One area that requires improvement would be the integration with existing systems, such as legacy systems and other project management software, where having the capability to import previously run projects into ClickUp would be beneficial. I believe there is a process around that, but it needs improvement, which is the only area I would point out.
There are things that we run into almost on a weekly basis that we share with ClickUp, such as feature requests. One thing would be that there's no direct way to share cards in dashboards with an executive if I need to, so the only way to link a certain card is to send the link to the entire dashboard. These are improvement points that we come across and then promptly share with ClickUp.
More automation features must be added. We cannot delete tasks automatically. If a task is attached to multiple lists, it's a struggle to remove it from one list and keep it in another. The solution does not have a hierarchical folder structure. We cannot create folders inside folders. It is limiting.
ClickUp could improve its marketing to be more visible. It has potential for both smaller businesses and even larger enterprises. In future releases, ClickUp could improve its documentation section, the part that's meant to compete with Confluence. It's a relatively new feature, so there's room for growth. The task tracking is excellent in Jira, but the 'Docs' section needs some refinement in ClickUp.
ClickUp could improve by streamlining its functions and organizing them better for easier access. Some features seem unnecessary or cluttered, and it could benefit from categorizing functions more clearly. For example, having a separate section for support-related features could enhance user experience. Additionally, an extension allowing developers to connect ClickUp with Git repositories would greatly enhance workflow efficiency. This integration would enable easier access to modules directly from Git, streamlining development processes and enhancing collaboration within teams.
Project Management at a tech services company with 1-10 employees
Real User
Top 10
Jan 15, 2024
We can't integrate many tools with ClickUp. We have more than 3000 integrations available in Jira. Other products provide features like to-do, pending, and progress lists. Such features are not available in ClickUp. The tool is not user-friendly. It is complicated to use.
ClickUp doesn't have a roadmap vision and a proper way of planning. In Jira Align, you can see the roadmap and epic differently and then go down to the task, which is impossible in ClickUp. ClickUp doesn't show the epic, user story, and task. Tagging is there in ClickUp, but the representation of epic, the roadmap that everybody wants to see, the management wants to see, and the product they want to see is not there.
Project Manager at a comms service provider with 11-50 employees
Real User
Aug 2, 2023
The product is not user-friendly. When I duplicate sheets and change the name to another project, it is replicated in the old sheet. It could be improved. They should add a page to capture the RACI matrix. It will be user-friendly for changing dates and replicating tasks and sub-tasks.
I would like to be able to assign tasks to users who don't necessarily have access to it. It's not that I need them to be notified or anything; it's just better for me to be able to say that I'm not responsible for a certain item. I would also like to see roles and permissions built out a bit more. For example, if I have a folder with different views or tabs at the top, I would like to be able to specify that specific invited users, like guest users, can only see tasks where a certain criterion is selected. I'd like to be able to narrow that down. Right now, I can only give them access to the entire folder or list, and I can't filter out tasks. In additional features, I would love to see ClickUp integrated with more tools, possibly like Microsoft Loop, which they're coming out with. That would be very interesting to me. I would also really, really love the integration with QuickFit.
The email portion, specifically the email automation, where you can add attachments, has room for improvement. It should be more robust, and comments should be integrated automatically when you send an email. Also, the URL when you send an email to a task is extremely long. There is another thing I am not happy about. They have one fine print where they say that you can't have a case license if you're the owner and you have a Gmail account with a dot, like Gmail.com. ClickUp has a restriction that disallows the usage of Gmail accounts with a dot in the email address. The license is only applicable if it's not a dot at Gmail.com. So it has to be Gmail.com to continue. It should not be Gmail. If you're at Gmail.com, you need to be a full member, but it's not from a business perspective. It doesn't make sense. If you're now, as soon as I say, our side organization can be a guest inside the organization at Gmail.com, and it should be that. So that is very limited. Because the thing is, we will not buy 500 licenses to add 500 people. We will not do it. But now, at the same time, that's not one of our group of companies. So one of our other companies is the one that I'm migrating my thing to, but we, as us, from the head office, actually might not go with the application due to the technicalities. We had one idea to transfer ownership to a Gmail account and use our company model again, but this may not comply with management's standards. There is room for improvement. From a business perspective, having certain features makes it difficult to price the price higher than other applications.
From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.
ClickUp could improve by being customised to the development industry. We would like to have bug trackers and an agile approach built into the solution. This type of industry specific approach would be great.
Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+...
One area that requires improvement would be the integration with existing systems, such as legacy systems and other project management software, where having the capability to import previously run projects into ClickUp would be beneficial. I believe there is a process around that, but it needs improvement, which is the only area I would point out.
There are things that we run into almost on a weekly basis that we share with ClickUp, such as feature requests. One thing would be that there's no direct way to share cards in dashboards with an executive if I need to, so the only way to link a certain card is to send the link to the entire dashboard. These are improvement points that we come across and then promptly share with ClickUp.
They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.
More automation features must be added. We cannot delete tasks automatically. If a task is attached to multiple lists, it's a struggle to remove it from one list and keep it in another. The solution does not have a hierarchical folder structure. We cannot create folders inside folders. It is limiting.
ClickUp could improve its marketing to be more visible. It has potential for both smaller businesses and even larger enterprises. In future releases, ClickUp could improve its documentation section, the part that's meant to compete with Confluence. It's a relatively new feature, so there's room for growth. The task tracking is excellent in Jira, but the 'Docs' section needs some refinement in ClickUp.
ClickUp could improve by streamlining its functions and organizing them better for easier access. Some features seem unnecessary or cluttered, and it could benefit from categorizing functions more clearly. For example, having a separate section for support-related features could enhance user experience. Additionally, an extension allowing developers to connect ClickUp with Git repositories would greatly enhance workflow efficiency. This integration would enable easier access to modules directly from Git, streamlining development processes and enhancing collaboration within teams.
We can't integrate many tools with ClickUp. We have more than 3000 integrations available in Jira. Other products provide features like to-do, pending, and progress lists. Such features are not available in ClickUp. The tool is not user-friendly. It is complicated to use.
ClickUp doesn't have a roadmap vision and a proper way of planning. In Jira Align, you can see the roadmap and epic differently and then go down to the task, which is impossible in ClickUp. ClickUp doesn't show the epic, user story, and task. Tagging is there in ClickUp, but the representation of epic, the roadmap that everybody wants to see, the management wants to see, and the product they want to see is not there.
ClickUp's interface needs improvement. Additionally, there could be a tutorial video for beginners to understand the process.
The product is not user-friendly. When I duplicate sheets and change the name to another project, it is replicated in the old sheet. It could be improved. They should add a page to capture the RACI matrix. It will be user-friendly for changing dates and replicating tasks and sub-tasks.
I would like to be able to assign tasks to users who don't necessarily have access to it. It's not that I need them to be notified or anything; it's just better for me to be able to say that I'm not responsible for a certain item. I would also like to see roles and permissions built out a bit more. For example, if I have a folder with different views or tabs at the top, I would like to be able to specify that specific invited users, like guest users, can only see tasks where a certain criterion is selected. I'd like to be able to narrow that down. Right now, I can only give them access to the entire folder or list, and I can't filter out tasks. In additional features, I would love to see ClickUp integrated with more tools, possibly like Microsoft Loop, which they're coming out with. That would be very interesting to me. I would also really, really love the integration with QuickFit.
The email portion, specifically the email automation, where you can add attachments, has room for improvement. It should be more robust, and comments should be integrated automatically when you send an email. Also, the URL when you send an email to a task is extremely long. There is another thing I am not happy about. They have one fine print where they say that you can't have a case license if you're the owner and you have a Gmail account with a dot, like Gmail.com. ClickUp has a restriction that disallows the usage of Gmail accounts with a dot in the email address. The license is only applicable if it's not a dot at Gmail.com. So it has to be Gmail.com to continue. It should not be Gmail. If you're at Gmail.com, you need to be a full member, but it's not from a business perspective. It doesn't make sense. If you're now, as soon as I say, our side organization can be a guest inside the organization at Gmail.com, and it should be that. So that is very limited. Because the thing is, we will not buy 500 licenses to add 500 people. We will not do it. But now, at the same time, that's not one of our group of companies. So one of our other companies is the one that I'm migrating my thing to, but we, as us, from the head office, actually might not go with the application due to the technicalities. We had one idea to transfer ownership to a Gmail account and use our company model again, but this may not comply with management's standards. There is room for improvement. From a business perspective, having certain features makes it difficult to price the price higher than other applications.
From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.
ClickUp could improve by being customised to the development industry. We would like to have bug trackers and an agile approach built into the solution. This type of industry specific approach would be great.
ClickUp can improve the UI for mobile devices. For example, they are lacking some features in the Android version, such as Gantt charts.