Bitrix24 vs SAP CRM comparison

Bitrix24 and SAP are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while SAP is ranked #4 with an average rating of 7.9. Bitrix24 holds a 1.9% mindshare in CRM, compared to SAP’s 11.4% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

789 Views
628 Comparison Views

90% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,704 Views
3,209 Comparison Views

83% willing to recommend

Bitrix24

SAP CRM

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Executive SummaryUpdated on Dec 19, 2024

SAP CRM and Bitrix24 compete in the CRM and collaboration tools category. SAP CRM seems to have the upper hand in terms of functionality, offering robust features and seamless integration with SAP solutions, while Bitrix24 is praised for its flexibility and cost-effectiveness.

Features: SAP CRM offers lead management, seamless integration with other SAP solutions, and comprehensive sales reporting and customization options. Bitrix24 provides strong CRM and collaboration tools, efficient task management, and project management features with flexible customization for user needs.

Room for Improvement: SAP CRM needs improvements in user-friendliness, interface updates, and better AI and analytics capabilities. Bitrix24 could enhance its user interface, simplify workflows, and improve ERP integration and marketing automation.

Ease of Deployment and Customer Service: SAP CRM offers deployment flexibility with multiple cloud options but has varied support depending on partners, often leading to slow response times. Bitrix24 provides straightforward deployment with consistent public cloud support and responsive customer service, though there is room for improvement in availability.

Pricing and ROI: SAP CRM is considered expensive, affecting its adoption by smaller companies, although it can provide a high ROI over time. Bitrix24 is more budget-friendly, offering significant functionality at a lower cost, which results in strong ROI, particularly appealing to small to medium-sized enterprises.

To learn more, read our detailed Bitrix24 vs. SAP CRM Report (Updated: January 2025).

Buyer's Guide

Bitrix24 vs. SAP CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Bitrix24 is 1.9%, down from 2.3% compared to the previous year. The mindshare of SAP CRM is 11.4%, up from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Bruno Spiazzi

Business Process Analyst at Marcopolo SA

Good solution for controlling company processes

Our primary use case for SAP is as a principal company system and it's relatively easy to understand our process in the system. It's quite easy to analyze the configuration and make other operations make custom accounts for the application. In my opinion, it's a good experience I don't have a…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The data interpretation feature in Bitrix24 is good."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Offers, a free version."

"The product is user-friendly."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

More Bitrix24 pros

"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."

"Its scalability is good."

"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."

"The solution is highly scalable."

"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."

"SAP CRM integrates well with SAP ERP which is useful."

"The most valuable feature for me is the flexibility to consolidate the products."

"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."

More SAP CRM pros

Cons

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"We didn't have the ability to customize the solution."

"It would be great if colleagues could get alerts via email when they are assigned something."

"The stability could be improved."

"We need full ERP integration to take all our processes in one platform."

"The client interface is not very user-friendly."

"Bitrix24’s interface needs to be improved."

More Bitrix24 cons

"I think what needs to be improved is the solution for Brazil's organization."

"SAP must provide a demo system for the customers."

"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."

"CRM is costlier than its competitors."

"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."

"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."

"When features do get added, we would like the product to notify us in a timely way."

"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."

More SAP CRM cons

Pricing and Cost Advice

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"We were using the free version which was really limited in terms of functionality."

"Licenses are cheap compared to other solutions."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Price-wise, it is a very cheap solution."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

More Bitrix24 pricing and cost advice

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"Every user needs to have a license."

"We have to pay a yearly licensing fee for SAP CRM, which is expensive."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

"The pricing from SAP is good but it takes time to realize the investment."

"SAP CRM is an expensive product."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

13%

Government

Retailer

Computer Software Company

12%

Manufacturing Company

10%

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

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Microsoft Dynamics CRM vs Bitrix24

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Compared 33% of the time

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Compared 27% of the time

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Compared 11% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Oracle CRM vs SAP CRM

Compared 10% of the time

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Product Reports

Buyer's Guide

Bitrix24

February 2025

Download Bitrix24 product report

Buyer's Guide

SAP CRM

January 2025

Download SAP CRM product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Bitrix24 vs. SAP CRM

January 2025

Free Report: Bitrix24 vs. SAP CRM

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