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Bitrix24 Reviews

Vendor: Bitrix24
3.7 out of 5

What is Bitrix24?

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Helped 841,152 peers since 2012

Featured Bitrix24 reviews

Bitrix24 mindshare

As of March 2025, the mindshare of Bitrix24 in the CRM category stands at 2.0%, down from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM

PeerAnalyst reports based on Bitrix24 reviews

TypeTitleDate
CategoryCRMMar 8, 2025Download
ProductReviews, tips, and advice from real usersMar 8, 2025Download
ComparisonBitrix24 vs Salesforce Sales CloudMar 8, 2025Download
ComparisonBitrix24 vs Microsoft Dynamics CRMMar 8, 2025Download
ComparisonBitrix24 vs monday.comMar 8, 2025Download
Suggested products
TitleRatingMindshareRecommending
monday.com4.74.3%98%225 interviewsAdd to research
Microsoft Dynamics CRM3.911.9%92%76 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
23%
Comms Service Provider
14%
Government
8%
Retailer
6%
Construction Company
5%
Financial Services Firm
5%
Insurance Company
4%
Educational Organization
4%
University
4%
Manufacturing Company
3%
Hospitality Company
3%
Non Profit
2%
Media Company
2%
Real Estate/Law Firm
2%
Recreational Facilities/Services Company
2%
Healthcare Company
2%
Mining And Metals Company
1%
Non Tech Company
1%
Performing Arts
1%
Pharma/Biotech Company
1%
Program Development Consultancy
1%
Aerospace/Defense Firm
1%
Consumer Goods Company
1%
Sports Company
1%
Computer Retailer
1%
Wholesaler/Distributor
1%
Individual & Family Service
1%
Legal Firm
1%
Logistics Company
1%
Engineering Company
1%
 

Bitrix24 reviews

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Abasiakama Bassey - PeerSpot user
Founder at Elxae Hub
Verified user of Bitrix24
Sep 18, 2023
A project management tool that offers great scalability and stability

Pros

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution. "

Cons

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
Gabrielle Ugan - PeerSpot user
Commercial Director at a tech services company with 51-200 employees
Verified user of Bitrix24
Sep 5, 2022
Highly customizable tool, but is very complex

Pros

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

Cons

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
Find out what your peers are saying about Bitrix24. Updated March 2025
841,152 professionals have used our research since 2012.
Miguel Molano - PeerSpot user
Sales Manager at Soutec
Verified user of Bitrix24
Nov 8, 2024
Efficient contact management with enhanced automation and good reliability

Pros

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

Cons

"There is a need for better integration with ERP solutions. "
Dmitry Kondratyev - PeerSpot user
Project manager at New Nets Integration
Verified user of Bitrix24
Apr 16, 2023
Data Interpretation Features Simplify Data Organization And Standardization

Pros

"The data interpretation feature in Bitrix24 is good."

Cons

"Bitrix24’s interface needs to be improved."
Miguel Molano - PeerSpot user
Sales Manager at Soutec
Verified user of Bitrix24
Oct 29, 2024
Data organization enhanced with seamless automation and pipeline management

Pros

"The data entry functionality is excellent, and the pipeline views and filters are highly useful. "

Cons

"We need full ERP integration to take all our processes in one platform."
LK
Vice General Director at Mekong Petrochemical JSC
Verified user of Bitrix24
Apr 12, 2023
A highly efficient and scalable solution useful for patch management

Pros

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows. "

Cons

" In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
SS
Program Manager at SmtsTech
Verified user of Bitrix24
Feb 6, 2024
A project management solution that can be used for team collaborations, but new users may find it a little complex to use

Pros

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

Cons

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
Barsbaatar Ganbold - PeerSpot user
VP at Magnum
Verified user of Bitrix24
Jul 7, 2023
A stable solution that has good collaboration and CRM features

Pros

"Collaboration and CRM are the most valuable features of Bitrix24."

Cons

"The solution's open channel and contact center could be improved."