Microsoft Dynamics CRM vs Zoho CRM comparison

Microsoft and Zoho are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 7.9, while Zoho is ranked #5 with an average rating of 8.3. Microsoft holds a 12.2% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Microsoft Dynamics CRM

Read 76 Microsoft Dynamics CRM reviews

4,050 Views
3,957 Comparison Views

92% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,871 Views
1,231 Comparison Views

88% willing to recommend

Microsoft Dynamics CRM

Zoho CRM

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Executive SummaryUpdated on Jan 12, 2025

Zoho CRM and Microsoft Dynamics CRM are leading competitors in the CRM software category. Based on features, room for improvement, deployment, customer service, and pricing, Microsoft Dynamics CRM has an advantage in comprehensive integration and security features, while Zoho CRM offers better affordability and ease of use.

Features: Zoho CRM includes diverse customization, seamless Google Apps integration, and efficient lead management. It is recognized for its API accessibility and scalable features. Microsoft Dynamics CRM excels with comprehensive integration within the Microsoft ecosystem, offering flexible configurations and security features. It supports versatile business processes and integrates well with third-party tools.

Room for Improvement: Zoho CRM could enhance social media integrations, email campaigning, and streamline its mobile application. Microsoft Dynamics CRM users seek better integration documentation, simplified customization tools, and improved usability for non-technical users.

Ease of Deployment and Customer Service: Zoho CRM largely uses public cloud deployment, which provides flexibility but has noted support delays. Microsoft's deployment options include public, private clouds, and on-premises, offering diverse business needs yet with inconsistent customer support.

Pricing and ROI: Zoho CRM is seen as affordable with tiered pricing, offering significant ROI through enhanced productivity and automation. Microsoft Dynamics CRM, while comprehensive, is expensive, but delivers substantial ROI driven by its integrated suite and efficiency gains in customer management processes.

To learn more, read our detailed Microsoft Dynamics CRM vs. Zoho CRM Report (Updated: February 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Zoho CRM

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd)

Zoho CRM

Ranking in CRM

5th

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 12.2%, down from 14.4% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."

"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."

"For me, the most helpful functionalities in Microsoft Dynamics CRM are customer engagement, contact management, opportunity management, and order management. The service management features, including ticket management and handling complaints from the call center, are also very useful. One of the key benefits is the faster time to market, as it allows for quicker product delivery and better customer management. The tool also improves customer interaction through the service center, leading to better adherence to KPIs."

"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."

"The solution's return on investment is worth it."

"The support is brilliant. All OEMs are pretty helpful."

"The Outlook calendar has been very helpful for us."

"The product is highly scalable, particularly in the cloud environment, where resources can be increased as required."

More Microsoft Dynamics CRM pros

"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."

"The whole forecasting and pipeline management is very good."

"The most valuable feature of Zoho CRM is its ease of use."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"Zoho CRM is very simple and easy to use."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."

More Zoho CRM pros

Cons

"The solution should improve the user experience in the process of creating and activating offers."

"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."

"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

"Microsoft Dynamics CRM needs to improve its integrations."

"Overall, the solution could be made to be more user friendly."

"We had to do some customizations on top and it got a bit cumbersome."

"The solution could have better dashboards and the Microsoft operating system could be more intuitive."

More Microsoft Dynamics CRM cons

"The reporting for developers should be improved."

"The solution can improve by having a policy that allows us to integrate with the cloud."

"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."

"Zoho could be more user friendly by improving the UI of the interface."

"The tool is hard for people who have worked with Microsoft Office for a long time."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"Certain functions have occasional performance issues."

"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."

More Zoho CRM cons

Pricing and Cost Advice

"Licensing fees are paid on a monthly basis."

"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."

"I'm not aware of any licensing costs for Microsoft Dynamics CRM."

"Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market."

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

"The cost could be cheaper. I would rate them 3 out of 5."

"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

More Microsoft Dynamics CRM pricing and cost advice

"It is around $1000 a month."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"The solution has standard pricing plans."

"We pay for an annual license to use this solution."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"We have an annual license fee that costs $12,000."

"The solution is cost-effective."

"The basic plan has changed from $15 to $25 or $30."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Educational Organization

83%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 22% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 19% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 18% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

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SAP CRM vs Zoho CRM

Compared 50% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

monday.com vs Zoho CRM

Compared 9% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Siebel CRM vs Zoho CRM

Compared 4% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

February 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Zoho CRM

January 2025

Download Zoho CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Microsoft Dynamics CRM vs. Zoho CRM

February 2025

Free Report: Microsoft Dynamics CRM vs. Zoho CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Zoho CRM and other solutions. Updated: February 2025.

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