Our primary use case is application log tracing and monitoring. It does a good job of meeting our needs, in terms of alert monitoring.
Developer Manager at a financial services firm with 1,001-5,000 employees
We have seen improvement in our operational processes
Pros and Cons
- "For many of our services, we use Sumo Logic to track errors and send notifications to our Slack channel, if there are issues. Then, we have our support people monitoring this, and they can react quickly."
- "Scalability has been good for our needs. We haven't run into any scaling issues in regards to size so far."
- "I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If there was more of a graphical user interface, it would be beneficial."
- "It would be nice to have an improved ability to scroll through logs within a time frame. Right now, we can search for specific errors. However, if we want to look for "before and after" within a specific time frame, it's not easy using the tool. This would be an improvement."
What is our primary use case?
How has it helped my organization?
For many of our services, we use Sumo Logic to track errors and send notifications to our Slack channel, if there are issues. Then, we have our support people monitoring this, and they can react quickly.
What is most valuable?
The key features that we have been using:
- The ability to troubleshoot production issues.
- Set up monitoring for errors.
What needs improvement?
I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If there was more of a graphical user interface, it would be beneficial.
It would be nice to have an improved ability to scroll through logs within a time frame. Right now, we can search for specific errors. However, if we want to look for "before and after" within a specific time frame, it's not easy using the tool. This would be an improvement.
We are still looking for some functionality to make the alerting and monitoring set up easier and more user-friendly.
Buyer's Guide
Sumo Logic Security
October 2024
Learn what your peers think about Sumo Logic Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We are sending out real-time streaming of logs from multiple applications, and we haven't had any issues with the application.
What do I think about the scalability of the solution?
Scalability has been good for our needs.
We have applications across the company which are using Sumo Logic. We haven't run into any scaling issues in regards to size so far.
How are customer service and support?
We haven't reached out to technical support yet.
What about the implementation team?
The integration was set up by us. What we did was use our deployment automation tools to send logs over to Sumo Logic. Most of this was done on our side. It would have been nice to have some out-of-the-box plugins which could have been used for this purpose.
We integrate with a lot of custom applications, mostly running on a Linux environment. What we do is we send logs from the Linux file systems over to Sumo Logic.
What was our ROI?
We have seen improvement in our operational processes.
What's my experience with pricing, setup cost, and licensing?
Pricing has been cheaper than some of the competing tools, like Splunk. However, if we went to ELK Stack, which is open source, it would have been less costly, but it would have required more development from our side. It is a good balance between price and functionality.
Which other solutions did I evaluate?
We also looked at Kibana.
We chose Sumo Logic because it had robust functionality. We also had a licensing agreement with the parent company.
What other advice do I have?
It is a good tool for operational logging and monitoring of applications.
We are using the hosted version.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineering Manager at Braintree
It provides easy visibility and shareable queries
Pros and Cons
- "It provides easy visibility. I also like the shareable queries because we share a lot across groups."
- "There needs to be improvement on imported data which can be used within Sumo Logic to do more advanced queries."
What is our primary use case?
We use it to keep our information database.
How has it helped my organization?
It provides easy visibility. I also like the shareable queries because we share a lot across groups.
What is most valuable?
Being able to join logs together across many services and servers.
What needs improvement?
There needs to be improvement on imported data which can be used within Sumo Logic to do more advanced queries.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We haven't had issues with it since I have been working with it.
What do I think about the scalability of the solution?
The scalability fits our needs. It seems very fast and works well.
How is customer service and technical support?
We just reach out via email if we need assistance.
What's my experience with pricing, setup cost, and licensing?
I don't pay the bill. I've heard the AWS Marketplace pricing is high, but I like the value.
Which other solutions did I evaluate?
It was already in place when I joined the company, and we are not currently looking at any alternatives.
What other advice do I have?
Reach out, see if you can get a demo on your data, and see how it fits your needs.
It works with all our main applications, so the integration with those products is pretty seamless from my standpoint.
We use the AWS version.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Sumo Logic Security
October 2024
Learn what your peers think about Sumo Logic Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Infrastructure Engineer at a wholesaler/distributor with 1,001-5,000 employees
We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues.
Pros and Cons
- "We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues."
- "It gives us a bird's eye view of what's happening from our connection's point of view."
- "I would like to see improvement in the user experience when configuring things, ingesting logs, and creating ports."
- "The initial setup is the most stressful, like learning how to use it."
What is our primary use case?
It is primarily for storing logs, then making reports out of the logs and also alert. If something goes up or down, or reaches a threshold, then we are on alert for that.
How has it helped my organization?
We push logs through Sumo Logic. The prime example is logs from our firewall. We have been pushing logs through Sumo Logic. Then, from there, we were able to generate reports which shows us security risks. In a way, it gives us a bird's eye view of what's happening from our connection's point of view.
What is most valuable?
We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues.
What needs improvement?
I would like to see improvement in the user experience when configuring things, ingesting logs, and creating ports.
Going forward, I would like more templates for reports, especially for common vendors, firewalls, and routers. That would be fantastic.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is good. I have never had any issues with it.
What do I think about the scalability of the solution?
The scalability is good. You can get as much as you want.
Our environment is very small. However, we are beginning to ramp up by pushing logs through Sumo Logic, as we progress with our cloud migration.
How is customer service and technical support?
The technical support is fantastic.
How was the initial setup?
The initial setup is the most stressful, like learning how to use it. Once you get hang of it, it should be all right.
I have had minimal experience of using Sumo Logic with the cloud. However, I think it's a matter of providing user credentials on your AWS account. I know they have different apps for AWS which you can easily use.
What other advice do I have?
It satisfied what we required of it, but there's still room for improvement in terms of adding applications. Also, there is a little more improvement needed in terms of guiding users on the start up process.
Look at your functionalities, features, and how appropriate the solution is with what you need. Sumo Logic does give a lot of monitoring ability, even ingesting logs and integrating dashboard reports. You can do reports and alarms, which will aid whomever in the management of their infrastructure.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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