SugarCRM Platform vs Zoho CRM comparison

SugarCRM and Zoho are both solutions in the CRM category. SugarCRM is ranked #26 with an average rating of 8.5, while Zoho is ranked #5 with an average rating of 8.2. SugarCRM holds a 0.5% mindshare in CRM, compared to Zoho’s 3.8% mindshare. Additionally, 50% of SugarCRM users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

SugarCRM Platform

Read 12 SugarCRM Platform reviews

335 Views
170 Comparison Views

50% willing to recommend

Zoho CRM

Read 50 Zoho CRM reviews

3,079 Views
1,288 Comparison Views

88% willing to recommend

SugarCRM Platform

Zoho CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 8, 2024

SugarCRM and Zoho CRM compete in the CRM solutions category, with Zoho CRM having the upper hand due to its extensive feature set and integration capabilities.

Features: SugarCRM is known for its flexibility and ability to customize workflows, making it suitable for complex business needs. Users also highlight its ability to tailor features to specific processes and strong adaptability. Zoho CRM impresses with its wide range of integrations, intuitive user design, and powerful automation tools that streamline operations.

Room for Improvement: SugarCRM could benefit from enhanced reporting features, addressing system lag, and improving data analytics. Users of Zoho CRM point out the need for better advanced reporting functionalities, improved mobile experience, and further expansion of existing features for an enhanced user experience.

Ease of Deployment and Customer Service: SugarCRM often involves a more complex deployment process requiring technical expertise, yet it provides reliable customer service. Zoho CRM is appreciated for its simple deployment process, not demanding extensive IT resources, although there are occasional concerns about support response times.

Pricing and ROI: SugarCRM offers competitive pricing, with users noting a strong ROI through custom solutions. Zoho CRM provides predictable pricing, with a compelling ROI attributed to its default functionality and lower maintenance expenses. SugarCRM offers value through tailored implementations, while Zoho CRM attracts businesses aiming for cost efficiency and rapid returns.

To learn more, read our detailed SugarCRM Platform vs. Zoho CRM Report (Updated: November 2024).

Buyer's Guide

SugarCRM Platform vs. Zoho CRM

November 2024

Download the complete report

Helped 815,854 peers since 2012

Categories and Ranking

SugarCRM Platform

Ranking in CRM

26th

Ranking in Sales Force Automation

10th

Average Rating

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Marketing Automation (8th)

Zoho CRM

Ranking in CRM

5th

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Number of Reviews

Ranking in other categories

Opportunity Management (3rd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of SugarCRM Platform is 0.5%, down from 0.7% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Styliana Araouzou

Senior Operations Analyst at Etoro

Apr 5, 2022

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

Read full review

Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

Jun 6, 2023

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable aspect of this solution is its low cost."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"It works well with Jira. You can customize it to fit your needs."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"For the most part, the solution is stable."

"The camera feature is valuable because it provides a look and feel."

"Zoho CRM is very simple and easy to use."

"We can customize the solution the way we want to."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."

More Zoho CRM pros

Cons

"It lacks customization, and this is the main reason that we are switching to a different solution."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"I would like to see more integration on a mobile platform in the next release."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"You cannot include all your entities under one instance at the moment."

"The mobile application is a little complicated and could be simplified."

"Some of our clients could not develop their requirements using the product."

"I have issues with the tool's scalability."

"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."

"I'm not sure that there is scalability potential for enterprises."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"Support could be more knowledgeable."

"The product's scalability and stability need improvement."

More Zoho CRM cons

Pricing and Cost Advice

"Licensing fees are paid on a yearly basis."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The basic plan has changed from $15 to $25 or $30."

"The solution is cost-effective."

"Zoho CRM is an expensive tool."

More Zoho CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

44%

Computer Software Company

11%

Financial Services Firm

Real Estate/Law Firm

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

No data available

SAP CRM vs Zoho CRM

Compared 41% of the time

monday.com vs Zoho CRM

Compared 18% of the time

Bitrix24 vs Zoho CRM

Compared 11% of the time

Odoo vs Zoho CRM

Compared 7% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 6% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

SugarCRM Platform

October 2024

Download SugarCRM Platform product report

Buyer's Guide

Zoho CRM

October 2024

Download Zoho CRM product report

Learn More

SugarCRM

Zoho

Overview

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

SugarCRM Platform vs. Zoho CRM

November 2024

Free Report: SugarCRM Platform vs. Zoho CRM

Find out what your peers are saying about SugarCRM Platform vs. Zoho CRM and other solutions. Updated: November 2024.

DOWNLOAD NOW

815,854 professionals have used our research since 2012.

See our SugarCRM Platform vs. Zoho CRM report.

See our list of best CRM vendors and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.