Since HubSpot CRM has the most reliable and user-friendly options, we decided to use it to create a pipeline for sales and understand our customer's journey from scratch to integration.
CBDO at Rainex
Reliable and user-friendly solution to create a pipeline for sales
Pros and Cons
- "HubSpot CRM has the most reliable and user-friendly options."
- "I cannot upload a long recorded Zoom conversation to HubSpot."
What is our primary use case?
What is most valuable?
HubSpot CRM has the most reliable and user-friendly options.
What needs improvement?
I cannot upload a long recorded Zoom conversation to HubSpot. I have had some difficulties with HubSpot CRM concerning duplicating contact and pipeline sales. HubSpot CRM's user interface should be made easier.
For how long have I used the solution?
I have been using HubSpot CRM for four to five months.
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What do I think about the stability of the solution?
HubSpot CRM is a stable solution. We have added the open version of HubSpot to our Google Calendar, which works stable. We get messages from there telling us that our new customers want to book a meeting or have a conversation.
What do I think about the scalability of the solution?
Five people are using HubSpot CRM in our company.
How are customer service and support?
I contacted HubSpot CRM's customer support team because I could not upload large files to the solution. They told me that I needed to use HubSpot CRM's premium account.
How was the initial setup?
The initial setup of HubSpot CRM is easy. I taught my colleagues to use it for ten minutes, and they found it user-friendly and understandable.
What other advice do I have?
We are using the cloud version of HubSpot CRM. I would recommend others to use HubSpot CRM.
Overall, I rate HubSpot CRM an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager at a computer software company with 51-200 employees
Simple initial setup and scalable
Pros and Cons
- "I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
- "In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."
What is our primary use case?
I am using HubSpot CRM in business development and sales to keep track of my clients, such as deals, tasks, and notes.
What needs improvement?
In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future.
For how long have I used the solution?
I have been using HubSpot CRM for approximately six months.
What do I think about the scalability of the solution?
I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use.
How are customer service and support?
I have not used technical support.
Which solution did I use previously and why did I switch?
I have previously used Salesforce and Bitrix. Bitrix was a very poor solution.
How was the initial setup?
The initial setup was straightforward.
I rate the initial setup of HubSpot CRM a four out of five.
What about the implementation team?
There is little maintenance required, we have our head of sales who is in charge of HubSpot CRM.
What's my experience with pricing, setup cost, and licensing?
There is a cost for the solution. However, I am not aware of the price.
What other advice do I have?
HubSpot CRM is one of the best CRMs I have used.
I rate HubSpot CRM an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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