Bitrix24 vs Symphony comparison

Bitrix24 and Symphony are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #7 with an average rating of 8.0, while Symphony is ranked #9 with an average rating of 7.0. Bitrix24 holds a 2.4% mindshare in ESS, compared to Symphony’s 6.0% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of Symphony users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

153 Views
119 Comparison Views

90% willing to recommend

Symphony

Read 5 Symphony reviews

592 Views
453 Comparison Views

83% willing to recommend

Bitrix24

Symphony

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and Symphony based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitrix24 vs. Symphony Report (Updated: October 2024).

Buyer's Guide

Bitrix24 vs. Symphony

October 2024

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Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

7th

Average Rating

7.4

Number of Reviews

Ranking in other categories

CRM (16th), Project Management Software (15th)

Symphony

Ranking in Enterprise Social Software

9th

Average Rating

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Enterprise Social Software category, the mindshare of Bitrix24 is 2.4%, up from 1.0% compared to the previous year. The mindshare of Symphony is 6.0%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Miguel Molano

Sales Manager at Soutec

Nov 7, 2024

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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Nenad Pejcic

Senior Professional Services Engineer at Aspire Technology

Nov 29, 2023

Makes tasks like network planning and performance monitoring much easier

I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to use and very stable."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"The data interpretation feature in Bitrix24 is good."

"The technical support was intuitive and had good documentation."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

More Bitrix24 pros

"The solution is user-friendly, and it is very good security-wise."

"I found the RAM Commander module in Symphony to be the most valuable."

"The overall functions are good."

"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

"The entire product is good."

Cons

"The client interface is not very user-friendly."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"We need full ERP integration to take all our processes in one platform."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"The solution's open channel and contact center could be improved."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

More Bitrix24 cons

"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."

"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."

"The solution needs to improve CI."

"The solution is very expensive, and its pricing could be improved."

"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

Pricing and Cost Advice

"The product's pricing is okay for me. It is not expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"The solution's pricing is quite average and not expensive."

"Licenses are cheap compared to other solutions."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"The pricing for this program is reasonable."

"Price-wise, it is a very cheap solution."

More Bitrix24 pricing and cost advice

"Symphony is expensive."

"It is fairly an expensive product, but works for us."

"It's a costly product, but the number of available features justifies it."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

12%

Retailer

Financial Services Firm

63%

Computer Software Company

Venture Capital & Private Equity Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Symphony?

Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.

See all answers

What is your experience regarding pricing and costs for Symphony?

Symphony is expensive.

See all answers

What needs improvement with Symphony?

The solution needs to improve CI.

See all answers

Comparisons

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ClickUp vs Bitrix24

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Microsoft Dynamics CRM vs Bitrix24

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Microsoft Teams vs Symphony

Compared 41% of the time

Slack vs Symphony

Compared 37% of the time

Mattermost vs Symphony

Compared 12% of the time

Drupal vs Symphony

Compared 11% of the time

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Product Reports

Buyer's Guide

Bitrix24

November 2024

Download Bitrix24 product report

Buyer's Guide

Enterprise Social Software

November 2024

Download Symphony product report

Learn More

Bitrix24

Symphony

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

Buyer's Guide

Bitrix24 vs. Symphony

October 2024

Free Report: Bitrix24 vs. Symphony

Find out what your peers are saying about Bitrix24 vs. Symphony and other solutions. Updated: October 2024.

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815,854 professionals have used our research since 2012.

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