Pipedrive vs SAP CRM comparison

Pipedrive and SAP are both solutions in the CRM category. Pipedrive is ranked #17 with an average rating of 8.1, while SAP is ranked #4 with an average rating of 7.9. Pipedrive holds a 0.8% mindshare in CRM, compared to SAP’s 12.7% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

961 Views
292 Comparison Views

78% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,779 Views
3,197 Comparison Views

83% willing to recommend

Pipedrive

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

SAP CRM and Pipedrive are prominent competitors in the CRM market. Pipedrive often appears superior due to its feature set, making it worth the investment despite SAP CRM's benefits in pricing and support.

Features: SAP CRM offers advanced customization, robust analytics, and strong data management capabilities. Pipedrive provides intuitive pipeline management, high flexibility, and user-friendly design, enhancing productivity for many users.

Room for Improvement: SAP CRM needs smoother integration with third-party applications, better responsiveness, and a more intuitive interface. Pipedrive could improve its reporting capabilities, enhance automation options, and provide deeper analytical insights.

Ease of Deployment and Customer Service: SAP CRM delivers comprehensive deployment options, albeit with complex configurations. Its support structure is robust. In contrast, Pipedrive is easy to deploy with effective customer support, offering a quicker setup process with responsive assistance.

Pricing and ROI: SAP CRM involves higher initial setup costs but promises substantial long-term ROI. Pipedrive offers competitive pricing with lower setup costs, making it attractive for immediate returns and faster ROI.

To learn more, read our detailed Pipedrive vs. SAP CRM Report (Updated: December 2024).

Buyer's Guide

Pipedrive vs. SAP CRM

December 2024

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Categories and Ranking

Pipedrive

Ranking in CRM

17th

Ranking in Local Government CRM

6th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Opportunity Management (5th), Sales Force Automation (6th)

SAP CRM

Ranking in CRM

4th

Ranking in Local Government CRM

2nd

Average Rating

7.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Marketing Management (4th)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Pipedrive is 0.8%, down from 1.1% compared to the previous year. The mindshare of SAP CRM is 12.7%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Shreyas K M S

Systems Architect at NetApp

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The usability of the solution is its valuable feature."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The solution is pretty easy to use and intuitive."

"The solution is very stable."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"It's very flexible and we can really fit it into our business model."

More Pipedrive pros

"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."

"The solution assists us in identifying what to send, what to offer, and what customers are buying."

"SAP CRM integrates well with SAP ERP which is useful."

"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."

"When we are using SAP CRM we receive more accurate results than using any other CRM system."

"The most valuable feature is lead management and integration."

"The solution is highly scalable."

"SAP CRM is very fast, providing accurate information and good results."

More SAP CRM pros

Cons

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"Reporting capabilities of the solution could be improved."

"You must pay more if you need an additional feature."

"The platform could be even more robust."

"New features sometimes seem bolted on rather than being smooth."

More Pipedrive cons

"The navigation must be improved."

"In terms of stability, there are some latency issues."

"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."

"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."

"The product's pricing could be better."

"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."

"The tool's installation on the cloud takes time, but it should be easier. One transaction takes around one to one and a half hours."

"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."

More SAP CRM cons

Pricing and Cost Advice

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"We pay $1000 a month for the tool."

"The price of Pipedrive has been reasonable."

"The solution is affordable."

"The product is expensive but provides valuable services."

"As of now, the pricing and value are quite good."

More Pipedrive pricing and cost advice

"The product is expensive."

"The pricing from SAP is good but it takes time to realize the investment."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"SAP CRM is an expensive product."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"There is a license required for the solution and most of my clients purchase an annual license."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

67%

Computer Software Company

Government

Manufacturing Company

Computer Software Company

12%

Manufacturing Company

10%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

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Compared 100% of the time

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Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 28% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Zoho CRM vs SAP CRM

Compared 10% of the time

Oracle CRM vs SAP CRM

Compared 9% of the time

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Product Reports

Buyer's Guide

Pipedrive

November 2024

Download Pipedrive product report

Buyer's Guide

SAP CRM

November 2024

Download SAP CRM product report

Also Known As

PipelineDeals

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Pipedrive

SAP

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Pipedrive vs. SAP CRM

December 2024

Free Report: Pipedrive vs. SAP CRM

Find out what your peers are saying about Pipedrive vs. SAP CRM and other solutions. Updated: December 2024.

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