Executive SummaryUpdated on Jan 23, 2025
Chatter and Slack are competitors in the business communication sector. Chatter offers competitively priced plans with robust integration capabilities, making it appealing for cost-conscious businesses.
Features: Chatter provides seamless Salesforce integration, enhancing collaboration within business processes. It offers features like Chatter Groups for team collaboration, Publisher Actions for creating cases, and the ability to follow records in Sales Cloud. Slack excels in its extensive app marketplace and flexible integrations. It supports cross-platform communication with features such as channel conversations, private messaging, and the Slackbot for reminders.
Room for Improvement: Chatter could improve deployment for non-Salesforce users and expand its ecosystem beyond Salesforce-centric tools. Its user interface might benefit from enhancements to keep pace with competitors. Slack could enhance its narrow feature set focused mainly on communication, improve email integration, and expand offline access functionalities.
Ease of Deployment and Customer Service: Slack is known for its easy cloud-based deployment and wide-ranging support services. Its help resources are comprehensive and responsive. Chatter, being integrated within Salesforce, offers easy deployment for Salesforce users but requires more effort for standalone use. Its support is comprehensive but Salesforce-focused, necessitating additional support for non-Salesforce needs.
Pricing and ROI: Chatter presents a lower setup cost, appealing to businesses integrating communication tools within Salesforce without extra expense. It delivers good ROI through integration capabilities. Slack's higher initial expense yields significant ROI for businesses needing diverse integrations and robust feature sets, often justifying the investment for many organizations.
To learn more, read our detailed
Chatter vs. Slack Report (Updated: January 2025).
