Bitrix24 vs SAP CRM comparison

Bitrix24 and SAP are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while SAP is ranked #4 with an average rating of 7.9. Bitrix24 holds a 2.1% mindshare in CRM, compared to SAP’s 12.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

839 Views
640 Comparison Views

90% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,779 Views
3,197 Comparison Views

83% willing to recommend

Bitrix24

SAP CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitrix24 vs. SAP CRM Report (Updated: December 2024).

Buyer's Guide

Bitrix24 vs. SAP CRM

December 2024

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Helped 823,875 peers since 2012

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Bitrix24 is 2.1%, down from 2.3% compared to the previous year. The mindshare of SAP CRM is 12.7%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Miguel Molano

Sales Manager at Soutec

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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Shreyas K M S

Systems Architect at NetApp

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"The data interpretation feature in Bitrix24 is good."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"The technical support was intuitive and had good documentation."

More Bitrix24 pros

"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."

"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."

"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."

"SAP CRM has a good performance."

"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."

"It was comfortable setting up the tool."

"SAP CRM integrates well with SAP ERP which is useful."

"The solution is highly scalable."

More SAP CRM pros

Cons

"The stability could be improved."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"The solution's open channel and contact center could be improved."

"I would like to see improvements with Bitrix24's marketing automation."

"There is a need for better integration with ERP solutions."

"The solution’s performance could be made faster."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"We need full ERP integration to take all our processes in one platform."

More Bitrix24 cons

"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."

"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."

"When features do get added, we would like the product to notify us in a timely way."

"The product's pricing could be better."

"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

"There could be some specific configurable options on the UI level to improve visibility."

"The navigation must be improved."

"In the future, machine learning and artificial intelligence functionality need to be included."

More SAP CRM cons

Pricing and Cost Advice

"The product's pricing is okay for me. It is not expensive."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The pricing for this program is reasonable."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Price-wise, it is a very cheap solution."

"The solution's pricing is quite average and not expensive."

"Licenses are cheap compared to other solutions."

More Bitrix24 pricing and cost advice

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"The licensing model for SAP CRM is customer-based."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

"SAP CRM costs approximately a couple of thousand a month."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"There is a license required for the solution and most of my clients purchase an annual license."

"They should reduce the price to target small businesses."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

12%

Retailer

Financial Services Firm

Computer Software Company

12%

Manufacturing Company

10%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

Odoo vs Bitrix24

Compared 23% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 14% of the time

Zoho CRM vs Bitrix24

Compared 14% of the time

ELMA 365 vs Bitrix24

Compared 13% of the time

ClickUp vs Bitrix24

Compared 13% of the time

More Bitrix24 Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 28% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Zoho CRM vs SAP CRM

Compared 10% of the time

Oracle CRM vs SAP CRM

Compared 9% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Bitrix24

December 2024

Download Bitrix24 product report

Buyer's Guide

SAP CRM

November 2024

Download SAP CRM product report

Learn More

Bitrix24

SAP

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Bitrix24 vs. SAP CRM

December 2024

Free Report: Bitrix24 vs. SAP CRM

Find out what your peers are saying about Bitrix24 vs. SAP CRM and other solutions. Updated: December 2024.

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