Microsoft Dynamics CRM vs Pipedrive comparison

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Microsoft Dynamics CRM

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Executive SummaryUpdated on Jan 12, 2025

Microsoft Dynamics CRM and Pipedrive are both competitors in the customer relationship management category. Microsoft Dynamics CRM seems to have the upper hand due to its extensive suite of features and strong integration capabilities, although it may require more initial setup and investment.

Features: Microsoft Dynamics CRM offers extensive customization, easy implementation, and strong integration capabilities with Microsoft platforms. Its suite supports sales, customer service, and marketing functions, known for its robustness and stability. Pipedrive is recognized for simplicity and ease of use, particularly in managing sales processes with features like reporting, insights, and easy customization options.

Room for Improvement: Microsoft Dynamics CRM can benefit from improved user-friendliness and less costly customizations, especially for smaller businesses. Enhancing its integration could also help. Pipedrive requires better integration options, more automation capabilities, and enhanced transparency in sales monitoring, along with improved reporting functionalities.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM offers diverse deployment options, including cloud and on-premises, supported by strong partnerships, although response times could improve. Pipedrive’s cloud focus ensures smoother initial setups, yet its support would benefit from better documentation and quicker responses.

Pricing and ROI: Microsoft Dynamics CRM is viewed as expensive, especially by smaller businesses, but it promises significant ROI. Pipedrive presents a more cost-effective solution, offering competitive pricing suitable for small businesses, aligning ROI with its pricing strategy.

To learn more, read our detailed Microsoft Dynamics CRM vs. Pipedrive Report (Updated: April 2025).

Microsoft Dynamics CRM vs. Pipedrive

April 2025

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Helped 847,646 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Local Government CRM

1st

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Marketing Management (2nd)

Pipedrive

Ranking in CRM

16th

Ranking in Local Government CRM

5th

Ranking in Sales Force Automation

6th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Opportunity Management (5th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 11.5%, down from 14.0% compared to the previous year. The mindshare of Pipedrive is 0.9%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

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Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The support is brilliant. All OEMs are pretty helpful."

"Working with all Microsoft products from one platform is very useful."

"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."

"The most valuable feature of Microsoft Dynamics CRM is its ease of use."

"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."

"Microsoft Dynamics CRM has plenty of valuable features."

"The flexible design is highly usable, and I have seen time-saving benefits from using this solution."

"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."

More Microsoft Dynamics CRM pros

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The most valuable feature is the ability to create timelines and custom fields."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"It's very flexible and we can really fit it into our business model."

"The usability of the solution is its valuable feature."

"It is a stable platform."

More Pipedrive pros

Cons

"There is room for improvement in handling nonlinear sales processes and complex quoting."

"Previously, I used Dynamics, but it did not suit me, so I changed the CRM last year."

"The UI could definitely be improved."

"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."

"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."

"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."

"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."

"It is difficult to qualify opportunity in Microsoft Dynamics CRM."

More Microsoft Dynamics CRM cons

"You must pay more if you need an additional feature."

"Reporting capabilities of the solution could be improved."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"The automation process is challenging."

"The platform could be even more robust."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The product is expensive."

"New features sometimes seem bolted on rather than being smooth."

More Pipedrive cons

Pricing and Cost Advice

"The price of the solution is good but could be cheaper."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

"I rate the solution's pricing as a seven out of ten."

"The solution is expensive."

"The cost could be cheaper. I would rate them 3 out of 5."

"I give the price of the solution an eight out of ten."

More Microsoft Dynamics CRM pricing and cost advice

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"The solution is affordable."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The price of Pipedrive has been reasonable."

"The product is expensive but provides valuable services."

"Pipedrive is relatively more affordable than other solutions."

"We pay $1000 a month for the tool."

"As of now, the pricing and value are quite good."

More Pipedrive pricing and cost advice

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847,646 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Government

11%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

58%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Product Reports

Download Microsoft Dynamics CRM product report

Microsoft Dynamics CRM

March 2025

Download Pipedrive product report

March 2025

Also Known As

Dynamics CRM, MS Dynamics CRM

PipelineDeals

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo