Bitrix24 vs Microsoft Teams comparison

Bitrix24 and Microsoft are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #5 with an average rating of 8.0, while Microsoft is ranked #1 with an average rating of 8.4. Bitrix24 holds a 2.1% mindshare in ESS, compared to Microsoft’s 11.8% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 95% of Microsoft users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

121 Views
102 Comparison Views

90% willing to recommend

Microsoft Teams

Read 163 Microsoft Teams reviews

3,074 Views
1,184 Comparison Views

95% willing to recommend

Bitrix24

Microsoft Teams

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Executive SummaryUpdated on Jan 23, 2025

Microsoft Teams and Bitrix24 are contenders in the communication and collaboration software space. Microsoft Teams appears to have an advantage with its strong Microsoft ecosystem integration, while Bitrix24 is notable for its CRM capabilities and flexibility.

Features: Microsoft Teams offers robust audio and visual communication features, seamless integration with Microsoft products, and a reliable Teams Planner for project management and task tracking. Bitrix24 shines with its strong CRM capabilities, ability to customize workflows, and integration with third-party tools.

Room for Improvement: Microsoft Teams could improve file-sharing functionalities, better integrate with tools like SharePoint, and enhance its mobile application and calling features. Bitrix24 should focus on simplifying its user interface to reduce complexity, improve integration with accounting tools, and provide live support services.

Ease of Deployment and Customer Service: Microsoft Teams supports diverse deployment options such as public, private, hybrid cloud, and on-premises. Customer service experiences vary among users, often relying on internal teams. Bitrix24 mainly offers public cloud deployment and support largely overseen by internal or external administrators, with less frequent direct support interactions.

Pricing and ROI: Microsoft Teams is seen as affordable with its integration into Office 365, although it's pricier than some alternatives, users value the substantial ROI from enhanced collaboration. Bitrix24 provides cost-effective pricing options from free to paid plans, suitable for smaller budgets, with users valuing its cost-efficiency, despite noticing cost increments over time.

To learn more, read our detailed Bitrix24 vs. Microsoft Teams Report (Updated: January 2025).

Buyer's Guide

Bitrix24 vs. Microsoft Teams

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

5th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (11th), Project Management Software (13th)

Microsoft Teams

Ranking in Enterprise Social Software

1st

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

163

Ranking in other categories

Virtual Meetings (4th)

Mindshare comparison

As of February 2025, in the Enterprise Social Software category, the mindshare of Bitrix24 is 2.1%, up from 1.1% compared to the previous year. The mindshare of Microsoft Teams is 11.8%, down from 19.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Santhosh Varghese

Director - Cloud Security at Mastercard

Whiteboard and content sharing features are good

I would rate Teams's stability as a nine out of ten. However, some recent updates have made it less stable. I find it a little bit choppy. Sometimes, I find the network quality is not very good with low bandwidth. So, sometimes, when you have low bandwidth the quality becomes very poor. So, you have to optimize your usage.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"I am impressed with the solution's ability to customize workflows."

"It's a very easy-to-use product."

"Bitrix24 is a user-friendly solution that is easy to use."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The data interpretation feature in Bitrix24 is good."

More Bitrix24 pros

"The planner and the breakout rooms are good and helpful features in Microsoft Teams."

"The mobile app really enabled us to connect meetings on the go from anywhere."

"All the functions I needed were supported very well, making the product very effective."

"It allows us to invite members to attend the meeting efficiently."

"Screen sharing and chat retention are the most valuable features of Microsoft Teams."

"The most valuable feature is the ability to have remote meetings with customers and colleagues."

"I find several features of Microsoft Teams valuable. First, the group chat feature is great for team collaboration and sharing updates. Second, scheduling meetings is very easy, whether through Outlook or directly in the tool. Another useful feature is the notifications for meeting start times, which ensure you don't miss any meetings even if you're working on something else. Additionally, Microsoft Teams creates a chat where you can take and share notes during meetings, which I find helpful."

"The conversation capabilities and document management are the solution's most valuable features."

More Microsoft Teams pros

Cons

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"We didn't have the ability to customize the solution."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"There is a need for better integration with ERP solutions."

"The solution’s performance could be made faster."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

More Bitrix24 cons

"The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."

"The solution's user interface could be improved because it initially looked complex."

"The desktop and mobile apps are quite different."

"The way we test the audio devices must be improved."

"Its stability could be better."

"The solution's customer support should be faster and more responsive."

"The solution’s stability could be improved."

"It is challenging to navigate the setting for the screen-sharing feature."

More Microsoft Teams cons

Pricing and Cost Advice

"Licenses are cheap compared to other solutions."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"We were using the free version which was really limited in terms of functionality."

"Price-wise, it is a very cheap solution."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The cost is $2,500, which will be spread out over 18 to 24 months."

More Bitrix24 pricing and cost advice

"The solution's pricing is average."

"The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly."

"We need to pay for Microsoft Teams' licenses on a yearly basis."

"It is the standard license which is part of many Office packets."

"My understanding is that there are licensing fees, but I'm not sure how much they might be."

"Microsoft Teams comes with a yearly subscription, which is not very expensive."

"The tool is cheaper than Google Meet. I rate it a three out of four."

"We are satisfied with the price of this solution."

More Microsoft Teams pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

13%

Government

Retailer

Educational Organization

73%

Financial Services Firm

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Microsoft Teams?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party comp...

See all answers

What needs improvement with Microsoft Teams?

Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.

See all answers

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Product Reports

Buyer's Guide

Bitrix24

February 2025

Download Bitrix24 product report

Buyer's Guide

Microsoft Teams

February 2025

Download Microsoft Teams product report

Also Known As

No data available

MS Teams

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Honeywll, AIRFRANCE, AccuWeather, Lilly

Buyer's Guide

Bitrix24 vs. Microsoft Teams

January 2025

Free Report: Bitrix24 vs. Microsoft Teams

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