Pipedrive vs SAP CRM comparison

Pipedrive and SAP are both solutions in the CRM category. Pipedrive is ranked #18 with an average rating of 8.1, while SAP is ranked #4 with an average rating of 7.9. Pipedrive holds a 0.8% mindshare in CRM, compared to SAP’s 11.7% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

871 Views
284 Comparison Views

78% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,732 Views
3,212 Comparison Views

83% willing to recommend

Pipedrive

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

SAP CRM and Pipedrive are both CRM platforms that compete in the business management category. While SAP CRM is better suited for large-scale enterprises due to its integration capabilities with SAP ERP, Pipedrive is more favorable for small to medium-sized businesses due to its cost-effectiveness and flexibility.

Features: SAP CRM provides extensive features like lead and opportunity management, seamless analytics, and sales forecasting. It integrates well with other SAP modules, offering a customizable and flexible experience. Pipedrive offers user-friendly customization, efficient management of sales processes, and solid reporting and insights.

Room for Improvement: SAP CRM struggles with an outdated user interface, lacks some modern functionalities, and faces performance issues, particularly on mobile. Pipedrive could improve its automation and integration features, and its user documentation needs enhancements for easier adoption by new users.

Ease of Deployment and Customer Service: SAP CRM offers various deployment models but often requires substantial support during implementation, with customer service heavily relying on partners. Pipedrive facilitates straightforward deployments through public or private cloud setups and provides responsive customer support across multiple channels.

Pricing and ROI: SAP CRM is expensive with significant licensing and maintenance costs, which can deter smaller enterprises. Pipedrive offers competitive pricing, providing a favorable cost-feature balance for smaller businesses, and is seen as a cost-effective solution with good ROI potential.

To learn more, read our detailed Pipedrive vs. SAP CRM Report (Updated: January 2025).

Buyer's Guide

Pipedrive vs. SAP CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

18th

Ranking in Local Government CRM

6th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Opportunity Management (5th), Sales Force Automation (6th)

SAP CRM

Ranking in CRM

4th

Ranking in Local Government CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Management (4th)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Pipedrive is 0.8%, down from 1.1% compared to the previous year. The mindshare of SAP CRM is 11.7%, up from 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Bruno Spiazzi

Business Process Analyst at Marcopolo SA

Good solution for controlling company processes

Our primary use case for SAP is as a principal company system and it's relatively easy to understand our process in the system. It's quite easy to analyze the configuration and make other operations make custom accounts for the application. In my opinion, it's a good experience I don't have a…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The usability of the solution is its valuable feature."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The initial setup is straightforward."

"The solution is very stable."

"The most valuable feature is the ability to create timelines and custom fields."

More Pipedrive pros

"The most valuable feature for me is the flexibility to consolidate the products."

"The solution assists us in identifying what to send, what to offer, and what customers are buying."

"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."

"When we are using SAP CRM we receive more accurate results than using any other CRM system."

"It was comfortable setting up the tool."

"The solution is stable."

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"We like that this solution has made our whole accounting function paperless."

More SAP CRM pros

Cons

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The automation process is challenging."

"New features sometimes seem bolted on rather than being smooth."

"The platform could be even more robust."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"You must pay more if you need an additional feature."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

More Pipedrive cons

"The interface could be improved."

"When features do get added, we would like the product to notify us in a timely way."

"SAP must provide a demo system for the customers."

"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."

"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."

"The navigation must be improved."

"There could be some specific configurable options on the UI level to improve visibility."

"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."

More SAP CRM cons

Pricing and Cost Advice

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The product is expensive but provides valuable services."

"The solution is affordable."

"Pipedrive is relatively more affordable than other solutions."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"As of now, the pricing and value are quite good."

More Pipedrive pricing and cost advice

"There is a license required for the solution and most of my clients purchase an annual license."

"The company has seen an increase in revenue."

"The licensing model for SAP CRM is customer-based."

"There is a license required to use SAP CRM."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"Every user needs to have a license."

"SAP CRM costs approximately a couple of thousand a month."

"The pricing from SAP is good but it takes time to realize the investment."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

67%

Computer Software Company

Government

Manufacturing Company

Computer Software Company

11%

Manufacturing Company

11%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

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Compared 33% of the time

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Compared 28% of the time

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Compared 11% of the time

Zoho CRM vs SAP CRM

Compared 10% of the time

Oracle CRM vs SAP CRM

Compared 9% of the time

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Product Reports

Buyer's Guide

Pipedrive

December 2024

Download Pipedrive product report

Buyer's Guide

SAP CRM

December 2024

Download SAP CRM product report

Also Known As

PipelineDeals

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Pipedrive

SAP

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Pipedrive vs. SAP CRM

January 2025

Free Report: Pipedrive vs. SAP CRM

Find out what your peers are saying about Pipedrive vs. SAP CRM and other solutions. Updated: January 2025.

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