Bitrix24 Reviews

Name: Bitrix24
Brand: Bitrix24
Rating: 3.7 (20 reviews)

3.7 out of 5

20 reviews
90% willing to recommend

What is Bitrix24?

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

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Bitrix24 is the #5 ranked solution in top Enterprise Social Software, #11 ranked solution in top CRM solutions, and #13 ranked solution in top Project Management Software. PeerSpot users give Bitrix24 an average rating of 7.4 out of 10. Based on the analysis of the 20 most recent Bitrix24 reviews, the overall sentiment is positive, with a sentiment score of 6.9. Bitrix24 is most commonly compared to monday.com: Bitrix24 vs monday.com. Bitrix24 is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.

Helped 824,053 peers since 2012

Featured reviews

Miguel Molano

Sales Manager at Soutec

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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Miguel Molano

Sales Manager at Soutec

We use Bitrix24 to store contacts, leads, and opportunities. We use it from the early stages until a deal is won or lost. It includes many automations, especially email automations It allows us to do our job well, providing clear and organized data. The ability to make quotes directly from the…

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Abasiakama Bassey

Founder at Elxae Hub

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Bitrix24 mindshare

Product category:

As of December 2024, the mindshare of Bitrix24 in the CRM category stands at 2.1%, down from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerAnalyst reports

Type	Title	Date
Category	CRM	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Bitrix24 vs Salesforce Sales Cloud	Dec 22, 2024	Download
Comparison	Bitrix24 vs Microsoft Dynamics CRM	Dec 22, 2024	Download
Comparison	Bitrix24 vs monday.com	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
monday.com	4.7	4.6%	98%	224 interviews Add to research
Microsoft Dynamics CRM	3.9	14.0%	92%	75 interviews Add to research

Valuable Features

Bitrix24 offers user-friendly customization, flexibility, and integration capabilities. It excels in CRM, project management, and collaboration tools with adaptable workflows and organized data management. The system allows for task-based project handling and is appreciated for its ease of use, especially during remote work. It includes features like pipeline views, automation, and data entry, making it suitable for team collaboration and office automation. Bitrix24 is a fully integrated package with flat payment options.

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."
"The data entry functionality is excellent, and the pipeline views and filters are highly useful."
"Bitrix24 is a user-friendly solution that is easy to use."

Room for Improvement

Bitrix24's interface is not user-friendly and poses challenges in marketing automation and reporting. Users find the platform complex and overwhelming, with difficult integration for finance and project management. The system's setup and customization options are limited. Support services need enhancement, especially for free users. Performance issues, bugs, and security concerns, particularly related to using Russian APIs, are notable. Users compare Bitrix24 unfavorably with competitors like Asana and monday.com in terms of team management features.

"There is a need for better integration with ERP solutions."
"We need full ERP integration to take all our processes in one platform."
"The solution’s performance could be made faster."

ROI

Bitrix24 delivers a solid return on investment by enhancing digitization efforts and streamlining processes, saving time, money, and labor. Users praise its capability for integration and the simplicity of a single payment structure, in contrast to solutions requiring payment per user. The tool supports efficient work management, including quotes and orders, improving organization and efficiency. However, there's a noted need for improved marketing awareness due to its beneficial qualities being less known.

Pricing

Bitrix24 pricing is perceived as reasonable and affordable, with options for monthly or yearly licenses. Costs can range from free for limited functionality to $1,000-$5,000 monthly for advanced features. While some users benefit from discounts, others pay a one-time licensing fee with annual maintenance costs. Bitrix24 offers open-source options and ranks high in customer satisfaction for pricing. Limitations exist in regions like Venezuela, where annual payments are mandatory.

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
"The solution's pricing is quite average and not expensive."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

Popular Use Cases

Organizations use Bitrix24 primarily for tracking sales activities, managing projects, automating processes, and CRM functionalities. It is deployed for communication, client proposals, storing contact leads, and opportunities from early stages to deals. Companies employ it for time tracking, finance management, and human resources. It facilitates internal team collaboration, virtual appointments, and ticket monitoring. Bitrix24 serves diverse purposes such as project follow-ups, creating presentations, and managing PIM applications, aiming to expand across user bases.

Service and Support

Bitrix24 customer service and support receive mixed feedback. Many find technical support responsive, intuitive, and strong, offering quick answers through virtual communication. However, some encounter bug issues and require better documentation. Partners provide varying levels of assistance; while some users are satisfied with consultancy partners, others find technical abilities lacking. Ratings range from three to nine out of ten, with many appreciating the community and the effort made by support staff.

Deployment

Many users found Bitrix24's initial setup straightforward, although some noted the process as complex. Setup often required configuration rather than customization, with timelines varying based on project size and end-user training. Technical skills facilitated smoother setups, while consultancy sometimes aided implementation. Multiple personnel were involved in some deployments. Despite some challenges, resources such as videos helped ease the process. Understanding CRM concepts proved beneficial for a more efficient setup.

Scalability

Bitrix24 is generally considered scalable, catering to various company sizes. Many users easily increase user numbers without issues, while challenges may appear at larger scales or without certain features. Companies find Bitrix24 suitable for smaller to medium-sized organizations whereas larger entities may encounter technical difficulties. While some rate its scalability highly, others identify gaps in documentation or technical support for specific sizes or integrations.

Stability

Bitrix24 is generally stable, with many users highlighting its reliability and minimal issues. Some encountered challenges with lags and initial bugs, but those were addressed by technical support. Connectivity seems to influence stability, and recent updates have improved performance. Users highly rate its dependability, with ratings frequently at nine or ten out of ten. Though a few technical glitches have been noted, they are usually resolved swiftly, ensuring steady functionality.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Bitrix24 Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

23%

Comms Service Provider

10%

Retailer

Financial Services Firm

Government

Insurance Company

University

Educational Organization

Media Company

Construction Company

Manufacturing Company

Healthcare Company

Real Estate/Law Firm

Recreational Facilities/Services Company

Hospitality Company

Non Profit

Outsourcing Company

Wholesaler/Distributor

Non Tech Company

Performing Arts

Pharma/Biotech Company

Program Development Consultancy

Transportation Company

Computer Retailer

Aerospace/Defense Firm

Consumer Goods Company

Sports Company

Individual & Family Service

Legal Firm

Logistics Company

Engineering Company

Mining And Metals Company

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