We use Bitrix24 for CRM and collaboration. It's a good fit for our purposes. We have about 50 employees using it at our company. We plan to extend it to our clients and partners, so we'll increase our user base to around 1,000.
It's easier for our salespeople to use than most other products
Pros and Cons
- "The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
- "There are some bugs in the mobile system."
What is our primary use case?
What is most valuable?
The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now.
What needs improvement?
There are some bugs in the mobile system.
For how long have I used the solution?
I have been using Bitrix24 for about three months.
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Bitrix24
February 2025
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How was the initial setup?
The user experience is simple, but it's challenging from an engineering perspective.
What's my experience with pricing, setup cost, and licensing?
I rate Bitrix24 10 out of 10 for pricing.
Which other solutions did I evaluate?
Most of the vendors that sell CRM systems are not as seamless as Bitrix25. It's easier for the salespeople to use, making it more effective for us.
What other advice do I have?
I rate Bitrix24 eight out of 10 overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Manager at CDS
A stable solution that is developed with innovative technology
Pros and Cons
- "I am impressed with the solution's ability to customize workflows."
- "Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
What is our primary use case?
We use the solution as a CRM, appointments and virtual answer system.
How has it helped my organization?
The tool is not difficult to learn.
What is most valuable?
I am impressed with the solution's ability to customize workflows.
What needs improvement?
Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install.
For how long have I used the solution?
I have been using the product for ten months.
What do I think about the stability of the solution?
The product is 99 percent stable.
How are customer service and support?
The product relies on partners to provide support. The support responds within a reasonable time.
Which solution did I use previously and why did I switch?
We chose the solution since it is the software that is developed with innovative technology.
How was the initial setup?
The solution's setup is not complex. During the initial stages, we had three people for the installation but we later added two more people for the deployment.
What about the implementation team?
An external company helped us with the tool's installation.
What's my experience with pricing, setup cost, and licensing?
The product's pricing is okay for me. It is not expensive.
What other advice do I have?
I would rate the product an eight out of ten. You need to find a partner who has the most knowledge about the solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Bitrix24
February 2025
Learn what your peers think about Bitrix24. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
Business Development Manager at a computer software company with 51-200 employees
There are constant lags, it is extremely difficult to use, and the installation is complicated
Pros and Cons
- "Offers, a free version."
- "In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
What is our primary use case?
We use Bitrix24 to track sales activities in the same way that we used HubSpot.
What is most valuable?
Offers, a free version.
What needs improvement?
In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages. Everything is just so unfriendly to the user.
For how long have I used the solution?
I have been working with Bitrix24 for four months.
What do I think about the stability of the solution?
Bitrix24 is not stable at all, it is always lagging.
What do I think about the scalability of the solution?
We didn't need to scale this solution because we only had two people using it. I have not yet experienced Bitrix24's scalability.
Which solution did I use previously and why did I switch?
We use Slack.
How was the initial setup?
The initial setup is complex. I would rate it a two out of five.
What's my experience with pricing, setup cost, and licensing?
We were using the free version which was really limited in terms of functionality.
Which other solutions did I evaluate?
I was evaluating CRMs such as SalesForce.
What other advice do I have?
I would rate Bitrix24 a two out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Integration Engineer at a computer software company with 1-10 employees
It provides all of the features we want but the client interface is not very user-friendly
Pros and Cons
- "It is easy to use and very stable."
- "The client interface is not very user-friendly."
What is most valuable?
What I like about this solution, is that it is easy to use and very stable. It's moderately customizable and we get all the features we want.
What needs improvement?
The web interface is good but the client interface is not very user-friendly and needs to improve. For instance, I can see everything, but the information I try to transfer to the client, and information from the client back to me is not particularly great. It lacks some functions.
For how long have I used the solution?
I have been using Bitrise for a year and a half. We use it on cloud.
How are customer service and technical support?
We've had no issues with technical support yet.
What's my experience with pricing, setup cost, and licensing?
The pricing for this program is reasonable.
Which other solutions did I evaluate?
We looked at Vera Solutions and OTRS, but our influencer chose Bitrise.
What other advice do I have?
On a scale from one to ten, Bitrise gets a seven, because I've heard some of my colleagues complain about the program's functionality from time to time.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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