Microsoft Dynamics CRM vs Zoho CRM comparison

Microsoft and Zoho are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 7.9, while Zoho is ranked #5 with an average rating of 8.3. Microsoft holds a 12.2% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Microsoft Dynamics CRM

Read 76 Microsoft Dynamics CRM reviews

4,050 Views
3,957 Comparison Views

92% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,871 Views
1,231 Comparison Views

88% willing to recommend

Microsoft Dynamics CRM

Zoho CRM

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Executive SummaryUpdated on Jan 12, 2025

Zoho CRM and Microsoft Dynamics CRM are leading competitors in the CRM software category. Based on features, room for improvement, deployment, customer service, and pricing, Microsoft Dynamics CRM has an advantage in comprehensive integration and security features, while Zoho CRM offers better affordability and ease of use.

Features: Zoho CRM includes diverse customization, seamless Google Apps integration, and efficient lead management. It is recognized for its API accessibility and scalable features. Microsoft Dynamics CRM excels with comprehensive integration within the Microsoft ecosystem, offering flexible configurations and security features. It supports versatile business processes and integrates well with third-party tools.

Room for Improvement: Zoho CRM could enhance social media integrations, email campaigning, and streamline its mobile application. Microsoft Dynamics CRM users seek better integration documentation, simplified customization tools, and improved usability for non-technical users.

Ease of Deployment and Customer Service: Zoho CRM largely uses public cloud deployment, which provides flexibility but has noted support delays. Microsoft's deployment options include public, private clouds, and on-premises, offering diverse business needs yet with inconsistent customer support.

Pricing and ROI: Zoho CRM is seen as affordable with tiered pricing, offering significant ROI through enhanced productivity and automation. Microsoft Dynamics CRM, while comprehensive, is expensive, but delivers substantial ROI driven by its integrated suite and efficiency gains in customer management processes.

To learn more, read our detailed Microsoft Dynamics CRM vs. Zoho CRM Report (Updated: February 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Zoho CRM

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd)

Zoho CRM

Ranking in CRM

5th

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 12.2%, down from 14.4% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Multifeatured CRM software with good stability and scalability."

"Technical support is completely good."

"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."

"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."

"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."

"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."

"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."

"The solution is versatile and customizable."

More Microsoft Dynamics CRM pros

"I am impressed with the product's information on customers."

"Zoho CRM is very simple and easy to use."

"Zoho CRM integrates easily with customer service workflows."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"The solution has an efficient notification feature."

"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."

"There are many features that capture customer data."

"I like Zoho CRM's automatic lead assignment and automated workflows."

More Zoho CRM pros

Cons

"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."

"The product is very old."

"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."

"The overall price of Microsoft Dynamics CRM could improve."

"Previously, I used Dynamics, but it did not suit me, so I changed the CRM last year."

"The tool should be micro-services-based. If it's not already implemented, the architecture could be enhanced by transitioning to a microservices-based model. This would allow each module to be managed independently, reducing downtime and enabling teams to work autonomously on specific services."

"Overall, the solution could be made to be more user friendly."

"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."

More Microsoft Dynamics CRM cons

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"Some of our clients could not develop their requirements using the product."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"We would like to always email users as soon as any new features are launched."

"They should provide an option to customize modules."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"I have issues with the tool's scalability."

"There should be easy access to feature recommendations in the solution"

More Zoho CRM cons

Pricing and Cost Advice

"Microsoft Dynamics CRM is an expensive solution."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"Dynamics CRM's pricing is fair."

"My organization pays for the license, and I do not know how much it costs."

"I rate the solution's pricing as a seven out of ten."

"We have to buy a separate license in order to implement the social listening feature."

"The solution is expensive."

"The price of the solution is good but could be cheaper."

More Microsoft Dynamics CRM pricing and cost advice

"Zoho CRM has a subscription-based license, which is not too expensive."

"The solution is cost-effective."

"The solution has standard pricing plans."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The product costs $35 per user per year."

"The basic plan has changed from $15 to $25 or $30."

"There is a license required for this solution."

"Compared to other CRMs, it is very cheap."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Educational Organization

83%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 22% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 19% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 18% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

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SAP CRM vs Zoho CRM

Compared 50% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

monday.com vs Zoho CRM

Compared 9% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Siebel CRM vs Zoho CRM

Compared 4% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

February 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Zoho CRM

January 2025

Download Zoho CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Microsoft Dynamics CRM vs. Zoho CRM

February 2025

Free Report: Microsoft Dynamics CRM vs. Zoho CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Zoho CRM and other solutions. Updated: February 2025.

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