Pipedrive vs Salesforce Sales Cloud comparison

Pipedrive and Salesforce are both solutions in the CRM category. Pipedrive is ranked #16 with an average rating of 8.1, while Salesforce is ranked #1 with an average rating of 8.2. Pipedrive holds a 0.9% mindshare in CRM, compared to Salesforce’s 9.3% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

746 Views
284 Comparison Views

78% willing to recommend

Salesforce Sales Cloud

Read 114 Salesforce Sales Cloud reviews

5,494 Views
2,901 Comparison Views

94% willing to recommend

Pipedrive

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

In the competitive CRM market, Salesforce Sales Cloud and Pipedrive stand out, though Salesforce appears to have the upper hand due to its extensive features and customizability suited for larger enterprises.

Features: Salesforce Sales Cloud offers extensive customization, robust CRM tracking, and seamless integration across various platforms. It features AppExchange, a flexible API, and a comprehensive ecosystem. Pipedrive is straightforward, focusing on deal tracking with an easy setup, making it accessible for smaller teams prioritizing simplicity.

Room for Improvement: Salesforce Sales Cloud can be overwhelming for new users due to its complexity and costly licensing with hidden scaling costs. Reporting and certain integrations also need enhancement. Pipedrive could improve its integration capabilities, reporting functionalities, and transparency in its pricing model, with limited automation features.

Ease of Deployment and Customer Service: Salesforce Sales Cloud offers various cloud deployment options but faces criticism for complex deployment processes and costly support tiers. Customer and technical support receive mixed reviews. Pipedrive is simpler to deploy with satisfactory customer and technical support, simplifying initial setup for less complex needs.

Pricing and ROI: Salesforce Sales Cloud is a premium product with significant licensing and implementation costs, offering potential ROI for larger enterprises. Negotiation is advised to optimize costs. Pipedrive is more cost-effective for small to medium-sized businesses, offering a balanced feature set with lower financial commitments.

To learn more, read our detailed Pipedrive vs. Salesforce Sales Cloud Report (Updated: February 2025).

Buyer's Guide

Pipedrive vs. Salesforce Sales Cloud

February 2025

Download the complete report

Helped 842,161 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

16th

Ranking in Opportunity Management

5th

Ranking in Sales Force Automation

6th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (5th)

Salesforce Sales Cloud

Ranking in CRM

1st

Ranking in Opportunity Management

2nd

Ranking in Sales Force Automation

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

114

Ranking in other categories

Conversation Intelligence Software (1st)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Pipedrive is 0.9%, down from 1.0% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.3%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very stable."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The initial setup is straightforward."

"It is a stable platform."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The most valuable feature is the ability to create timelines and custom fields."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The solution is pretty easy to use and intuitive."

More Pipedrive pros

"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."

"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."

"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."

"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."

"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."

"Salesforce Sales Cloud is very reliable and provides good stability and security."

"Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents."

"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."

More Salesforce Sales Cloud pros

Cons

"The automation process is challenging."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The platform could be even more robust."

"New features sometimes seem bolted on rather than being smooth."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"Reporting capabilities of the solution could be improved."

"The product is expensive."

More Pipedrive cons

"The solution's customer support is not so good."

"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."

"The monitoring is very good, but it could be better."

"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."

"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."

"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."

"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."

"Salesforce must build some connectors and features to make integrations easier."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"Pipedrive is relatively more affordable than other solutions."

"The product is expensive but provides valuable services."

"We pay $1000 a month for the tool."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The solution is affordable."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"As of now, the pricing and value are quite good."

More Pipedrive pricing and cost advice

"Sales Cloud is quite expensive."

"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."

"Price-wise, the product does not fall under the category of cheaply priced products."

"Salesforce Sales Cloud is an expensive solution."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"Being license based, the license varies by type. The pricing is considered average."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"Not the cheapest"

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

61%

Computer Software Company

Government

Manufacturing Company

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...

See all answers

What is your primary use case for Salesforce Sales Cloud?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...

See all answers

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Product Reports

Buyer's Guide

Pipedrive

March 2025

Download Pipedrive product report

Buyer's Guide

Salesforce Sales Cloud

March 2025

Download Salesforce Sales Cloud product report

Also Known As

PipelineDeals

Sales Cloud, SFDC, Salesforce

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Pipedrive vs. Salesforce Sales Cloud

February 2025

Free Report: Pipedrive vs. Salesforce Sales Cloud

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