SugarCRM Platform vs Zoho CRM comparison

SugarCRM and Zoho are both solutions in the CRM category. SugarCRM is ranked #26 with an average rating of 8.5, while Zoho is ranked #5 with an average rating of 8.2. SugarCRM holds a 0.5% mindshare in CRM, compared to Zoho’s 3.6% mindshare. Additionally, 50% of SugarCRM users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

SugarCRM Platform

Read 12 SugarCRM Platform reviews

323 Views
164 Comparison Views

50% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,996 Views
1,272 Comparison Views

88% willing to recommend

SugarCRM Platform

Zoho CRM

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Executive SummaryUpdated on Oct 8, 2024

SugarCRM and Zoho CRM compete in the CRM solutions category, with Zoho CRM having the upper hand due to its extensive feature set and integration capabilities.

Features: SugarCRM is known for its flexibility and ability to customize workflows, making it suitable for complex business needs. Users also highlight its ability to tailor features to specific processes and strong adaptability. Zoho CRM impresses with its wide range of integrations, intuitive user design, and powerful automation tools that streamline operations.

Room for Improvement: SugarCRM could benefit from enhanced reporting features, addressing system lag, and improving data analytics. Users of Zoho CRM point out the need for better advanced reporting functionalities, improved mobile experience, and further expansion of existing features for an enhanced user experience.

Ease of Deployment and Customer Service: SugarCRM often involves a more complex deployment process requiring technical expertise, yet it provides reliable customer service. Zoho CRM is appreciated for its simple deployment process, not demanding extensive IT resources, although there are occasional concerns about support response times.

Pricing and ROI: SugarCRM offers competitive pricing, with users noting a strong ROI through custom solutions. Zoho CRM provides predictable pricing, with a compelling ROI attributed to its default functionality and lower maintenance expenses. SugarCRM offers value through tailored implementations, while Zoho CRM attracts businesses aiming for cost efficiency and rapid returns.

To learn more, read our detailed SugarCRM Platform vs. Zoho CRM Report (Updated: November 2024).

Buyer's Guide

SugarCRM Platform vs. Zoho CRM

November 2024

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Categories and Ranking

SugarCRM Platform

Ranking in CRM

26th

Ranking in Sales Force Automation

10th

Average Rating

7.0

Reviews Sentiment

10.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Marketing Automation (8th)

Zoho CRM

Ranking in CRM

5th

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (3rd)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of SugarCRM Platform is 0.5%, down from 0.6% compared to the previous year. The mindshare of Zoho CRM is 3.6%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"It works well with Jira. You can customize it to fit your needs."

"The most valuable aspect of this solution is its low cost."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"It has sales email campaigns, plus integration with Active Directory."

"We can customize the solution the way we want to."

"I am impressed with the product's information on customers."

"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."

"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."

"The best thing about Zoho CRM is that it is integrated with other Zoho applications."

More Zoho CRM pros

Cons

"You cannot include all your entities under one instance at the moment."

"I would like to see more integration on a mobile platform in the next release."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"They should provide an option to customize modules."

"The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled better."

"The reporting for developers should be improved."

"The customization options for roles in Zoho CRM are currently limited."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."

"Some of our clients could not develop their requirements using the product."

"The mobile application is a little complicated and could be simplified."

More Zoho CRM cons

Pricing and Cost Advice

"Licensing fees are paid on a yearly basis."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"The licensing is the subscription, where we pay $50 per month per user."

"Zoho CRM is an expensive tool."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"Compared to other CRMs, it is very cheap."

"The solution is cost-effective."

"There is a license required for this solution."

More Zoho CRM pricing and cost advice

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823,795 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

45%

Computer Software Company

12%

Financial Services Firm

Real Estate/Law Firm

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

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Product Reports

Buyer's Guide

SugarCRM Platform

November 2024

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Buyer's Guide

Zoho CRM

November 2024

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Learn More

SugarCRM

Zoho

Overview

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

SugarCRM Platform vs. Zoho CRM

November 2024

Free Report: SugarCRM Platform vs. Zoho CRM

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