Executive SummaryUpdated on Jan 12, 2025
Zoho CRM and Microsoft Dynamics CRM are leading competitors in the CRM software category. Based on features, room for improvement, deployment, customer service, and pricing, Microsoft Dynamics CRM has an advantage in comprehensive integration and security features, while Zoho CRM offers better affordability and ease of use.
Features: Zoho CRM includes diverse customization, seamless Google Apps integration, and efficient lead management. It is recognized for its API accessibility and scalable features. Microsoft Dynamics CRM excels with comprehensive integration within the Microsoft ecosystem, offering flexible configurations and security features. It supports versatile business processes and integrates well with third-party tools.
Room for Improvement: Zoho CRM could enhance social media integrations, email campaigning, and streamline its mobile application. Microsoft Dynamics CRM users seek better integration documentation, simplified customization tools, and improved usability for non-technical users.
Ease of Deployment and Customer Service: Zoho CRM largely uses public cloud deployment, which provides flexibility but has noted support delays. Microsoft's deployment options include public, private clouds, and on-premises, offering diverse business needs yet with inconsistent customer support.
Pricing and ROI: Zoho CRM is seen as affordable with tiered pricing, offering significant ROI through enhanced productivity and automation. Microsoft Dynamics CRM, while comprehensive, is expensive, but delivers substantial ROI driven by its integrated suite and efficiency gains in customer management processes.
To learn more, read our detailed
Microsoft Dynamics CRM vs. Zoho CRM Report (Updated: February 2025).
