Bitrix24 vs Siebel CRM comparison

Bitrix24 and Oracle are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while Oracle is ranked #7 with an average rating of 8.2. Bitrix24 holds a 2.0% mindshare in CRM, compared to Oracle’s 6.6% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

801 Views
630 Comparison Views

90% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,644 Views
2,115 Comparison Views

87% willing to recommend

Bitrix24

Siebel CRM

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Bitrix24 are two competing products in the CRM category. Bitrix24 seems to have the upper hand in terms of flexibility and integration, while Siebel CRM is preferred for its robust enterprise capabilities.

Features: Siebel CRM is known for its extensive customization options, scalability, and the ability to model complex products. It is ideal for complex business needs. Bitrix24 offers a comprehensive suite of collaborative features, including task management and communication tools, making it versatile for different business sizes.

Room for Improvement: Siebel CRM could improve in offering quicker deployment options and reducing setup complexity. Enhancing user accessibility and simplifying its integration options would be beneficial. Bitrix24 could refine its marketing strategies, improve data management capabilities, and streamline its user interface for better user satisfaction.

Ease of Deployment and Customer Service: Siebel CRM involves a comprehensive deployment process due to its complexity, often requiring specialized support for effective implementation. Bitrix24 has a streamlined deployment process, known for its cloud-based nature and accessibility in customer service with comprehensive support resources available.

Pricing and ROI: Siebel CRM has a higher initial setup cost due to its extensive configuration, yet it offers significant ROI for large-scale implementations. Bitrix24 presents a cost-effective solution with lower entry costs, appealing to small and medium-sized businesses with its competitive pricing structure.

To learn more, read our detailed Bitrix24 vs. Siebel CRM Report (Updated: March 2025).

Buyer's Guide

Bitrix24 vs. Siebel CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

Siebel CRM

Ranking in CRM

7th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, down from 2.2% compared to the previous year. The mindshare of Siebel CRM is 6.6%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"It's a very easy-to-use product."

"Bitrix24 is a user-friendly solution that is easy to use."

"The product is user-friendly."

"Collaboration and CRM are the most valuable features of Bitrix24."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

More Bitrix24 pros

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"The flexibility is very good."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Siebel CRM has a strong database model, workflow and integration tools."

More Siebel CRM pros

Cons

"It would be great if colleagues could get alerts via email when they are assigned something."

"The solution’s performance could be made faster."

"We didn't have the ability to customize the solution."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"I would like to see improvements with Bitrix24's marketing automation."

"The client interface is not very user-friendly."

"There is a need for better integration with ERP solutions."

More Bitrix24 cons

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The solution itself is very heavy."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"It is difficult to set up."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The tool took a lot of time to deploy."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

More Siebel CRM cons

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The product's pricing is okay for me. It is not expensive."

"The solution's pricing is quite average and not expensive."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Price-wise, it is a very cheap solution."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"We were using the free version which was really limited in terms of functionality."

More Bitrix24 pricing and cost advice

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

23%

Comms Service Provider

13%

Government

Retailer

Computer Software Company

16%

Government

14%

Financial Services Firm

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Odoo vs Bitrix24

Compared 27% of the time

ClickUp vs Bitrix24

Compared 16% of the time

ELMA 365 vs Bitrix24

Compared 13% of the time

Zoho CRM vs Bitrix24

Compared 11% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 10% of the time

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Microsoft Dynamics CRM vs Siebel CRM

Compared 27% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 16% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Pega CRM vs Siebel CRM

Compared 7% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Bitrix24

March 2025

Download Bitrix24 product report

Buyer's Guide

Siebel CRM

March 2025

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Bitrix24 vs. Siebel CRM

March 2025

Free Report: Bitrix24 vs. Siebel CRM

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