SugarCRM Platform vs Zoho CRM comparison

SugarCRM and Zoho are both solutions in the CRM category. SugarCRM is ranked #26 with an average rating of 8.5, while Zoho is ranked #5 with an average rating of 8.2. SugarCRM holds a 0.5% mindshare in CRM, compared to Zoho’s 3.2% mindshare. Additionally, 50% of SugarCRM users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

SugarCRM Platform

Read 12 SugarCRM Platform reviews

321 Views
162 Comparison Views

50% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,905 Views
1,245 Comparison Views

88% willing to recommend

SugarCRM Platform

Zoho CRM

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Executive SummaryUpdated on Jan 12, 2025

SugarCRM Platform and Zoho CRM are competing products in the CRM market, both offering distinct advantages. Zoho CRM often emerges as a preferred choice due to its extensive features, while SugarCRM excels in pricing and support satisfaction.

Features: SugarCRM offers highly customizable workflows, robust reporting tools, and default reports that are easy to customize. Zoho CRM features comprehensive integration capabilities, AI-driven insights, and highly configurable workflows with extensive integration options within its ecosystem.

Room for Improvement: SugarCRM could improve its integration flexibility and more intuitive user interface while expanding the online resource support. Zoho CRM might enhance its pricing structure to be more competitive, improve ease of use for complex operations, and provide more direct customer support options.

Ease of Deployment and Customer Service: SugarCRM provides flexible deployment options, including on-premise and cloud solutions with strong customer support. Zoho CRM offers a straightforward cloud-based deployment, complemented by extensive online resources for self-service support.

Pricing and ROI: SugarCRM offers competitive pricing with a potentially lower initial setup cost. Zoho CRM may involve a higher upfront investment but provides a ROI through its comprehensive features, justifying the cost in the long term.

To learn more, read our detailed SugarCRM Platform vs. Zoho CRM Report (Updated: January 2025).

Buyer's Guide

SugarCRM Platform vs. Zoho CRM

January 2025

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Helped 831,020 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SugarCRM Platform

Ranking in CRM

26th

Ranking in Sales Force Automation

10th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Marketing Automation (8th)

Zoho CRM

Ranking in CRM

5th

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of SugarCRM Platform is 0.5%, down from 0.6% compared to the previous year. The mindshare of Zoho CRM is 3.2%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable aspect of this solution is its low cost."

"It works well with Jira. You can customize it to fit your needs."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."

"The solution is always stable."

"The solution has an efficient notification feature."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"The camera feature is valuable because it provides a look and feel."

"I am impressed with the product's information on customers."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

More Zoho CRM pros

Cons

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"You cannot include all your entities under one instance at the moment."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"I would like to see more integration on a mobile platform in the next release."

"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."

"The integration should be more user-friendly."

"Zoho CRM’s customer service can be a little difficult to reach sometimes."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"Adding a new contract to the solution is quite complicated."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."

"The tool is hard for people who have worked with Microsoft Office for a long time."

More Zoho CRM cons

Pricing and Cost Advice

"Licensing fees are paid on a yearly basis."

"This solution is less expensive than Salesforce."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"We have an annual license fee that costs $12,000."

"The product costs $35 per user per year."

"Zoho CRM is an expensive tool."

"Compared to other CRMs, it is very cheap."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"It is around $1000 a month."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

45%

Computer Software Company

12%

Financial Services Firm

Real Estate/Law Firm

Educational Organization

83%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

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Product Reports

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SugarCRM Platform

December 2024

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Buyer's Guide

Zoho CRM

December 2024

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Learn More

SugarCRM

Zoho

Overview

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

SugarCRM Platform vs. Zoho CRM

January 2025

Free Report: SugarCRM Platform vs. Zoho CRM

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