Bitrix24 Reviews

We use the solution in our company for patch management and workflows. We are also planning to use it for managing PIM applications.

The workflows provided by the solution are one of its most valuable features.

While many companies use Bitrix24 for its CRM functionality, in our company, we use the solution primarily for workflows in applications, making it a database platform for us. In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement. Hence, we are looking for other products to help us scale up the use of workflows, which is very important for us in our organization since the people in the company are not very proficient with such solutions.

I have been using Bitrix24 for two years. Also, I am using the Bitrix24 On-premise Edition meant for enterprise users. I am a user of the solution.

It is a stable solution, and it is continuously being developed. So, Bitrix24 comes up with updates regularly.

It is a very scalable solution. We have around 200 people in our company working on the solution. We have one main admin person and two or three admins in the supporting role to take care of the solution. Our company's plans to increase the solution's usage depend on its workflow functionality. Therefore, we are in the process of incorporating more digitized workflows. However, upon evaluating the UI performance, we have found it to be not so great. But, now we need to evaluate if there is anything more we need to discover.

There are always issues with bugs in the solution, so whenever we encounter a bug, we try to find out how the bug got developed in the solution. Also, if there is anything in the documentation that is unclear, we need help figuring out the documentation part. I rate the technical support team a nine out of ten.

Positive

Since we have a SI working for us, that person was responsible for the initial setup process.

In our company, we secured the reseller's help while trying to implement the solution. So, the reseller, First Mind Software Solution, has also helped us in the maintenance, setup phase, and upgrading process. The implementation process was done very fast. It was in two days.

The return on investment for the solution was very good despite not reaching the expected one-thousand users online. The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows. The product helped our company save time, money, and labor. Our processes were streamlined, and we could continue working with the help of the solution. The real challenge is when the process gets too big and becomes less easy to manage.

Price-wise, it is a very cheap solution. My company had paid once for the licensing cost of the solution, which was also available online, and we paid about 25,000 USD. After that, we only had to pay 25% of the initial plan yearly, including the support and maintenance for the solution.

Camunda and Pega's Vision are some of the solutions we are considering over Bitrix24 since, feature-wise, we considered their UI. However, we have to check and consider many more things like their knowledge transfer, knowledge base, and how they present instructions to their users. We also have to look at their data security, and they'll look at the other features. Most importantly, we need to check if they offer local support.

I totally recommend the product to those planning to use it. They should probably try the subscription version before opting for the final product. It is always better to choose the on-premise version of the solution. Since it is not scalable and hard to manage workflows, I rate the overall product a nine out of ten.

We use Bitrix24 for project management and CRM.

Bitrix24 is a user-friendly solution that is easy to use.

The solution’s performance could be made faster.

I have been using Bitrix24 for two to three years.

I rate Bitrix24 ten out of ten for stability.

Around 30 users use the solution in our organization.

I rate the solution an eight out of ten for scalability.

Bitrix24 has quite an unusual way of support because it distributes and offers support through its partners. The first partner we talked to wasn't really helpful, and the one we have now is great.

Understanding the solution's setup took a while, but it's quite simple when you use it.

On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten.

Bitrix24 has helped enhance our team collaboration and optimize our project management. Bitrix24 is deployed on the cloud in our organization. I would recommend Bitrix24 to other users.

The solution's UI is user-friendly and easy to use. The solution's user interface can be organized according to the person's preference. While one department can have CRM as a main view, the second can have tasks, calendar, or other options. The solution’s mobile application is also easy to use.

Overall, I rate Bitrix24 an eight out of ten.

Bitrix24 is deployed enterprise wide in our organization. Everyone has to use it whether they are working from home or on site. It's the primary mechanism for clocking in and out, and it is deployed on the cloud.

Bitrix24's workflow is better than that of others. The user interface is also good.

It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24.

There are problems with assigning overtime for payroll purposes as well.

I've been working with this solution for two and a half years.

Bitrix24 has its own good framework and is very stable. It is a lot better than other solutions out there in terms of stability, and I would rate it at nine out of ten for stability.

We have conducted a test deployment for an organization with more than 3000 people, and it looks like the scalability is sufficient from a user perspective.

From a technical point of view, scaling to larger entities might be a challenge if documentation is needed in Arabic. Though the documentation is present in many languages, it is not in Arabic.

I would rate the scalability at seven out of ten from a technical point of view and at eight from a user-adaptability standpoint.

We have 300 users in our company and hope to increase usage in the future.

Technical support staff are wonderful, and I would give them a nine out of ten. The community is very strong, and you get answers quickly.

Positive

I did not perform the initial deployment, but it should not be too difficult. Because our team was not trained, the deployment took longer than a week.

I've previously worked with Asana, and it has better team control than Bitrix24. The messaging interface is a little better, and you have better visibility into who is doing what. Bitrix24 is more of a need-to-know-basis environment.

If you are considering Bitrix24, my recommendation would be to have someone who understands Bitrix and is able to customize the solution to your needs. Overall, I would give Bitrix24 an eight out of ten.

We use the solution mostly for tracking and also use a few of the extras as well. We track complete projects with this.

The solution works with other solutions if you need even more features. For example, Eclipse and wireframe tools that you can use for integration purposes. Definitely, there's a roadmap and project planning, as well as workflow charts that I can add and implement. Integration capabilities are great. 

The product is user-friendly.

It's a simple initial setup.

From a product tracking point of view, there could be improvements. If you compare Jira and Bitrix, definitely you just organize your product in a very similar manner. However, if you're talking about a specific product, the tracking tools need work on this solution. 

I just want to have a single dashboard. That would be ideal.

They should implement some wireframe tools and road mapping right in the product.

It would be great if colleagues could get alerts via email when they are assigned something. 

I've been using the solution for three years. 

The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. It's very reliable. 

The product can scale. Sometimes I need more than ten to 15 of my teammates. It depends on the project requirements. However, you can scale as needed.

We have yet to use the technical support. I can't speak to how helpful or responsive they would be.

We are using both Bitrix and as well as Jira. Both the tools are used right now with my team and then myself using them, especially for tracking and all kinds of extras.

The initial setup is very simple and very straightforward. 

I'm not sure how long the deployment takes. It depends on the project and the timeline. 

I have a licensed version of the solution. We are not using a free trial.

I'm not sure of the exact pricing. Our account team handles those details. 

We are a partner.

I'm not sure which version of the solution we're using. 

It's a better way to track our project, so that's why we are using it. Before using Bitrix, we were facing lots of problems. Now we have a complete visualizer product for projects.

I'd rate the solution nine out of ten.

Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible. 

 I would like to see improvements with Bitrix24's marketing automation.

We have been using Bitrix24 for the past three years.

Bitrix24 is stable. 

Bitrix24 is scalable. We have about 17 users in our company.

Bitrix24 support is good enough. 

We used a different solution in the past, but we switched Bitrix24 because it has more features and a better user experience. 

Setting up Bitrix24 is fairly straightforward. Once you purchase the solution and activate your account, you just run it, and it's ready to go. It's intuitive, and you don't need much technical expertise so long as you have a proper understanding of CRM.

You can get a monthly or a yearly license.

I rate Bitrix24 seven out of 10.

We were using Bitrix24 to monitor how workers do their jobs. We collected information daily on what cases we worked on. When customers open tickets to us, I just enter the information. I don't know because HR collected information using the system and didn't share any information with us. They just told us if a certain person worked or not.

It's a very easy-to-use product. Because of that, it's very useful for the end user. I can access the solution on my phone or the website and give the information. I can easily use the plugins and other features daily. During the pandemic, we especially used this product while working at home because the company wanted to enter the information regarding check-ins during the worker's shift until checkout.

I would like it if the solution gave more information about how it can be used so that teams other than the HR teams using Bitrix can know how to use it.

Moreover, the stability could be improved.

I've used the solution for three years.

I rate Bitrix24's stability a seven out of ten. We had a couple of problems with the solution. Our internal team has problems with the database, and the solution crashes sometimes.

If used correctly, Bitrix24 is a stable product. A hundred users use the solution.

I rate Bitrix24 a seven out of ten. We often encountered issues, but I don't know if this was from late configuration problems or issues with the product itself. It caused problems for the end user.

Bitrix24 is a very useful product, but users must see their needs. However, I can recommend the solution.

We used it for finance project management, time sheets, and human resource management.

The user community was not satisfied with Bitrix24. We didn't have the ability to customize.

We used this solution for about four years. It was deployed on cloud and hosted by Bitrix.

It was very stable and we didn't ever have a problem with it going down.

It was on cloud so it was scalable. We had 12 users.

The technical support was intuitive and had good documentation. I rate the technical support an eight out of ten.

The initial setup was all configuration and there was no customization on it.

Pricing was free because we were one of the first customers on Bitrix24.

I rate this solution a nine out of ten and I would recommend it to others.

We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM.

This solution has improved how we handle sales and task management.

This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live. 

In future, I would like reporting to more simple and flexible.

We have been using this solution for ten years. 

We have experienced problems with stability but they are quickly solved with technical support

I would rate the customer service and support a three out of five. 

Neutral

The initial setup is straightforward.

Licenses are cheap compared to other solutions.

Before Bitrix, we tried to use Dynamics CRM by Microsoft but it was too complex. 

I would rate this solution a seven out of ten.