Pipedrive Reviews

We used the product for customer relationship management.

The platform could be even more robust.

We have been using Pipedrive for a year.

It is a stable platform. We had to make too many customizations to achieve stability. However, it only met some of our business requirements.

The product provides good scalability for smaller companies. It needed to be more scalable for us. Thus, we decided to switch to another tool.

We decided to move to ActiveCampaign as it is easy to implement and has good technical support services compared to Pipedrive.

Pipedrive is relatively more affordable than solutions like Salesforce. It is suitable for small companies that only need some of the functionality offered by Salesforce. I rate the pricing a three out of ten.

I rate Pipedrive a five out of ten.

The solution has improved our organization as our CRM system. It's very flexible and we can really fit it into our business model.

We have found the core features to be valuable. There's no specific features, just the software in its whole.

Areas where the solution could improve are with the easiness of integration with other solutions, as well as the reporting capabilities.

I have been using this solution for five years.

The stability of the solution is fairly good.

The scalability of the solution is fairly good. We are a small company of five people, and everybody is using the solution. The CEO, CFO, and three salespeople.

This solution is our core system. As we grow, we will increase usage.

The technical support is very good.

We did use another solution previously, but we switched because the other solution did not fit our requirements.

The initial setup for the solution is very straightforward. It's just a matter of configuring the tool for our purpose. We did not need to code anything or do any integration.

We did the deployment ourselves, and it took one person, one day. It's just configuring our business process in the platform.

I think our licensing costs about 20 Euro per user, per month for the solution.

Prior to choosing this solution, we had a local university team of students looking to find the best solution for us.

For us, the only thing that mattered was how well we can use the solution for our business. How we could match it with our business model and business process and fit that into it. This was perfect.

Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product.

I would rate the solution a nine out of ten. It's a perfect fit for us and it's affordable and it's very good support.

It is a very basic CRM tool, and we basically use it to track deals. 

We are using its basic version. We are not using its Pro version.

We are using it to track deals. It collects all the communication that we have with a customer. When a deal comes in, we either get a phone call or an email from a client or a customer. We enter those into Pipedrive through the admin system on our website. Any communication that we have with the customer regarding a particular deal is basically put into a particular pipe. For a particular deal, you can blank copy a particular email address, and it basically collects all the emails and communication you have with the customer. It is set up in a way that we can just move from column to column as the deal progresses through the sale.

The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are.

It is stable, and it works pretty well.

We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free.

I've only been using it for about a month.

We have not had any bugs or glitches.

It seems like it is easy to scale. We're just using the basic version of it. We're not using the Pro version, so we don't have any of the upgraded features.

We have about 15 people in our company who are using this solution.

I have not used their technical support.

It is very straightforward.

I've never used any of the other tools, so I can't compare it with other tools, but I like it for the way we use it. It seems to fit our needs right now. We may have to move to something bigger and better later on as we get more complex and more sophisticated, but right now, it seems to work fine.

I would rate it an eight out of 10. 

Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process.

The solution has an easy learning curve and can be understood very quickly by everyone. 

Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting.

I have used Pipedrive within the past 12 months.

Pipedrive is a stable solution. However, there is a small refreshing delay in the solution. For example, if one of my colleagues changes something there are delays seeing the information.

Pipedrive is suitable for any size company.

We have approximately 10 people using the solution in my organization.

My colleague handles the communication with support from Pipedrive and he receives answers from the support very quickly.

I have used Salesforce previously for a couple of years and Zoho.

When comparing Salesforce to Pipedrive, they were very large, and modifications and configurations are difficult. They have many feature sets available. 

I did not like Zoho. In Turkey, the support services for Zoho are too expensive and slow while Pipedrive has very good, especially a company of our size.

We have someone who does the implementation and maintenance of Pipedrive.

The price of Pipedrive has been reasonable.

I would recommend Pipedrive to anyone.

I rate Pipedrive an eight out of ten.

Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening. So, the sales team activities are usually based on the Pipedrive functionalities.

The package of the integration can be improved. For example, you must pay more if you need an additional feature. It would be good to have varying license levels available in basic or basic plus or include many more things instead of point product or point feature pricing.

We have been using this solution for five years.

The solution is stable.

The solution is scalable.

We do not have experience with customer service and support.

The initial setup is straightforward.

I don't have this information because Pipedrive was being used in our company before I was hired.

I can't provide specific information on licensing costs. As far as I know, it's an annual subscription, but I'm not aware of the specific costs because my CEO manages this. However, I believe that the minimum fee they have available in their pricing is the one we are using.

I rate the solution a nine out of ten. The solution is good, but the package integration can be improved.