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ClickUp vs Jira comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.3
Jira enhances efficiency and productivity, offering quick ROI and integration, though opinions on updates and support are mixed.
 

Customer Service

Sentiment score
6.8
ClickUp's customer support is efficient, with many users preferring self-service through a knowledge base and videos.
Sentiment score
6.7
Atlassian's documentation and forums often suffice, but customer support has mixed reviews on responsiveness and problem-solving effectiveness.
 

Scalability Issues

Sentiment score
7.0
ClickUp scales well for users, though some report limitations in features, occasional bugs, and reliance on other platforms.
Sentiment score
7.3
Jira is scalable with planning, though some face performance issues and integration concerns as demands grow.
 

Stability Issues

Sentiment score
8.6
Users find ClickUp highly stable and reliable, with ratings mostly between nine and ten, comparable to Salesforce.
Sentiment score
7.6
Jira is praised for its stability and performance, with occasional issues mostly related to server setups or customizations.
 

Room For Improvement

ClickUp's mobile UI needs simplification, industry customization, better reporting, integration, automation, intuitive dashboard, and improved documentation.
Jira's complex interface, limited features, and high costs hinder usability, requiring improvements in performance, integration, and customization.
 

Setup Cost

Enterprise users find ClickUp's pricing competitive and customizable, offering value and features like free guest users.
Jira offers flexible, moderately priced licensing with subscription options, but costs can rise with plugins and large deployments.
 

Valuable Features

ClickUp enhances task and project management with intuitive UI, automation, seamless integrations, and comprehensive tools like Gantt charts and diagrams.
Jira provides robust project management, Agile support, and integrations, enhancing team collaboration with customizable workflows and a user-friendly interface.
 

Categories and Ranking

ClickUp
Ranking in Project Management Software
12th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Jira
Ranking in Project Management Software
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
274
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd)
 

Mindshare comparison

As of December 2024, in the Project Management Software category, the mindshare of ClickUp is 1.7%, up from 1.2% compared to the previous year. The mindshare of Jira is 8.8%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

VarchasSubrahmanya - PeerSpot reviewer
A stable solution that offers it users a choice to opt for a streamlined approach to task management
From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.
Saroj Ekka - PeerSpot reviewer
Offers good repository integration, sprint board and easy to set up
There are some features and reports we need that are not there. For example, if I have to find out the capacity of the current sprint by user and compare it with the previous sprint, that visibility isn't there. We can know the capacity and what happened with the whole sprint, but not for an individual person to see where it's falling and how it's tracking. Report and analytics capabilities are important for a product manager. That visibility is important, so we use Jira. Some of the features are there, and I use my own Excels or other data things to compensate for that.
report
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Top Industries

By visitors reading reviews
Healthcare Company
17%
Computer Software Company
15%
University
7%
Government
6%
Educational Organization
51%
Manufacturing Company
8%
Financial Services Firm
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ClickUp?
Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.
What needs improvement with ClickUp?
They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.
Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
 

Comparisons

 

Also Known As

No data available
Jira Software
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Find out what your peers are saying about ClickUp vs. Jira and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.