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Acumatica vs Zoho CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Acumatica
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
Cloud ERP (7th)
Zoho CRM
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
52
Ranking in other categories
CRM (5th), Opportunity Management (3rd), Sales Force Automation (3rd)
 

Mindshare comparison

Acumatica and Zoho CRM aren’t in the same category and serve different purposes. Acumatica is designed for Cloud ERP and holds a mindshare of 3.7%, up 3.7% compared to last year.
Zoho CRM, on the other hand, focuses on CRM, holds 3.0% mindshare, down 4.7% since last year.
Cloud ERP
CRM
 

Featured Reviews

Steven-Parker - PeerSpot reviewer
Focused on inventory and accounting production; valuable inventory control and sales recording
The Acumatica features I found most valuable are inventory control and sales recording Additional features I would like to see in the next release are more flexible reporting options. I would specifically benefit from the ability to create comparative reports for many months instead of having to…
AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution supports multiple branches."
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"Its initial setup process for the cloud-based version is straightforward."
"The user interface, especially the dashboard, offers good navigation."
"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"I am impressed with the product's information on customers."
"The most valuable feature of Zoho CRM is its ease of use."
"It is customizable. We have customized the CRM according to our needs."
 

Cons

"The solution doesn't have features to break down the structure for multiple people in the project."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"I would like to see more integrations and customization options in the next release."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"The reporting for developers should be improved."
"The solution's feature for forecast has limitations."
"The customization options for roles in Zoho CRM are currently limited."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"I have issues with the tool's scalability."
"Adding a new contract to the solution is quite complicated."
 

Pricing and Cost Advice

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
"There is a license required for this solution."
"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
"Zoho CRM is an expensive tool."
"I have no information about the pricing for Zoho CRM because the finance department handles that."
"Zoho CRM has a subscription-based license, which is not too expensive."
"It is around $1000 a month."
"Zoho CRM is available at a fairly average price"
"The basic plan has changed from $15 to $25 or $30."
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Top Industries

By visitors reading reviews
Wholesaler/Distributor
11%
Construction Company
11%
Computer Software Company
10%
Healthcare Company
7%
Educational Organization
78%
Computer Software Company
3%
Financial Services Firm
2%
Government
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Acumatica?
This solution supports multiple branches.
What needs improvement with Acumatica?
When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companie...
What is your primary use case for Acumatica?
The user interface has many features like Multi-company and Multi-Currency. In the costing method, the warehouse is a critical port; you cannot find it in any other software, so it's helpful.
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
What is your experience regarding pricing and costs for Zoho CRM?
I rate the pricing as a five out of ten, as it offers good value for money.
What needs improvement with Zoho CRM?
The analytics and AI suggestion features need improvement.
 

Comparisons

 

Overview

 

Sample Customers

Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Acumatica vs. Zoho CRM and other solutions. Updated: September 2024.
848,989 professionals have used our research since 2012.