SugarCRM Platform vs Zoho CRM comparison

SugarCRM and Zoho are both solutions in the CRM category. SugarCRM is ranked #25 with an average rating of 8.5, while Zoho is ranked #5 with an average rating of 8.3. SugarCRM holds a 0.4% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 50% of SugarCRM users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

SugarCRM Platform

Read 12 SugarCRM Platform reviews

323 Views
159 Comparison Views

50% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,871 Views
1,231 Comparison Views

88% willing to recommend

SugarCRM Platform

Zoho CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 12, 2025

SugarCRM Platform and Zoho CRM are competing products in the CRM market, both offering distinct advantages. Zoho CRM often emerges as a preferred choice due to its extensive features, while SugarCRM excels in pricing and support satisfaction.

Features: SugarCRM offers highly customizable workflows, robust reporting tools, and default reports that are easy to customize. Zoho CRM features comprehensive integration capabilities, AI-driven insights, and highly configurable workflows with extensive integration options within its ecosystem.

Room for Improvement: SugarCRM could improve its integration flexibility and more intuitive user interface while expanding the online resource support. Zoho CRM might enhance its pricing structure to be more competitive, improve ease of use for complex operations, and provide more direct customer support options.

Ease of Deployment and Customer Service: SugarCRM provides flexible deployment options, including on-premise and cloud solutions with strong customer support. Zoho CRM offers a straightforward cloud-based deployment, complemented by extensive online resources for self-service support.

Pricing and ROI: SugarCRM offers competitive pricing with a potentially lower initial setup cost. Zoho CRM may involve a higher upfront investment but provides a ROI through its comprehensive features, justifying the cost in the long term.

To learn more, read our detailed SugarCRM Platform vs. Zoho CRM Report (Updated: February 2025).

Buyer's Guide

SugarCRM Platform vs. Zoho CRM

February 2025

Download the complete report

Helped 838,533 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SugarCRM Platform

Ranking in CRM

25th

Ranking in Sales Force Automation

9th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (8th), Marketing Automation (8th)

Zoho CRM

Ranking in CRM

5th

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of SugarCRM Platform is 0.4%, down from 0.6% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

Read full review

AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable aspect of this solution is its low cost."

"It works well with Jira. You can customize it to fit your needs."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"I am impressed with the product's information on customers."

"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"We use the solution for different projects. We use it to patch lead details from clients' sources."

"The platform has a valuable lead qualification feature."

"The user interface, especially the dashboard, offers good navigation."

"I think the whole pipeline tracking is most useful for us."

More Zoho CRM pros

Cons

"You cannot include all your entities under one instance at the moment."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"I would like to see more integration on a mobile platform in the next release."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""

"The tool is hard for people who have worked with Microsoft Office for a long time."

"This solution needs a more user-friendly interface."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"The chatbot feature is not very intelligent and lacks AI capabilities."

"The solution can improve by having a policy that allows us to integrate with the cloud."

"Zoho CRM’s customer service can be a little difficult to reach sometimes."

"The customization options for roles in Zoho CRM are currently limited."

More Zoho CRM cons

Pricing and Cost Advice

"Licensing fees are paid on a yearly basis."

"Its price is lower than the other software."

"We pay for an annual license to use this solution."

"Zoho CRM is available at a fairly average price"

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The licensing is the subscription, where we pay $50 per month per user."

"The solution is cost-effective."

"We consider it a good value and found it to be cost-effective."

"The basic plan has changed from $15 to $25 or $30."

More Zoho CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

838,533 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

42%

Computer Software Company

12%

Financial Services Firm

Real Estate/Law Firm

Educational Organization

83%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

Comparisons

No data available

SAP CRM vs Zoho CRM

Compared 50% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

monday.com vs Zoho CRM

Compared 9% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Oracle CRM vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

SugarCRM Platform

January 2025

Download SugarCRM Platform product report

Buyer's Guide

Zoho CRM

January 2025

Download Zoho CRM product report

Overview

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

SugarCRM Platform vs. Zoho CRM

February 2025

Free Report: SugarCRM Platform vs. Zoho CRM

Find out what your peers are saying about SugarCRM Platform vs. Zoho CRM and other solutions. Updated: February 2025.

DOWNLOAD NOW

838,533 professionals have used our research since 2012.

See our SugarCRM Platform vs. Zoho CRM report.

See our list of best CRM vendors and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.