Bitrix24 Reviews

I use Bitrix24 in my company for project management, communication within our internal teams, and a bit of CRM and file storage.

The solution's most valuable feature is its project management functionality. Bitrix24's task managers are good. There are some flat payments to be made towards the solution's costs, unlike the charges levied per user by Bitrix24's competitors. Bitrix24 has everything you need, and it is not like Zoho, where you get to start for free initially, but when you wish to adopt and deploy the solution in your environment, it gets expensive. Bitrix24's marketing strategies are not up to the mark, and because of this, it is not a very popular tool in the market. In general, Bitrix24 is a good tool.

We use Bitrix24 to register new deals or leads. For example, if we have a new lead and don't yet know if the client will ask us for a proposal, we will use Bitrix24 to track the deal. We put all of the information regarding the deal into Bitrix24, including everything we need for our presales. We also do client proposals and invoices through Bitrix24. 

Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us. It also gave us a better overview of ongoing deals and put all of our deal-related information in one place. 

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations.

The CRM enables us to manage our job efficiently, offering functionalities such as quoting directly from the system. However, we do not frequently interact directly with customers through the CRM.

Bitrix24 is very useful for running projects. Once your company gets new clients, you can use it to link to the project, create a new project, follow up on the project, and set deadlines. You can also adapt with the local departments to assign roles, such as who is watching, who is leading, who is creating other tasks for their colleagues, etc.

It can be used for sharing the number of jobs for one project, procurement, and creating presentations and offers for the company. You can see the payment status, the amount, and whether it has been paid or not. We can monitor different projects because I have 17 projects running and cannot keep track of every single project. I have a service department that needs to work with China, the USA, Europe, Poland, and Turkey. When we have a new request come in , it's impossible to keep everything in mind and not forget without this online system.

The data interpretation feature in Bitrix24 is good. You can see how data is organized, and you can build it to your needs. With Excel, you can use formulas to create some patterns, which is time-consuming. But with Bitrix24, all you need is to put in the data, and the whole system is already organized in an orderly manner. You can also adapt it to your company's needs and make it a standard for all departments, ensuring everyone is organized. That’s because when you work in Excel, people use different tools to create whatever they want, and you can spend days organizing the data.

We use Bitrix24 to store contacts, leads, and opportunities. We use it from the early stages until a deal is won or lost. It includes many automations, especially email automations.

It allows us to do our job well, providing clear and organized data. The ability to make quotes directly from the system saves us from investing in other systems for quoting.

We use the solution in our company for patch management and workflows. We are also planning to use it for managing PIM applications.

The workflows provided by the solution are one of its most valuable features.

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking. We want to use the solution for team collaboration and video conferencing-related issues.

Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.

SME customers usually use Bitrix24 for wireless services.

Collaboration and CRM are the most valuable features of Bitrix24.