HubSpot CRM Reviews

We use HubSpot CRM to keep track of leads for sale.

The product offers a lot of valuable features in the free version. It has a user-friendly interface.

The product's free version could have more integration and automation options. We must be able to connect it to other social media platforms.

We have been using HubSpot CRM for three years.

It is a very stable platform. I rate its stability a ten out of ten.

We use HubSpot CRM every day. We plan to increase the usage of the product.

The initial setup process is straightforward. We have to sign up, learn the process and start using it.

We implemented the product with the help of our in-house team.

We are using HubSpot CRM’s free version. It has an annual license per user.

I recommend HubSpot CRM to others and rate it an eight out of ten. It has a lot of features for small businesses that are free of charge.

We use this solution for client management. It is connected to my email and to ClickUp. It keeps track of all my clients and my projects. It keeps tracks of what needs to be done and sends reminders for emails that need to be sent. It helps me with creating templates and helps organize my client portfolios. 

The most valuable feature is their marketing automation service and sales lead management.

This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it.

I have been using this solution for three years. 

This is a stable solution. 

This is a scalable solution. They have certain parameters if you want to upgrade that to enterprise level. I haven't used all of the features yet but it is a scalable solution.

The customer support for this solution is really good. They have proactively called us when we have needed it. 

Positive

We have previously used Zoho. We switched to HubSpot CRM because the marketing tool was really good.

The initial setup is slightly complex. 

In - House 

We have not yet experienced ROI. 

The pricing for this solution is user based. We're paying $39 to $45 per user.

I would rate this solution an eight out of ten. 

HubSpot CRM is used as a CRM which we use for generating sales leads.

The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector.

HubSpot CRM could improve by reducing the price.

I have been using HubSpot CRM for approximately six months.

HubSpot CRM is stable.

We have approximately HubSpot CRM 10 users using this solution in my organization. We only use the solution for sales and do not plan to increase usage.

I have previously used Bitrix24 and HubSpot CRM is much better.

The initial setup of HubSpot CRM is easy to do. 

We had three people that worked with the HubSpot CRM support to do the implementation.

The price of HubSpot CRM is expensive.

I would recommend this solution to others.

I rate HubSpot CRM a nine out of ten.

I am a reseller. I provide solutions to our customers.

We use HubSpot for CRM, to contact clients, to send emails, from deal initiation or lead generation to closes, and we keep track of the deals or the context there. It also serves as a repository for all of the context of our organization.

It is quite good. The user interface is good, and they have built-in capabilities; I can integrate it with LinkedIn or my mailing list. If I need to send mail directly from HubSpot, I can do so; I can also call directly from our store. All of those features are built-in.

It is easy to use.

I don't see anything that I don't like. 

At times there are too many things. Based on different people's profiles. When you put too many things in a solution, it can become very clumsy. When there are too many things, too many updates, and too many notes for a single deal, case, or customer, it becomes difficult to manage everything at the same time.

I would prefer it to be easier to manage, or a bit simpler, with fewer options. It's nice to have so many options, but for some clients, having so many options may not be necessary, they can just customize accordingly.

We have been using HubSpot CRM for six months.

We are working with the latest version.

HubSpot CRM is a stable solution.

HubSpot CRM is a scalable product.

Our company has approximately 350 users.

We intend to keep using this solution.

Our IT department has direct contact with technical support. But, as of now, whatever requests have been made have been addressed, and on time.

I used to work in enterprise security. I was primarily involved in sales and marketing.

We use SAP as an ERP.

The initial setup is straightforward. It's easy.

It is ready; all you need are credentials to use it.

We have a couple of people from our IT team who maintain this solution.

Pricing is based on the number of users.

I wanted to compare Curator and Splunk because they are competing solutions. I am curious about how they differ from one another.

I would recommend this solution to others who are interested in using it.

It's a good solution. It can fit into any customer ecosystem, starting with the most basic requirements and progressing to the most complex.

I would rate HubSpot CRM a seven out of ten.

Our primary use case for the solution is marketing automation and managing the leads and opportunities related to our products.

The ease of having everything in one place is valuable. We previously used Excel, but with this solution, we have more systemic quality, which is helpful compared to what we used before.

The initial setup could be faster as it currently takes a lot of time.

We have been using the solution for approximately six months.

The solution is stable. I rate it a ten out of ten.

The solution is easy to use for other users in other regions. So, I believe it is scalable. Not only the region in Singapore but also in China and Japan, so many other teams are using it. Approximately 50 people are utilizing this solution in our organization.

I do not have experience with customer service and support.

We previously did not use other CRM solutions.

The initial setup is complex as it takes a lot of time.

We implemented it via a consultant.

The licensing fee is charged yearly.

I rate the solution a seven out of ten. The solution is good, but the initial setup could be more straightforward. I recommend the solution to users considering implementing it, but I advise them to know what they want to manage first and understand the requirements before implementing it.

What I found most valuable in HubSpot CRM relates to marketing. HubSpot focuses on customer relationship management, but it also has a marketing suite, ticketing suite, and service suite.

The marketing features make HubSpot CRM so great and make it so popular. Through this solution, you now have the ability to do marketing campaigns, mass email automation, plugging you with your social media, your website, etc. It has really strong marketing capabilities and segmentation capabilities that NetSuite just doesn't have.

An area to be improved in HubSpot CRM is its customization capabilities. They started to roll out custom objects recently, but it's only available for the enterprise license or the highest license, and you're not able to customize the guest script. When you compare this solution to Salesforce, e.g. I always compare everything to Salesforce, HubSpot CRM is becoming more customizable, but it's not at the level of Salesforce yet.

Customization is the biggest downgrade of the tool, because the rest of the functionalities are there, e.g. the UI is there. Hubspot is a SaaS company, so updates are instantaneous, and everything else works pretty, pretty great.

It's been three years since I've started dealing with HubSpot CRM.

HubSpot CRM is very scalable, e.g. we have one of the biggest companies. Depending on what you use in this solution, the marketing portion is very, very scalable.

The CRM portion, on the other hand, might be a bit less scalable. Usually, what you'll see is those big enterprise companies using the marketing portion of this software, then they will use Salesforce as a CRM. It's not unusual to use another CRM and have it connected to HubSpot CRM for the marketing portion.

I evaluated NetSuite CRM and Salesforce.

I never had to deal with the technical support team of this tool, so I cannot evaluate the support. I never had to call them.

My advice to others looking into implementing HubSpot CRM is to look at what your license offers you. HubSpot offers three different types of licenses, so you really have to go deep in the fine print to understand what you have with that license. Do you have automation? Do you have a limitation on the automation? Is it 10 workflows or 20 workflows? You need to really take your time looking into it.

My rating for HubSpot CRM is eight out of ten, while my rating for NetSuite CRM is seven.

We primarily use the solution as a CRM.

The usefulness of the product depends on the segment. When we have large customers, we have dedicated a lot of resources to supporting them. However, we have a huge amount of small customers. When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities. While, for large customers, we can be more hands-on, with smaller customers, we can step back a bit and use software instead of people. 

We need a lot more information. Right now, we'd like to ask more questions, and it is not available. We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside.

The initial setup was difficult, and we are still doing configurations. 

I was not around for the initial setup as I was not around at the outset of the solution in our company. However, my understanding was that it was very hard at first. We are not yet fully configured even today. There are still little things missing here and there. People can get confused as some information may be available for one customer and not another. It's complicated as it's not necessarily standard information we are collecting. 

I'm not sure if we have witnessed an ROI at this time. 

While I love CRMs and understand the power they can bring, I am not happy with HubSpot. We still aren't getting the answers we need. We're still trying to work with them to get our CRM sorted out properly.

I'd rate it, overall, at a six out of ten. 

We use the solution for tracking sales opportunities as they move through our sales pipeline.

The solution's greatest value lies in its online capability in terms of web content creation.

We use the solution for both Marketing Automation and CRM.

The solution's email capabilities could be improved. While these do exist, there are other platforms which offer much more robust capabilities when it comes to emailing.

We have been using HubSpot CRM for around eight years.

The stability is rock solid. I have never had an issue in this regard. 

The solution is absolutely scalable and allows us to work with multiple clients. 

Except in respect of the initial purchase, I have had very little interaction with tech support. But, I found the experience to be completely positive. They were easy to work with.

I would not characterize the initial setup as exceedingly difficult. We are talking more about an issue of configuring it to one's workflow and processes.

The deployment took around six months.

We worked with a partner who assisted us in setting up the solution.

The solution accounts for a significant portion of our lead generation or revenue. So, it is a very critical element of our business. It is very good and directly responsible for helping us acquire new clients.

I do not recall the particulars of the licensing fees. 

The solution is deployed in the cloud. 

There are half a dozen users making use of the solution in our organization. 

Those who are considering implementing the solution are advised to document their processes beforehand. 

I rate HubSpot CRM as an eight out of ten.