Bitrix24 vs SAP CRM comparison

Bitrix24 and SAP are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while SAP is ranked #3 with an average rating of 7.8. Bitrix24 holds a 2.0% mindshare in CRM, compared to SAP’s 11.1% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

796 Views
623 Comparison Views

90% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,697 Views
3,245 Comparison Views

83% willing to recommend

Bitrix24

SAP CRM

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Executive SummaryUpdated on Dec 19, 2024

SAP CRM and Bitrix24 compete in the CRM and collaboration tools category. SAP CRM seems to have the upper hand in terms of functionality, offering robust features and seamless integration with SAP solutions, while Bitrix24 is praised for its flexibility and cost-effectiveness.

Features: SAP CRM offers lead management, seamless integration with other SAP solutions, and comprehensive sales reporting and customization options. Bitrix24 provides strong CRM and collaboration tools, efficient task management, and project management features with flexible customization for user needs.

Room for Improvement: SAP CRM needs improvements in user-friendliness, interface updates, and better AI and analytics capabilities. Bitrix24 could enhance its user interface, simplify workflows, and improve ERP integration and marketing automation.

Ease of Deployment and Customer Service: SAP CRM offers deployment flexibility with multiple cloud options but has varied support depending on partners, often leading to slow response times. Bitrix24 provides straightforward deployment with consistent public cloud support and responsive customer service, though there is room for improvement in availability.

Pricing and ROI: SAP CRM is considered expensive, affecting its adoption by smaller companies, although it can provide a high ROI over time. Bitrix24 is more budget-friendly, offering significant functionality at a lower cost, which results in strong ROI, particularly appealing to small to medium-sized enterprises.

To learn more, read our detailed Bitrix24 vs. SAP CRM Report (Updated: March 2025).

Buyer's Guide

Bitrix24 vs. SAP CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

SAP CRM

Ranking in CRM

3rd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, down from 2.1% compared to the previous year. The mindshare of SAP CRM is 11.1%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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GodfreyNoel

Distribution Cordinator at Unilever Inc.

Excellent user experience with ease of use and reliable technical support

When SAP CRM does the maintenance, it can take a long time, which can impact business continuity because we have to wait for the maintenance team to finish their work. Maybe if SAP could establish how you can access the tool using a cloud-based environment that would be virtualization, that would be better.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am impressed with the solution's ability to customize workflows."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The data interpretation feature in Bitrix24 is good."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

More Bitrix24 pros

"The most valuable feature is real-time data. You don't have to go to the finance team for information. On one screen, you can see if stock is available and check the customer's outstanding balance, and then you can process the order. SAP CRM's integration with other applications is easier."

"SAP is very easy to use."

"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."

"The tool is easy to use."

"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."

"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."

"SAP CRM has a good performance."

"The solution is easy to use."

More SAP CRM pros

Cons

"The stability could be improved."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"I would like to see improvements with Bitrix24's marketing automation."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"The client interface is not very user-friendly."

More Bitrix24 cons

"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."

"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."

"The product is very expensive."

"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."

"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."

"SAP CRM should create a more user-friendly graphical user interface (GUI)."

"When features do get added, we would like the product to notify us in a timely way."

"They should improve the design to make it more appealing to users."

More SAP CRM cons

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"We were using the free version which was really limited in terms of functionality."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Price-wise, it is a very cheap solution."

"The solution's pricing is quite average and not expensive."

"The product's pricing is okay for me. It is not expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

More Bitrix24 pricing and cost advice

"SAP CRM is an expensive product."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"They should reduce the price to target small businesses."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"We pay for the license yearly."

"The pricing from SAP is good but it takes time to realize the investment."

"The solution is expensive."

"The licensing model for SAP CRM is customer-based."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

13%

Government

Retailer

Computer Software Company

12%

Manufacturing Company

10%

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

March 2025

Download Bitrix24 product report

Buyer's Guide

SAP CRM

March 2025

Download SAP CRM product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Bitrix24 vs. SAP CRM

March 2025

Free Report: Bitrix24 vs. SAP CRM

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