Bitrix24 vs SAP CRM comparison

Bitrix24 and SAP are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 8.0, while SAP is ranked #4 with an average rating of 7.9. Bitrix24 holds a 2.1% mindshare in CRM, compared to SAP’s 12.3% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

869 Views
651 Comparison Views

90% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,755 Views
3,169 Comparison Views

83% willing to recommend

Bitrix24

SAP CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitrix24 vs. SAP CRM Report (Updated: October 2024).

Buyer's Guide

Bitrix24 vs. SAP CRM

October 2024

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Categories and Ranking

Bitrix24

Ranking in CRM

16th

Average Rating

7.4

Number of Reviews

Ranking in other categories

Project Management Software (15th), Enterprise Social Software (7th)

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Bitrix24 is 2.1%, down from 2.3% compared to the previous year. The mindshare of SAP CRM is 12.3%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Miguel Molano

Sales Manager at Soutec

Nov 7, 2024

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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Shreyas K M S

Systems Architect at NetApp

May 25, 2022

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"The product is user-friendly."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"Bitrix24 is a user-friendly solution that is easy to use."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

More Bitrix24 pros

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"The user interface is excellent."

"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."

"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."

"It provides innovative ideas for implementation."

"We like that this solution has made our whole accounting function paperless."

"The product integrates with third-party tools easily."

"SAP is very easy to use."

More SAP CRM pros

Cons

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"There is a need for better integration with ERP solutions."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"It would be great if colleagues could get alerts via email when they are assigned something."

"Bitrix24’s interface needs to be improved."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"I would like to see improvements with Bitrix24's marketing automation."

"The stability could be improved."

More Bitrix24 cons

"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."

"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."

"The product is very expensive."

"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."

"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."

"The product's pricing could be better."

"When features do get added, we would like the product to notify us in a timely way."

"There is no scope for integration because SAP does not allow any personal integration."

More SAP CRM cons

Pricing and Cost Advice

"The solution's pricing is quite average and not expensive."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"We were using the free version which was really limited in terms of functionality."

"The pricing for this program is reasonable."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Licenses are cheap compared to other solutions."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

More Bitrix24 pricing and cost advice

"The pricing from SAP is good but it takes time to realize the investment."

"The product is expensive."

"Every user needs to have a license."

"The product is costly."

"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."

"We pay for the license yearly."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"SAP CRM is an expensive product."

More SAP CRM pricing and cost advice

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815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

12%

Retailer

Financial Services Firm

Computer Software Company

12%

Manufacturing Company

11%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

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Compared 13% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 13% of the time

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Compared 34% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 30% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Zoho CRM vs SAP CRM

Compared 9% of the time

Oracle CRM vs SAP CRM

Compared 8% of the time

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Product Reports

Buyer's Guide

Bitrix24

November 2024

Download Bitrix24 product report

Buyer's Guide

SAP CRM

October 2024

Download SAP CRM product report

Learn More

Bitrix24

SAP

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Bitrix24 vs. SAP CRM

October 2024

Free Report: Bitrix24 vs. SAP CRM

Find out what your peers are saying about Bitrix24 vs. SAP CRM and other solutions. Updated: October 2024.

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