Pipedrive vs Salesforce Sales Cloud comparison

Pipedrive and Salesforce are both solutions in the CRM category. Pipedrive is ranked #17 with an average rating of 8.1, while Salesforce is ranked #1 with an average rating of 8.2. Pipedrive holds a 0.8% mindshare in CRM, compared to Salesforce’s 11.2% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

1,089 Views
299 Comparison Views

78% willing to recommend

Salesforce Sales Cloud

Read 113 Salesforce Sales Cloud reviews

5,272 Views
2,877 Comparison Views

93% willing to recommend

Pipedrive

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Salesforce Sales Cloud and Pipedrive are prominent CRM solutions. Salesforce Sales Cloud appears to have the advantage for large enterprises due to its advanced features and automation, whereas Pipedrive is favored by smaller businesses for its simplicity and efficiency.

Features: Salesforce Sales Cloud provides AI-driven insights, extensive customization, and powerful automation. Pipedrive offers visual pipelines, an intuitive design, and streamlined lead management.

Room for Improvement: Salesforce has a steep learning curve, high dependency on technical support, and may benefit from expedited support services. Pipedrive lacks advanced reporting capabilities, deeper integrations, and might improve by expanding its features while maintaining usability.

Ease of Deployment and Customer Service: Salesforce Sales Cloud requires intricate setup, often needing professional help, with slow customer support response times. Pipedrive features simpler deployment and fast, helpful customer service.

Pricing and ROI: Salesforce Sales Cloud involves high setup costs but offers significant ROI for complex needs. Pipedrive provides a cost-effective option with lower upfront costs, delivering substantial ROI for small teams.

To learn more, read our detailed Pipedrive vs. Salesforce Sales Cloud Report (Updated: October 2024).

Buyer's Guide

Pipedrive vs. Salesforce Sales Cloud

October 2024

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Categories and Ranking

Pipedrive

Ranking in CRM

17th

Ranking in Opportunity Management

5th

Ranking in Sales Force Automation

6th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Local Government CRM (6th)

Salesforce Sales Cloud

Ranking in CRM

1st

Ranking in Opportunity Management

2nd

Ranking in Sales Force Automation

1st

Average Rating

8.4

Number of Reviews

113

Ranking in other categories

Conversation Intelligence Software (3rd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Pipedrive is 0.8%, down from 1.2% compared to the previous year. The mindshare of Salesforce Sales Cloud is 11.2%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

Jun 1, 2023

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

For all actions with the clients and for having good faculty pipelines, organizing the sales support units The usability of the solution is its valuable feature. For example, in such a big company as retail, because our sales team had not the experience or the culture of using such a tool as CRM,…

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Apr 24, 2024

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is straightforward."

"The most valuable feature is the ability to create timelines and custom fields."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The solution is pretty easy to use and intuitive."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The solution is very stable."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

More Pipedrive pros

"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."

"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."

"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."

"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."

"The most valuable features of Salesforce Sales Cloud are the ability to track portfolio opportunities and reporting capabilities. The notification process inside the platform is also very valuable, and extracting reports is extremely useful. However, we are currently using only a small part of its functionality."

"It has custom fields and custom reports which can align to our business objectives and marketing focus."

"The scalability is good."

"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."

More Salesforce Sales Cloud pros

Cons

"The automation process is challenging."

"You must pay more if you need an additional feature."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"The product is expensive."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"New features sometimes seem bolted on rather than being smooth."

More Pipedrive cons

"The solution's design could be improved."

"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."

"The tool's technical challenges vary depending on the requirements. When a new requirement arises, we must analyze the best approach to address it, whether through automation tools or coding. We encounter limitations such as the number of reports we can process or update, the queries we can write, and other similar constraints. Understanding when to utilize coding and when to rely on simple configurations is crucial."

"The solution's customer support is not so good."

"The product lacks to offer some AI capabilities."

"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."

"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."

"One consistent comment about the product internally is that it has a steep learning curve, especially for some sales executives. Simplifying the interface would be a big leap forward. Like a chatbot, fewer clicks and more direct AI interaction could help. A simplified interface with AI support would make things much easier. We need an AI feature like ChatGPT that helps us to hold conversations."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"The price of Pipedrive has been reasonable."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"We pay $1000 a month for the tool."

"As of now, the pricing and value are quite good."

"Pipedrive is relatively more affordable than other solutions."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The product is expensive but provides valuable services."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

More Pipedrive pricing and cost advice

"There is a license required to use this solution and the price is expensive. It could be reduced."

"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."

"Being license based, the license varies by type. The pricing is considered average."

"Not the cheapest"

"The subscription is on a monthly basis."

"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."

"Sales Cloud is quite expensive."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

65%

Computer Software Company

Government

Non Profit

Educational Organization

75%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

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Compared 100% of the time

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Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 34% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 33% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 5% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 4% of the time

Oracle E-Business Suite vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Pipedrive

October 2024

Download Pipedrive product report

Buyer's Guide

Salesforce Sales Cloud

October 2024

Download Salesforce Sales Cloud product report

Also Known As

PipelineDeals

Sales Cloud, SFDC, Salesforce

Learn More

Pipedrive

Video not available

Salesforce

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Pipedrive vs. Salesforce Sales Cloud

October 2024

Free Report: Pipedrive vs. Salesforce Sales Cloud

Find out what your peers are saying about Pipedrive vs. Salesforce Sales Cloud and other solutions. Updated: October 2024.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.