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Atlassian Confluence vs Slack comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
2nd
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
103
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)
Slack
Ranking in Enterprise Social Software
3rd
Average Rating
8.4
Number of Reviews
73
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 10.0%, down from 17.8% compared to the previous year. The mindshare of Slack is 11.7%, up from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Massimo Banzi - PeerSpot reviewer
Flexible, efficient, allows the concurrent development of documentation and lets you add comments offline
An area for improvement in Atlassian Confluence is encouraging more vital interaction among the project members or users involved. I was researching a tool, but I forgot the exact name of the tool, and that tool could be used for better interactions offline among users on a specific topic, development, or discussion. I want that feature to be present in Atlassian Confluence. If there's a possibility to integrate Atlassian Confluence, Jira, and that other tool, that will make Atlassian Confluence better. My team had problems accessing Atlassian Confluence a couple of times, but I wonder if that was due to a network, server, or tool issue. I have to say that I've been working with Atlassian Confluence for years, and it has been improving its functionalities, so I feel that as a tool, it's working very well, but some features could still be improved. For example, the search engine should allow you to define some keywords you could use when searching, though I wonder if it's staff-related or setup-related, or lacking in the search engine function itself. I also want artificial intelligence added to Atlassian Confluence where you're working on a specific issue or argument, and Atlassian Confluence, through its AI, can propose some improvements based on what has been done on the same topic by different teams or different projects within the same infrastructure, similar to an internal reference, which can be helpful. Through AI, it would also be great if Atlassian Confluence could advise you on what has been done outside your specific project, and maybe there's the possibility of an installation where you have several projects installed and working together. Another feature that would be good to have in the next release of Atlassian Confluence is the tool recognizing a keyword or two that's fully developed in project B, which you can use in project A, for example.
PaulButticaz - PeerSpot reviewer
A competitive solution that improves collaboration and productivity
Slack has been around for a long time, and it's an industry leader. Of course, Salesforce owns Slack now and is starting to integrate into it. I have attended Slack conferences and met with product and support managers. They're an excellent organization. Choosing Slack depends on the organization's size, so you need to plan your deployment and make sure you put some controls and standards in place and not just turn it on. If you're a Slack shop, you will have to have something like a Zoom or Microsoft Teams platform for when you need to do video conferencing internally or externally. Many shops have both products, but they use Slack for collaboration, chat, and so on, and use Teams for video and audio conferences. At the end of the day, Slack is missing those capabilities, so either you're going to be a Slack/Zoom shop or you're going to be a Microsoft Teams shop. I rate Slack an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature is the automatic tagging of information in documents. The automatic algorithm highlights irrelevant information that conflict with the actual documents."
"Easy to share information and the integration with JIRA is good."
"It integrates well with other Atlassian products"
"The most valuable feature of Atlassian Confluence it's very easy to use and there are different options."
"The interface is good....I didn't face any issues with the scalability. It was very good."
"The templates are a valuable feature. You can make templates. There is a space inside where you can create pages. When you use the template, the page auto-generates text and images. You do not have to think about the structure of your page as well, which I think is a very good thing for a user. Because usually when you're in front of a blank page, it can be a bit dreadful to know where to start."
"Documenting everything related to the project is good for me. It enables me to use rich text to document, insert macros and links, highlight with different colors, and organize pages in a hierarchical way."
"The solution is stable."
"The solution has a great user interface and functionalities. It has good features that we can use. We can integrate any third-party application with Slack so that it provides you with insights and updates in real-time on Slack itself."
"You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
"The product has the ability to scale."
"Slack's categorization of content and the availability of channels are highly valuable, as they keep communications organized."
"I like Slack's notifications. It is more user-friendly and pleasing than Teams."
"Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us."
"The most valuable features of Slack are communication and its ability to create hidden, private, and open groups."
"The product is easy to use."
 

Cons

"I would like to see integration with Slack."
"The roadmap feature should be made easier to work with and modify. It's not really scalable."
"This is kind of by design, however, the lack of control in terms of editing the page to make it look the way you want it to look is an issue. It would be nice if there was more flexibility there."
"There is room for improvement in maybe the tree structure for articles. If you have a lot of articles, it becomes difficult to navigate."
"It would be interesting if they had graphical templates that allowed typical agile ceremonies to be documented better."
"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."
"The way Atlassian Confluence handles tickets could be improved."
"The solution is not very user-friendly."
"Slack is not as strong as competitors like Teams when it comes to things like video meetings and audio meetings."
"Slack should add a feature to schedule meetings."
"When scaled on a large scale, the solution's cost becomes a matter of concern for organizations."
"I would like to see the social sharing of blogs, announcements, or other news directly from the message corner."
"We’d like it to have more capability for everyone to work on one doc in real time all at once."
"I have found it cumbersome to create and set up groups, or channels."
"There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through."
"The reason is we are moving towards a new CRM, so we have a suitable solution to integrate with the new CRM."
 

Pricing and Cost Advice

"We pay $350 a month to use the solution."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"The issues I have with the pricing are in respect to the add-ons."
"When you purchase this solution you get some support."
"Confluence charges an extra fee for analytics."
"There is an annual license."
"For us, it's free to use. We don't pay any licensing."
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"We use the free version that does not have a license."
"The solution is expensive."
"I would rate the tool's pricing a four out of ten."
"When it comes to pricing, it is on the expensive side."
"The solution is cheap in my country."
"Slack is not the cheapest solution, but that's okay."
"The solution’s pricing is cheap."
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Top Industries

By visitors reading reviews
Educational Organization
72%
Financial Services Firm
4%
Computer Software Company
4%
Manufacturing Company
3%
Educational Organization
86%
Computer Software Company
4%
Financial Services Firm
2%
University
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Atlassian products, including Confluence, have yearly price increases of approximately five to twenty percent.
What needs improvement with Atlassian Confluence?
There is a significant difference between the data center version and the cloud version of Confluence. Providing the same features in both versions would be beneficial. Additionally, there is no fu...
What do you like most about Slack?
Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...
What is your experience regarding pricing and costs for Slack?
The solution has lots of competitors in the market. Slack is not the cheapest solution, but that's okay.
What needs improvement with Slack?
The solution’s initial setup is not very easy.
 

Comparisons

 

Also Known As

Confluence
No data available
 

Learn More

 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Atlassian Confluence vs. Slack and other solutions. Updated: October 2024.
817,354 professionals have used our research since 2012.