Pipedrive vs Salesforce Sales Cloud comparison

Pipedrive and Salesforce are both solutions in the CRM category. Pipedrive is ranked #16 with an average rating of 8.1, while Salesforce is ranked #1 with an average rating of 8.2. Pipedrive holds a 0.9% mindshare in CRM, compared to Salesforce’s 9.0% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

692 Views
288 Comparison Views

78% willing to recommend

Salesforce Sales Cloud

Read 114 Salesforce Sales Cloud reviews

5,511 Views
2,933 Comparison Views

94% willing to recommend

Pipedrive

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Salesforce Sales Cloud and Pipedrive are both popular choices in the CRM category. Salesforce holds an edge with its extensive functionality and robust integration capabilities, while Pipedrive offers a straightforward interface that is easier to customize for users without complex needs.

Features: Salesforce Sales Cloud provides extensive functionality with customizable solutions, supports email and inbound marketing software integration, and frequently updates its offerings. Pipedrive is known for its simple, customizable interface, ease in pipeline and report creation, and straightforward sales process streamlining.

Room for Improvement: Salesforce is often criticized for its complexity and high cost, with users experiencing a steep learning curve and challenges with integration. Pipedrive, while simpler, could benefit from improved documentation, enhanced integration capabilities, and more varied pricing options.

Ease of Deployment and Customer Service: Salesforce is primarily deployed on public cloud platforms with hybrid options, offering various customer support levels that can improve with premium support purchases. Pipedrive provides both public and private cloud deployments but receives mixed feedback on support speed and integration guidance.

Pricing and ROI: Salesforce Sales Cloud is considered expensive, justified by its extensive features and integration capabilities, though it requires significant investment for long-term ROI. Pipedrive offers a more cost-effective solution, balancing features and affordability suitable for smaller businesses looking for essential CRM functionalities.

To learn more, read our detailed Pipedrive vs. Salesforce Sales Cloud Report (Updated: April 2025).

Buyer's Guide

Pipedrive vs. Salesforce Sales Cloud

April 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

16th

Ranking in Opportunity Management

5th

Ranking in Sales Force Automation

6th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (5th)

Salesforce Sales Cloud

Ranking in CRM

1st

Ranking in Opportunity Management

1st

Ranking in Sales Force Automation

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

114

Ranking in other categories

Conversation Intelligence Software (2nd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Pipedrive is 0.9%, down from 0.9% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.0%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The solution is pretty easy to use and intuitive."

"It's very flexible and we can really fit it into our business model."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The usability of the solution is its valuable feature."

"It is a stable platform."

"The solution is very stable."

More Pipedrive pros

"The most valuable features of Salesforce Sales Cloud are the ability to track portfolio opportunities and reporting capabilities. The notification process inside the platform is also very valuable, and extracting reports is extremely useful. However, we are currently using only a small part of its functionality."

"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."

"The performance is good, and it is easy to use."

"The reporting features are useful."

"The dashboards and dashboard customization are great."

"You can capture all the contacts that relate to an account or business, including personal details."

"The tool is very good in terms of stability, support, and features."

"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."

More Salesforce Sales Cloud pros

Cons

"The platform could be even more robust."

"The product is expensive."

"You must pay more if you need an additional feature."

"Reporting capabilities of the solution could be improved."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"The automation process is challenging."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

More Pipedrive cons

"The licensing price could be cheaper."

"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."

"In the next release, I would like to see more integration."

"The reporting features and the dashboard must be improved."

"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."

"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."

"The solution's customer support is not so good."

"I would like to see a more affordable licensing model."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The price of Pipedrive has been reasonable."

"Pipedrive is relatively more affordable than other solutions."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The product is expensive but provides valuable services."

"The solution is affordable."

"We pay $1000 a month for the tool."

"As of now, the pricing and value are quite good."

More Pipedrive pricing and cost advice

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."

"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."

"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."

"Sales Cloud is expensive."

"Sales Cloud is quite expensive."

"The price of the product is very high. I rate the product price a ten on a scale of one to ten, where one means low price, and ten means expensive."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

58%

Computer Software Company

Manufacturing Company

Government

Educational Organization

74%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...

See all answers

What is your primary use case for Salesforce Sales Cloud?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...

See all answers

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Compared 8% of the time

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Compared 29% of the time

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Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 4% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

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Product Reports

Buyer's Guide

Pipedrive

April 2025

Download Pipedrive product report

Buyer's Guide

Salesforce Sales Cloud

March 2025

Download Salesforce Sales Cloud product report

Also Known As

PipelineDeals

Sales Cloud, SFDC, Salesforce

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Pipedrive vs. Salesforce Sales Cloud

April 2025

Free Report: Pipedrive vs. Salesforce Sales Cloud

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