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Pipedrive vs Salesforce Sales Cloud comparison

Pipedrive and Salesforce are both solutions in the CRM category. Pipedrive is ranked #17 with an average rating of 8.1, while Salesforce is ranked #1 with an average rating of 8.2. Pipedrive holds a 0.8% mindshare in CRM, compared to Salesforce’s 11.2% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.
Pipedrive
Read 13 Pipedrive reviews
  • 1,089 Views
  • 299 Comparison Views
78% willing to recommend
Salesforce Sales Cloud
Read 113 Salesforce Sales Cloud reviews
  • 5,272 Views
  • 2,877 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Salesforce Sales Cloud and Pipedrive are prominent CRM solutions. Salesforce Sales Cloud appears to have the advantage for large enterprises due to its advanced features and automation, whereas Pipedrive is favored by smaller businesses for its simplicity and efficiency.

Features: Salesforce Sales Cloud provides AI-driven insights, extensive customization, and powerful automation. Pipedrive offers visual pipelines, an intuitive design, and streamlined lead management.

Room for Improvement: Salesforce has a steep learning curve, high dependency on technical support, and may benefit from expedited support services. Pipedrive lacks advanced reporting capabilities, deeper integrations, and might improve by expanding its features while maintaining usability.

Ease of Deployment and Customer Service: Salesforce Sales Cloud requires intricate setup, often needing professional help, with slow customer support response times. Pipedrive features simpler deployment and fast, helpful customer service.

Pricing and ROI: Salesforce Sales Cloud involves high setup costs but offers significant ROI for complex needs. Pipedrive provides a cost-effective option with lower upfront costs, delivering substantial ROI for small teams.

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To learn more, read our detailed Pipedrive vs. Salesforce Sales Cloud Report (Updated: November 2024).
Buyer's Guide
Pipedrive vs. Salesforce Sales Cloud
November 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
Salesforce Sales Cloud offers efficient service, with tiered support quality; users commend premier services but seek faster basic support.
 

Room For Improvement

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No sentiment score available
Salesforce Sales Cloud has a complex interface, slow loading, high cost, limited integration, and requires improved AI, automation, and support.
 

Scalability Issues

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Salesforce Sales Cloud is scalable across company sizes, supporting expansion but may face data limits and cost challenges.
 

Setup Cost

No sentiment score available
No sentiment score available
Salesforce Sales Cloud offers customization and features but is costly; bulk purchases and consultants can optimize expenses.
 

Stability Issues

No sentiment score available
No sentiment score available
Salesforce Sales Cloud is stable and reliable, with minimal downtime and consistently high user satisfaction ratings.
 

Valuable Features

No sentiment score available
No sentiment score available
Salesforce Sales Cloud enhances productivity with customizable features, automation, integration, and user-friendly interface for improved sales and CRM.
 

Categories and Ranking

Pipedrive
Ranking in CRM
17th
Ranking in Opportunity Management
5th
Ranking in Sales Force Automation
6th
Average Rating
8.2
Number of Reviews
13
Ranking in other categories
Local Government CRM (6th)
Salesforce Sales Cloud
Ranking in CRM
1st
Ranking in Opportunity Management
2nd
Ranking in Sales Force Automation
1st
Average Rating
8.4
Number of Reviews
113
Ranking in other categories
Conversation Intelligence Software (3rd)
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Pipedrive is 0.8%, down from 1.2% compared to the previous year. The mindshare of Salesforce Sales Cloud is 11.2%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Vykintas Arlauskas - PeerSpot reviewer
An easy- to- use and scalable cloud-based CRM tool for managing and tracking
I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.
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Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
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Top Industries

By visitors reading reviews
Educational Organization
66%
Computer Software Company
7%
Government
4%
Non Profit
2%
Educational Organization
76%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Pipedrive?
The most valuable feature is the ability to create timelines and custom fields.
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What is your experience regarding pricing and costs for Pipedrive?
The pricing is satisfactory.
See all answers
What needs improvement with Pipedrive?
New features sometimes seem bolted on rather than being smooth.
See all answers
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
See all answers
What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
See all answers
What is your primary use case for Salesforce Sales Cloud?
I use Sales Cloud to manage my sales pipeline.
See all answers
 

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Compared 4% of the time
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Compared 4% of the time
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Product Reports

Buyer's Guide
Pipedrive
November 2024
Pipedrive reportDownload Pipedrive product report
Buyer's Guide
Salesforce Sales Cloud
October 2024
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
 

Also Known As

PipelineDeals
Sales Cloud, SFDC, Salesforce
 

Learn More

Pipedrive
Video not available
Salesforce
 

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?
  • Customization: Tailor the CRM to meet specific business requirements.
  • Robust Reporting: Comprehensive analytics and data insights.
  • Lead Management: Efficiently manage and convert leads.
  • API Integration: Seamless connectivity with multiple applications.
  • Cloud Accessibility: Work from anywhere with cloud-based access.
What benefits should be evaluated in Salesforce Sales Cloud reviews?
  • Enhanced Productivity: Streamline sales processes with automation.
  • Improved Collaboration: Facilitate team coordination and client engagement.
  • Accurate Forecasting: Make informed decisions with reliable sales forecasts.
  • Flexibility: Accommodate diverse industry needs with ease.
  • Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

 

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Buyer's Guide
Pipedrive vs. Salesforce Sales Cloud
November 2024
Free Report: Pipedrive vs. Salesforce Sales Cloud
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