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Bigin by Zoho CRM vs Odoo comparison

Zoho and Odoo are both solutions in the CRM category. Zoho is ranked #40 with an average rating of 8.0, while Odoo is ranked #7 with an average rating of 8.1. Zoho holds a 0.8% mindshare in CRM, compared to Odoo’s 3.8% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 96% of Odoo users who would recommend it.
Bigin by Zoho CRM
Read 1 Bigin by Zoho CRM review
  • 170 Views
  • 150 Comparison Views
100% willing to recommend
Odoo
Read 34 Odoo reviews
  • 881 Views
  • 684 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Bigin by Zoho CRM and Odoo based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: November 2024).
Buyer's Guide
CRM
November 2024
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Helped 816,636 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.6
Odoo is highly scalable, adaptable for various user numbers, and integrates easily but may need technical expertise for complex sectors.
 

Valuable Features

No sentiment score available
Sentiment score
8.2
Odoo's versatility, extensive module integration, and cost-effective, browser-based access make it ideal for smaller organizations.
 

Room For Improvement

No sentiment score available
Sentiment score
4.9
Odoo needs enhancements in customization, reporting, support, scalability, integrations, costs, mobile apps, and lacks industry-specific features.
 

Stability Issues

No sentiment score available
Sentiment score
8.2
Odoo offers stable performance with minimal technical issues, suitable for small to medium enterprises with infrequent updates needed.
 

Customer Service

No sentiment score available
Sentiment score
6.0
Odoo's customer service is rated average, with mixed experiences and varying support depending on version and region.
 

Setup Cost

No sentiment score available
No sentiment score available
Odoo offers a cost-effective ERP solution for SMBs with flexible subscription pricing, despite initial setup costs, compared to competitors.
 

Categories and Ranking

Bigin by Zoho CRM
Ranking in CRM
40th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Odoo
Ranking in CRM
7th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
ERP (10th)
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.8%, up from 0.2% compared to the previous year. The mindshare of Odoo is 3.8%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

MR
A flexible CRM solution that helps to add pipeline details
Zoho CRM is a flexible solution where we can add pipeline details.  We can add users and products to the workflows.  Zoho CRM needs to incorporate HRM.  I have been using the product for a year.  Zoho CRM is stable.  Zoho CRM's deployment is easy. Anyone can do it without learning.  I rate…
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NaveedUddin - PeerSpot reviewer
A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications
Our country, Pakistan, seems to have limited support compared to other regions. Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country. There is room for improvement in their mobile app. While it is generally user-friendly, it frequently encounters glitches and issues and I suggest that the mobile application be enhanced in future updates to make it more interactive and reliable.
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
13%
Manufacturing Company
11%
Educational Organization
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bigin by Zoho CRM?
We can add users and products to the workflows.
See all answers
What needs improvement with Bigin by Zoho CRM?
Zoho CRM needs to incorporate HRM.
See all answers
What is your primary use case for Bigin by Zoho CRM?
Zoho CRM is a flexible solution where we can add pipeline details.
See all answers
What do you like most about Odoo?
The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...
See all answers
What is your experience regarding pricing and costs for Odoo?
The pricing is competitive and highly cost-effective. Odoo provides an affordable and flexible service.
See all answers
What needs improvement with Odoo?
I would like to see Odoo provide specific solutions dedicated to mid-sized and large enterprises. Having multiple versions tailored to certain sectors would greatly benefit us. Also, there is a lac...
See all answers
 

Comparisons

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Compared 21% of the time
monday.com vs Odoo Logo
monday.com vs Odoo
Compared 17% of the time
Epicor ERP vs Odoo Logo
Epicor ERP vs Odoo
Compared 17% of the time
Microsoft Dynamics 365 Business Central vs Odoo Logo
Microsoft Dynamics 365 Business Central vs Odoo
Compared 8% of the time
Zoho CRM vs Odoo Logo
Zoho CRM vs Odoo
Compared 2% of the time
More Odoo Competitors
 

Product Reports

Buyer's Guide
CRM
November 2024
Bigin by Zoho CRM reportDownload Bigin by Zoho CRM product report
Buyer's Guide
Odoo
November 2024
Odoo reportDownload Odoo product report
 

Learn More

Zoho
Odoo
 

Overview

Sales deals, support tickets, customer onboarding, order delivery, customer testimonials, contracts, and everything in between—Bigin is all you need to streamline your customer operations in one platform. Get started in under 30 minutes.

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Buyer's Guide
CRM
November 2024
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