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Slack vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack
Ranking in Enterprise Social Software
3rd
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
73
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
8th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Enterprise Social Software category, the mindshare of Slack is 12.5%, up from 9.8% compared to the previous year. The mindshare of Symphony is 6.9%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

PaulButticaz - PeerSpot reviewer
A competitive solution that improves collaboration and productivity
Slack has been around for a long time, and it's an industry leader. Of course, Salesforce owns Slack now and is starting to integrate into it. I have attended Slack conferences and met with product and support managers. They're an excellent organization. Choosing Slack depends on the organization's size, so you need to plan your deployment and make sure you put some controls and standards in place and not just turn it on. If you're a Slack shop, you will have to have something like a Zoom or Microsoft Teams platform for when you need to do video conferencing internally or externally. Many shops have both products, but they use Slack for collaboration, chat, and so on, and use Teams for video and audio conferences. At the end of the day, Slack is missing those capabilities, so either you're going to be a Slack/Zoom shop or you're going to be a Microsoft Teams shop. I rate Slack an eight out of ten.
Nenad Pejcic - PeerSpot reviewer
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It offers customization options for various applications, including integrations with Zoom for video calls and a wide range of other integration plugins."
"The huddle feature is valuable to me."
"The portal is at its best version now."
"Tasks and team huddles are the most valuable features of Slack."
"The solution has a great user interface and functionalities. It has good features that we can use. We can integrate any third-party application with Slack so that it provides you with insights and updates in real-time on Slack itself."
"The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack."
"The most valuable feature is the screen sharing, which works well."
"I like Slack's notifications. It is more user-friendly and pleasing than Teams."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The entire product is good."
"The solution is user-friendly, and it is very good security-wise."
"The overall functions are good."
"I found the RAM Commander module in Symphony to be the most valuable."
 

Cons

"The reason is we are moving towards a new CRM, so we have a suitable solution to integrate with the new CRM."
"I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom."
"We’d like it to have more capability for everyone to work on one doc in real time all at once."
"The product crashes when I use it on the desktop."
"I think Slack could add additional features without making the solution slower or more difficult to use."
"I would like the text in chat to be more customizable."
"The solution needs to improve its scalability."
"Sometimes there are login issues."
"The solution needs to improve CI."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The solution is very expensive, and its pricing could be improved."
 

Pricing and Cost Advice

"The solution’s pricing is cheap."
"The tool's pricing could be cheaper."
"It is less expensive than one of its competitors."
"We use the free version that does not have a license."
"I would rate the tool's pricing a four out of ten."
"When it comes to pricing, it is on the expensive side."
"Slack is definitely worth the money."
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"It is fairly an expensive product, but works for us."
"It's a costly product, but the number of available features justifies it."
"Symphony is expensive."
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Top Industries

By visitors reading reviews
Educational Organization
86%
Computer Software Company
4%
Financial Services Firm
2%
University
1%
Financial Services Firm
62%
Computer Software Company
8%
University
4%
Venture Capital & Private Equity Firm
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Slack?
Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...
What is your experience regarding pricing and costs for Slack?
The pricing is reasonable. While cheaper would be better, we are generally satisfied with the current pricing model.
What needs improvement with Slack?
Slack's Canvas feature could be improved in terms of its user experience. While they are trying to integrate something like Notion, it doesn't work well, which is why we still use Notion for offici...
What do you like most about Symphony?
Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.
 

Comparisons

 

Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack vs. Symphony and other solutions. Updated: January 2025.
837,501 professionals have used our research since 2012.