Bigin by Zoho CRM vs Odoo comparison

Zoho and Odoo are both solutions in the CRM category. Zoho is ranked #37 with an average rating of 8.0, while Odoo is ranked #6 with an average rating of 8.0. Zoho holds a 0.9% mindshare in CRM, compared to Odoo’s 4.5% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 97% of Odoo users who would recommend it.

Bigin by Zoho CRM

Read 1 Bigin by Zoho CRM review

221 Views
191 Comparison Views

100% willing to recommend

Odoo

Read 35 Odoo reviews

1,171 Views
934 Comparison Views

97% willing to recommend

Bigin by Zoho CRM

Odoo

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Executive Summary

We performed a comparison between Bigin by Zoho CRM and Odoo based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: February 2025).

Buyer's Guide

CRM

February 2025

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Helped 839,255 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

37th

Average Rating

8.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Odoo

Ranking in CRM

6th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (10th)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.9%, up from 0.4% compared to the previous year. The mindshare of Odoo is 4.5%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

A flexible CRM solution that helps to add pipeline details

Zoho CRM is a flexible solution where we can add pipeline details. We can add users and products to the workflows. Zoho CRM needs to incorporate HRM. I have been using the product for a year. Zoho CRM is stable. Zoho CRM's deployment is easy. Anyone can do it without learning. I rate…

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ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can add users and products to the workflows."

"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."

"Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."

"The product is stable...The product is scalable."

"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."

"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."

"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."

"The scalability is very good. There are over 100+ end users in our company."

"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."

More Odoo pros

Cons

"Zoho CRM needs to incorporate HRM."

"There is room for improvement in Odoo's technical support."

"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."

"The solution's reporting could be improved."

"Odoo could improve its newsletters and social media campaign features, which currently feel a bit weak."

"The reporting and the interface could definitely be better."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

"The performance can be slightly improved for the customization interface."

"The most valuable feature of Odoo is the fingerprint feature."

More Odoo cons

Pricing and Cost Advice

Information not available

"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."

"They offer three packages – free, standard, and custom."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."

"The cost is expensive but cheaper than some other competitors."

"I would rate this product on pricing as a six. If it is a SaaS solution, it is fixed. It is reasonably expensive."

"Odoo is cheap compared to competitors."

"I would rate the price as a one out of ten, with ten being the most expensive."

"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."

More Odoo pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Manufacturing Company

12%

Educational Organization

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bigin by Zoho CRM?

We can add users and products to the workflows.

See all answers

What needs improvement with Bigin by Zoho CRM?

Zoho CRM needs to incorporate HRM.

See all answers

What is your primary use case for Bigin by Zoho CRM?

Zoho CRM is a flexible solution where we can add pipeline details.

See all answers

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

See all answers

What is your experience regarding pricing and costs for Odoo?

The pricing is competitive and highly cost-effective. Odoo provides an affordable and flexible service.

See all answers

What needs improvement with Odoo?

I would like to see Odoo provide specific solutions dedicated to mid-sized and large enterprises. Having multiple versions tailored to certain sectors would greatly benefit us. Also, there is a lac...

See all answers

Comparisons

HubSpot CRM vs Bigin by Zoho CRM

Compared 40% of the time

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Epicor ERP vs Odoo

Compared 21% of the time

monday.com vs Odoo

Compared 19% of the time

SAP S/4HANA vs Odoo

Compared 19% of the time

Bitrix24 vs Odoo

Compared 6% of the time

Zoho CRM vs Odoo

Compared 2% of the time

More Odoo Competitors

Product Reports

Buyer's Guide

CRM

February 2025

Download Bigin by Zoho CRM product report

Buyer's Guide

Odoo

February 2025

Download Odoo product report

Overview

Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.

It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.

What are the standout features of Bigin by Zoho CRM?

Pipeline Management: Visualize and manage sales pipelines effectively.
Email Integration: Seamlessly integrate and manage email accounts.
Workflow Automation: Automate repetitive tasks to increase efficiency.
Mobile Access: Cloud-based accessibility from mobile devices.
Customizable Fields: Tailor fields to match business requirements.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines sales processes, saving time.
Improved Collaboration: Facilitates better team communication.
Enhanced Decision-Making: Provides insights for informed choices.
Cost-Effectiveness: Affordable for small businesses.

Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.

Zoho

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: February 2025.

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