We performed a comparison between Bitrix24 and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the solution's ability to customize workflows."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"Offers, a free version."
"The data interpretation feature in Bitrix24 is good."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"The product is user-friendly."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"We like that this solution has made our whole accounting function paperless."
"The product integrates with third-party tools easily."
"SAP CRM is very fast, providing accurate information and good results."
"The solution is highly scalable."
"The solution is easy to use."
"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"We get very good support from SAP."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The client interface is not very user-friendly."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Bitrix24’s interface needs to be improved."
"We didn't have the ability to customize the solution."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"When features do get added, we would like the product to notify us in a timely way."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"The navigation must be improved."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
Bitrix24 is ranked 11th in CRM with 18 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Bitrix24 is rated 7.4, while SAP CRM is rated 7.6. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, Microsoft Dynamics CRM and ClickUp, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Bitrix24 vs. SAP CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
