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Bitrix24 vs SAP CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
11th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (13th), Enterprise Social Software (5th)
SAP CRM
Ranking in CRM
4th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
43
Ranking in other categories
Local Government CRM (2nd), Marketing Management (4th)
 

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Bitrix24 is 1.9%, down from 2.3% compared to the previous year. The mindshare of SAP CRM is 11.4%, up from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
Bruno Spiazzi - PeerSpot reviewer
Good solution for controlling company processes
Our primary use case for SAP is as a principal company system and it's relatively easy to understand our process in the system. It's quite easy to analyze the configuration and make other operations make custom accounts for the application. In my opinion, it's a good experience I don't have a…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"The data entry functionality is excellent, and the pipeline views and filters are highly useful."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"It is easy to use and very stable."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."
"The technical support was intuitive and had good documentation."
"The product is user-friendly."
"The initial setup of SAP CRM was simple."
"SAP CRM's most valuable at a branch level."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"Compared to other systems, SAP CRM has been reliable, stable, and cost-effective for us."
"The most valuable feature is real-time data. You don't have to go to the finance team for information. On one screen, you can see if stock is available and check the customer's outstanding balance, and then you can process the order. SAP CRM's integration with other applications is easier."
"SAP CRM has a good performance."
"The product integrates with third-party tools easily."
 

Cons

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"I would like to see improvements with Bitrix24's marketing automation."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"It would be great if colleagues could get alerts via email when they are assigned something."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The solution's open channel and contact center could be improved."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"There are some bugs in the mobile system."
"SAP CRM could improve by being easier to use and customer-friendly."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"The tool's installation on the cloud takes time, but it should be easier. One transaction takes around one to one and a half hours."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"There could be some specific configurable options on the UI level to improve visibility."
 

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"Licenses are cheap compared to other solutions."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"The solution's pricing is quite average and not expensive."
"We were using the free version which was really limited in terms of functionality."
"The pricing for this program is reasonable."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."
"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."
"We pay for the license yearly."
"The company has seen an increase in revenue."
"There is a license required to use SAP CRM."
"SAP CRM is an expensive product."
"We have to pay a yearly licensing fee for SAP CRM, which is expensive."
"SAP CRM costs approximately a couple of thousand a month."
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Top Industries

By visitors reading reviews
Computer Software Company
22%
Comms Service Provider
13%
Government
8%
Retailer
7%
Computer Software Company
12%
Manufacturing Company
10%
Government
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What do you like most about SAP CRM?
Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.
What needs improvement with SAP CRM?
One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...
 

Comparisons

 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Find out what your peers are saying about Bitrix24 vs. SAP CRM and other solutions. Updated: January 2025.
838,533 professionals have used our research since 2012.