HubSpot CRM vs Microsoft Dynamics CRM comparison

HubSpot and Microsoft are both solutions in the CRM category. HubSpot is ranked #8 with an average rating of 8.1, while Microsoft is ranked #2 with an average rating of 7.9. HubSpot holds a 1.7% mindshare in CRM, compared to Microsoft’s 14.1% mindshare. Additionally, 97% of HubSpot users are willing to recommend the solution, compared to 92% of Microsoft users who would recommend it.

HubSpot CRM

Read 42 HubSpot CRM reviews

909 Views
601 Comparison Views

97% willing to recommend

Microsoft Dynamics CRM

Read 73 Microsoft Dynamics CRM reviews

4,342 Views
4,164 Comparison Views

92% willing to recommend

HubSpot CRM

Microsoft Dynamics CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Microsoft Dynamics CRM and HubSpot CRM compete in the CRM solutions category. HubSpot CRM frequently stands out due to its extensive features and user satisfaction.

Features: Microsoft Dynamics CRM offers advanced customization, robust integration capabilities, and detailed analytics suited for large-scale enterprises. HubSpot CRM integrates marketing, sales, and service with its intuitive interface, seamless user experience, and comprehensive toolset.

Room for Improvement: Microsoft Dynamics CRM could enhance performance speed, streamline reporting features, and simplify its user interface. HubSpot CRM users have mentioned a need for better data import processes, greater scalability options, and more advanced automation features.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM requires longer deployment times and can be complex due to its customization capabilities. HubSpot CRM is known for straightforward deployment and excellent customer service, providing users with more accessibility and responsiveness.

Pricing and ROI: Microsoft Dynamics CRM involves higher initial setup costs but offers potential for higher ROI through extensive functionalities. HubSpot CRM is appealing with lower initial costs and scalable pricing, which offers smaller businesses a significant value with immediate and easy-to-calculate ROI.

To learn more, read our detailed HubSpot CRM vs. Microsoft Dynamics CRM Report (Updated: October 2024).

Buyer's Guide

HubSpot CRM vs. Microsoft Dynamics CRM

October 2024

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Categories and Ranking

HubSpot CRM

Ranking in CRM

8th

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of HubSpot CRM is 1.7%, down from 2.2% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 14.1%, down from 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

VikasAgarwal

Founder & CTO at Naks Digital Consulting

Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation

It's good. We haven't had to escalate issues to them often. They have a support team and a community forum where you can ask questions or find answers. The community is great – we've almost always found answers to our questions there, especially regarding the API. We got in touch with customer service and support once or twice. Once was when they were deprecating a feature by a certain date, and we needed to extend the timeline for us because we couldn't meet that deadline. They were very accommodating and readily extended it for us by a couple of months. And another time, there was some technical question. And they were fine. They did help. It was okay.

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Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Hubspot CRM also lets you make calls and send emails directly."

"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."

"Stability-wise, I rate the solution a ten out of ten."

"The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us."

"The user interface is good, and they have built-in capabilities; I can integrate it with LinkedIn or my mailing list."

"HubSpot CRM has the most reliable and user-friendly options."

"HubSpot CRM helps our company to organize and track a high number of leads easily."

"The most valuable feature is their marketing automation service and sales lead management."

More HubSpot CRM pros

"I like the fact that I can keep track of everything I do in relation to my own job."

"It integrates well with other Microsoft products."

"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."

"Microsoft Dynamics CRM is a stable solution."

"The stability is excellent."

"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."

"Microsoft Dynamics CRM has plenty of valuable features."

"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."

More Microsoft Dynamics CRM pros

Cons

"I cannot upload a long recorded Zoom conversation to HubSpot."

"HubSpot CRM could be flexible and customizable."

"There is no option to remove duplicate constant contacts."

"HubSpot CRM integration needs improvement."

"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."

"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."

"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."

"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."

More HubSpot CRM cons

"The integration capability with other systems could be improved, particularly the Lead Generation system."

"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."

"The solution could have better dashboards and the Microsoft operating system could be more intuitive."

"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."

"They should work on improving the solution's scalability."

"Better integration would be an improvement."

"The tool should be micro-services-based. If it's not already implemented, the architecture could be enhanced by transitioning to a microservices-based model. This would allow each module to be managed independently, reducing downtime and enabling teams to work autonomously on specific services."

"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."

More Microsoft Dynamics CRM cons

Pricing and Cost Advice

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"HubSpot CRM is affordable."

"The pricing is in a midrange if you line up the marketing tools."

"We use a paid version of Hubspot and we have an annual license."

"The pricing is reasonable."

"We are using HubSpot CRM’s free version."

"There is a cost for the solution. However, I am not aware of the price."

More HubSpot CRM pricing and cost advice

"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"The solution is expensive."

"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."

"Dynamics CRM's pricing is fair."

"The solution is not expensive."

"The solution is open source and is free. However, it does require a Dynamics 365 subscription."

"The cost varies on multiple factors including customization and the number of users."

More Microsoft Dynamics CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Government

11%

Manufacturing Company

Educational Organization

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly.

See all answers

What is your primary use case for HubSpot CRM?

I am a commercial person who requires meetings with customers to get reports for sales funnel analysis.

See all answers

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

The UI/UX needs improvement as it is not intuitive from day one. It becomes intuitive once learned, however, it should be less complex initially.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

The use cases are for HR management, resource management, project insight, and timesheet management. It is mostly connected with people and resource management.

See all answers

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Compared 14% of the time

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Compared 10% of the time

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SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 16% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

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Product Reports

Buyer's Guide

HubSpot CRM

November 2024

Download HubSpot CRM product report

Buyer's Guide

Microsoft Dynamics CRM

November 2024

Download Microsoft Dynamics CRM product report

Also Known As

No data available

Dynamics CRM, MS Dynamics CRM

Learn More

HubSpot

Microsoft

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Buyer's Guide

HubSpot CRM vs. Microsoft Dynamics CRM

October 2024

Free Report: HubSpot CRM vs. Microsoft Dynamics CRM

Find out what your peers are saying about HubSpot CRM vs. Microsoft Dynamics CRM and other solutions. Updated: October 2024.

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