual has unique needs. Whether you're a developer looking to customize it, set up reminders, or create templates to share with multiple clients, HubSpot allows for these adaptations. It is the best solution we are working with currently.

What needs improvement?

There were instances when we experienced occasional downtime with it. In such situations, we reported the issues we encountered and both, the developer and support teams, actively addressed these reports and worked on resolving them. Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability.

For how long have I used the solution?

I have been working with it for more than three years.

Buyer's Guide
HubSpot CRM
January 2025
Learn what your peers think about HubSpot CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

There is room for improvement regarding its stability capabilities.

What do I think about the scalability of the solution?

It is currently used by over two hundred individuals within my organization, so I would say it is very scalable.

How are customer service and support?

We did not initiate direct contact with the support team. Our organization follows a prescribed process. When we encounter challenges while using HubSpot, we report these issues to a specific team within our organization dedicated to handling such matters. On occasion, they may request my participation for testing purposes, and in such instances, I collaborate with them online.

How was the initial setup?

The initial setup was straightforward. When I first joined the company, a colleague who was assisting me explained how it operates. I observed it in action, and within a few minutes, we had everything up and running smoothly.

What other advice do I have?

It is a dependable, adaptable, and user-friendly tool. I believe there is a need for it, and I would recommend it to simplify your tasks. Its necessity depends on the specific requirements of the company. If you have a substantial contact list or multiple purposes to fulfill, especially with a team of five or more members, then I would strongly recommend considering HubSpot. On a scale of one to ten, I would rate it at least an eight. The reason for not giving it a perfect score is that while it's excellent, I can't say for certain how it compares to other PRN solutions in the market, as I'm not familiar with their performance. I found HubSpot to be a strong contender in its category.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ShmulikDavar - PeerSpot reviewer
Member Of The Board Of Advisors at Medint
Real User
Simple learning curve, reliable, and easy to onboard
Pros and Cons
  • "HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."
  • "HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good."

What is our primary use case?

We're working on HubSpot CRM for marketing aspects and sales.

What is most valuable?

HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy.

What needs improvement?

HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good.

For how long have I used the solution?

I have been using HubSpot CRM for approximately four years.

What do I think about the stability of the solution?

I have found HubSpot CRM to be stable, I have not had a problem with it.

We do have lots of developers, but they only integrated some of the additional functions we wanted. You do not have to be a technician or IT specialist to implement it. 

What do I think about the scalability of the solution?

HubSpot CRM is salable to a certain extent. However, it does have some limitations.

I have approximately 20 people using the solution in my organization. We do not have plans to increase usage, we use it for the sales team.

Which solution did I use previously and why did I switch?

I previously used Salesforce.

How was the initial setup?

HubSpot CRM implementation is straightforward. You can download it, open an account and start working within a couple of minutes.

What about the implementation team?

I did the implementation of HubSpot CRM myself.

What's my experience with pricing, setup cost, and licensing?

There are a few licensing payment models, such as annual or monthly.  The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization.

What other advice do I have?

I would recommend this solution to others.

I rate HubSpot CRM a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
HubSpot CRM
January 2025
Learn what your peers think about HubSpot CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Nilanjana Dey - PeerSpot reviewer
Content Marketing Strategist at Niswey
Real User
The solution is intuitive, so you can learn everything just by exploring and trying it out yourself.
Pros and Cons
  • "Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
  • "Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."

What is our primary use case?

We use HubSpot for contact management and automated marketing. It lets us send automated email campaigns. We can manage all of our website and marketing performance data plus information about sales and deals. The platform also handles customer service. 

We are a marketing agency that partners with HubSpot and helps other businesses get started with HubSpot. We've helped about 50 clients set up HubSpot in the last one or two years.

What is most valuable?

Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up.

What needs improvement?

They have different versions of the product: starter, pro, and enterprise. Maybe the starter version could include a few more features that are available in the higher versions. 

For how long have I used the solution?

We've been using HubSpot CRM for five or six years.

What do I think about the stability of the solution?

HubSpot is stable.

What do I think about the scalability of the solution?

HubSpot is definitely scalable. They have different tiers, so it's easy to get what you want. 

How was the initial setup?

HubSpot is straightforward. You need somebody from the technical team to help you set up a few things like the DNS records, but it's not that complicated. Not everyone has those skills, so you need a developer for some parts. Once it's set up, a marketer with no technical knowledge can go ahead and do it.

What other advice do I have?

I rate HubSpot CRM eight out of 10. I recommend it because it has many features, and it's always expanding. HubSpot can integrate with several tools, so you have the option to share data between solutions. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Aqib Afzal - PeerSpot reviewer
Director of Sales at Inserito Technologies
Real User
Great for managing contacts, easy to set up, and reliable
Pros and Cons
  • "The setup is very easy."
  • "Invoices were the thing we were thinking should be part of the solution, and that's been added now."

What is our primary use case?

We primarily use the solution for marketing and sales. 

What is most valuable?

Managing contacts in one place is quite useful. That way, we can have company details and contact details in one place. 

The feed of the activities, including logging a call or logging a meeting, is centralized and easy to access. Everything is managed in one place. 

You can create deal codes directly.

Now, you can invoice as well. That's a new feature in HubSpot. You can invoice directly the code that you have created and send it across to the customers, and you can create an invoice based on that code. Everything is integrated and unified in one solution. That's the best thing about HubSpot.

The setup is very easy.

It's stable.

What needs improvement?

So far, I don't see anything that needs to be improved. Sometimes it glitches, yet it's rare. 

Obviously, with every product and solution, there are always areas for improvement. That said, from my usability perspective, I don't see anything as of now which needs any kind of improvement since it's serving what we need, our use cases. 

The marketing aspect is pretty good. From a sales perspective, managing the contacts, creating tasks, logging calls, logging meetings, and emailing them, is all connected directly through Office 365 or even Google Workspace. Therefore, I don't see anything which is needed as of now. Invoices were the thing we were thinking should be part of the solution, and that's been added now.

For how long have I used the solution?

I've been using the solution for three years. 

What do I think about the stability of the solution?

The stability and reliability are great. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have 15 people using the solution in our company.

How are customer service and support?

Technical support is amazing. 

Which solution did I use previously and why did I switch?

In the beginning, we started with a trial version of HubSpot and Salesforce, which are both top-notch CRM software. We decided to go ahead with HubSpot since we had their trial version and explored the whole platform, and decided to go ahead with it. We did our due diligence. 

How was the initial setup?

The solution is straightforward and very simple to set up.

What was our ROI?

We have seen a pretty good ROI. That's why we have used it for three years. 

What's my experience with pricing, setup cost, and licensing?

While I cannot speak to the exact pricing, it is worth the amount you pay.

What other advice do I have?

We're an end-user and customer. 

I'm not sure which version of the solution we're using. It's a SaaS solution.

It's pretty good software. We find it to be very strong. Integrations are very good. I would advise others to use the software since it's a good unified solution for all your contacts and allows the inclusion of company details, the time feed that you get from a single pane of glass perspective is useful. You can create deals, manage the deals, manage your pipeline, create codes, and then, against those codes, you can create invoices as well. There are a lot of good features out there.

I'd rate the product nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kauthar Yakub - PeerSpot reviewer
Program Manager at Tereta
Real User
Tracks interactions and pipelines, schedules emails, and consolidates client information, but needs the functionality of remembering passwords, so you won't have to input passwords every time
Pros and Cons
  • "What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."
  • "Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."

What is our primary use case?

We use HubSpot CRM mostly for marketing and ensuring that we have our client database in there. We also use the solution for scheduling meetings and interacting with our clients.

What is most valuable?

What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database.

What needs improvement?

Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way.

For how long have I used the solution?

I've been using HubSpot CRM for six months now.

What do I think about the stability of the solution?

HubSpot CRM is a stable solution and it serves me for what I need it for. It serves the requirements of my team and my company.

What do I think about the scalability of the solution?

HubSpot CRM is a scalable solution.

How are customer service and support?

I haven't encountered an issue with HubSpot CRM that required technical support, so I've never contacted support.

How was the initial setup?

The initial setup for HubSpot CRM is very straightforward, and it's user-friendly. The setup process is straight to the point, and you can easily play around with it and just get what you want out of it.

The deployment for HubSpot CRM didn't take that long. My team and I just played around with it for two days before being able to navigate and use it.

What about the implementation team?

We implemented HubSpot CRM ourselves.

What's my experience with pricing, setup cost, and licensing?

I don't have information on HubSpot CRM pricing because I'm part of a team that doesn't handle that area.

Which other solutions did I evaluate?

I evaluated ServiceNow.

What other advice do I have?

I've been using CRM solutions such as ServiceNow and HubSpot CRM.

Three to four people use HubSpot CRM within my company, including the administrator. Each user has different tasks and roles in terms of using the solution.

I'm not aware of how many staff is required for the deployment and maintenance of HubSpot CRM.

My company has plans to increase usage for HubSpot CRM because if you're in the marketing industry, the goal is to always increase to as many companies as possible, so there's a plan to scale beyond the current HubSpot CRM usage my company has.

As HubSpot CRM is a good platform and is easy to navigate, I would recommend it to anybody looking for a CRM solution who wants to have customers in a consolidated database.

My rating for HubSpot CRM is seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Preetha Shree - PeerSpot reviewer
Brand Content Marketer at a computer software company with 501-1,000 employees
Real User
Top 20
Useful forms, simple setup, and responsive support
Pros and Cons
  • "The most valuable feature of HubSpot CRM is the forms."
  • "HubSpot CRM could improve in integration with other solutions."

What is our primary use case?

We are using HubSpot CRM for many tasks, such as tracking emails and capturing mail IDs.

What is most valuable?

The most valuable feature of HubSpot CRM is the forms.

What needs improvement?

HubSpot CRM could improve in integration with other solutions.

For how long have I used the solution?

I have been using HubSpot CRM for one year.

What do I think about the stability of the solution?

I rate the stability of HubSpot CRM an eight out of ten.

What do I think about the scalability of the solution?

The solution can scale and it is easy to do.

we have approximately 15 people using the solution.

How are customer service and support?

The support has been helpful and they were responsive.

How was the initial setup?

The setup of HubSpot CRM is simple.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could improve because it is expensive.

I rate the price of HubSpot CRM a seven out of ten.

What other advice do I have?

I rate HubSpot CRM a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SeanLord - PeerSpot reviewer
Sales Director at a manufacturing company with 11-50 employees
Real User
Helpful technical support, reliable, and beneficial business intelligence
Pros and Cons
  • "The feature that is beneficial from HubSpot CRM is business intelligence."
  • "All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."

What is our primary use case?

I use HubSpot CRM mainly for sales. For example, clients' contact details and business intelligence. The business intelligence gives analytics on who opened emails or if they clicked on links within emails.

What is most valuable?

The feature that is beneficial from HubSpot CRM is business intelligence.

What needs improvement?

All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution.

For how long have I used the solution?

I have been using HubSpot CRM for approximately one year.

What do I think about the stability of the solution?

HubSpot CRM is stable.

What do I think about the scalability of the solution?

We have less than 10 people using HubSpot CRM in our organization. The solution is scalable.

How are customer service and support?

The support from HubSpot CRM is helpful.

What's my experience with pricing, setup cost, and licensing?

The price of HubSpot CRM is lower than Salesforce and this is a key benefit. There are different tiers, and my company hasn't bought certain functionality.

Which other solutions did I evaluate?

We evaluated Salesforce before choosing HubSpot CRM. 

HubSpot CRM is as easier to use than Salesforce, it's more modular and better suited for smaller companies.

What other advice do I have?

I rate HubSpot CRM an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Hardy-Jonck - PeerSpot reviewer
Managing Director at AgileWorks Information Systems
Real User
Top 5Leaderboard
Has many available features that match out pipeline
Pros and Cons
  • "It has nice features and matches our pipeline. Even in the free version, all of the features are available."
  • "The only problem with HubSpot at the moment is the pricing models."

What is our primary use case?

We use the solution for the typical CRM features. 

What is most valuable?

It has nice features and matches our pipeline. Even in the free version, all of the features are available. 

What needs improvement?

The only problem with HubSpot at the moment is the pricing models. They seem catered to large first-world countries like the UK, Europe, and the Americas. 

For how long have I used the solution?

I have been using this solution for four years. 

What do I think about the stability of the solution?

The solution's stability is a nine out of ten. 

How was the initial setup?

The initial setup is very simple. 

What other advice do I have?

HubSpot is not ugly and is user-friendly. It is nice to work with and delivers what is promised.

Overall, I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: January 2025
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Buyer's Guide
Download our free HubSpot CRM Report and get advice and tips from experienced pros sharing their opinions.