I used the product to do the French pronunciations for complicated culinary techniques.
Instructional Design Consultant at Auguste Escoffier School of Culinary Arts
Helps to save time and has 24/7 automated bots for customer service
Pros and Cons
- "The solution helps us save time."
- "I have encountered glitches while working with Synthesia for an extended period. I would also like to see multiple avatars on the same screen for non-singular representation."
What is our primary use case?
How has it helped my organization?
I use Synthesia to do voice-over. My voice has a southern accent. You need a neutral accent to spread the count nationwide and beyond.
What is most valuable?
The solution helps us save time.
What needs improvement?
I have encountered glitches while working with Synthesia for an extended period. I would also like to see multiple avatars on the same screen for non-singular representation.
Buyer's Guide
Synthesia
January 2025
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For how long have I used the solution?
I have been working with the solution for a couple of months.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate Synthesia's scalability a seven out of ten.
How are customer service and support?
The tool has automated customer service bots that are available 24/7. It has a lot of materials as well.
How was the initial setup?
Synthesia's deployment was straightforward. I use it along with other third-party apps.
What other advice do I have?
Take a free trial or one month paid trial to use it for your specific use case. I rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Instructional Designer at a tech services company with 501-1,000 employees
A stable solution that can be used to create learning videos for customers and partners
Pros and Cons
- "Synthesia provides the ability to have the characters say nearly anything that you need them to, and its pronunciation library gives the absolute correct pronunciation that you need for any number of words."
- "Synthesia's video editor needs to be improved."
What is our primary use case?
The company I worked with used Synthesia to create learning videos for our customers and partners.
How has it helped my organization?
Synthesia improved our organization by streamlining a lot of the work that would have gone into video production and making it more dynamic. The solution also increased the turnaround time and made everything very, very fast.
What is most valuable?
Synthesia provides the ability to have the characters say nearly anything that you need them to, and its pronunciation library gives the absolute correct pronunciation that you need for any number of words. It allowed our characters to see the name of the company correctly without a lot of shortcuts or workarounds.
What needs improvement?
Synthesia's video editor needs to be improved. We're working with our Synthesia rep to get this issue at the forefront of the developer's minds. I haven't used it in a few months, but the last time I picked it up, the video editor wasn't that great.
Synthesia should include a good audio editor and a better timeline UI.
For how long have I used the solution?
I have been using Synthesia for nine months.
What do I think about the stability of the solution?
Synthesia is a very stable solution.
I rate Synthesia an eight out of ten for stability.
What do I think about the scalability of the solution?
Although it can scale, the price points dramatically increase once you hit a certain number of users. At that point, it's much better to either have a small team working with the tool or go all in and have an enterprise-wide solution.
I rate Synthesia a seven out of ten for scalability.
How are customer service and support?
Synthesia’s technical support was very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used WellSaid Labs.
What was our ROI?
We have seen a high return on investment with Synthesia.
What's my experience with pricing, setup cost, and licensing?
For what it is, I think Synthesia is priced pretty reasonably, but smaller businesses might be uncomfortable with such a large price tag. For what it is, the amount of time it saves, and the amount of work hours it saves, Synthesia is definitely worth the price.
What other advice do I have?
Synthesia was deployed on-cloud in our organization.
I would ask users to give it some time, look at all of the features that Synthesia offers, and be very open-minded. Also, it's best not to let a technical person evaluate Synthesia. Instead, let someone who is in video production or graphic design evaluate it because they are the ones who will understand the full capabilities of the tool.
Overall, I rate Synthesia a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Synthesia
January 2025
Learn what your peers think about Synthesia. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,083 professionals have used our research since 2012.
Senior Content Developer at Kinaxis
Helps to generate audio and video using AI avatars
Pros and Cons
- "Before Synthesia, recording a 20-minute script could take about one to two days. I had to review the recording to find background noise and edit it. If any change was identified, I had to redo the project. However, with Synthesia, I can have a recording within 20 minutes. It would only need minor tweaks. You could tell the difference between AI recording and human recording, but it improved the course of time in which we made the recording. Our Japanese customers didn't believe that it was AI voice. The tool's most valuable feature is quickly converting text into a usable audio format. It converts quality text to audio with an accent appropriate for regional dialects."
- "The AI avatars are good, but sometimes they have unnatural movements. The lip-syncing needs to be improved."
What is our primary use case?
We used Synthesia for AI speech and videos. We have done audio support for written text in multimodal learning. It helped us generate audio for different languages and create promotional materials for courses and certifications.
What is most valuable?
Before Synthesia, recording a 20-minute script could take about one to two days. I had to review the recording to find background noise and edit it. If any change was identified, I had to redo the project. However, with Synthesia, I can have a recording within 20 minutes. It would only need minor tweaks. You could tell the difference between AI recording and human recording, but it improved the course of time in which we made the recording. Our Japanese customers didn't believe that it was AI voice.
The tool's most valuable feature is quickly converting text into a usable audio format. It converts quality text to audio with an accent appropriate for regional dialects.
What needs improvement?
The AI avatars are good, but sometimes they have unnatural movements. The lip-syncing needs to be improved.
For how long have I used the solution?
I have been using the solution for five months.
What do I think about the stability of the solution?
I rate Synthesia's stability an eight out of ten. There were occasional delays and downtime, which were not significant.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten.
How are customer service and support?
Synthesia is very good with the support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We selected Synthesia because it had a good ramp-up and multi-user support. They have realistic sound compared to other tools.
How was the initial setup?
The tool's initial deployment is trivial. You need to sign up on the platform.
What was our ROI?
You can get the recordings done in minimum time and access international markets.
What other advice do I have?
I rate the product a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Thinkium Ambassador at Thinkium Foundation
The solution has good usability, and videos created through it have HD quality
Pros and Cons
- "Synthesia videos have HD quality, and the text and animations are better than other platforms."
- "The process of creating Synthesia enterprise accounts should be made more straightforward."
What is our primary use case?
I used Synthesia to create a pitch deck for my client, who needed to pitch an idea as an advertisement to his team. The solution is used to create advertisements, presentations, and videos.
What is most valuable?
Synthesia videos have HD quality, and the text and animations are better than other platforms.
What needs improvement?
The process of creating Synthesia enterprise accounts should be made more straightforward.
I lost two clients because I was trying to book an enterprise account for my client's project and could not do it. I reached out to Synthesia about booking a demo for the accounts but did not get any response. Then, they told me that to book a Synthesia enterprise account, I would have to pay an annual subscription.
The only issue I face with Synthesia is that there is a time limit to the amount of video I can create at a stretch. I cannot create a ten-minute video at a stretch. Instead, I will have to create shorter videos of three or two minutes to make the video ten minutes long.
For how long have I used the solution?
I have been using Synthesia for ten years.
What do I think about the stability of the solution?
I rate Synthesia a seven out of ten for stability.
What do I think about the scalability of the solution?
I rate Synthesia a seven out of ten for scalability.
How are customer service and support?
Synthesia's customer support team didn't address my issue related to creating an enterprise account.
How would you rate customer service and support?
Negative
How was the initial setup?
The solution’s initial setup is difficult.
What's my experience with pricing, setup cost, and licensing?
Synthesia's pricing for the basic accounts is okay, but it would be better if it could be reduced. There is no fixed price for the Synthesia enterprise account, and I really want to know how its pricing works.
What other advice do I have?
Synthesia is deployed on-cloud in our organization.
Synthesia has better usability, and its UI allows me to explore many things. I would recommend Synthesia to other users.
Overall, I rate Synthesia an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Evangelism at a tech vendor with 51-200 employees
The product is cheap, it saves time, and it is very good for internal training purposes
Pros and Cons
- "The product is very good for internal training and internal messaging."
- "The digital avatars must be refined."
What is our primary use case?
I evaluated the tool for internal training projects.
What is most valuable?
Synthesia is very good for internal training and messaging as it saves time. Previously, for me to create an asset, I needed to use several resources, including actors, studios, and lighting, all of which took considerable planning.
With Synthesia, it is easier. It has a wide range of digital actors, integrates with generative AI solutions such as ChatGPT, and continues to evolve with new features such as its new translation tool.
This makes distribution to diverse audiences much simpler.
What needs improvement?
I would be reluctant to use the solution for customer-facing products. The digital actors’ lips are typically out of sync, and their mannerisms can sometimes feel off. This can potentially create a disconnect with the audience. It is for that reason; real actors would be preferred for customer-facing assets. They have a greater capacity to show empathy, excitement, and passion in their delivery.
For how long have I used the solution?
I have been using the solution for about a year.
What do I think about the stability of the solution?
The stability is fine. It’s a fantastic product and perfect for certain use cases. My only reservation would be for customer-facing productions. The lip synchronization can sometimes look like a badly dubbed film and if the avatar looks off camera, then psychologically it looks as if they are lying
What do I think about the scalability of the solution?
I am the only one using the product in my organization.
How are customer service and support?
I have never contacted the technical support team. It is a very easy product.
How was the initial setup?
There is no installation required. It's a web-based, SaaS product. We just log on to the portal. It is also super easy to use. What's my experience with pricing, setup cost, and licensing? The solution is cost-effective and relatively cheap. I also believe the product is coming out with new personal and enterprise packages.
I've only used it to evaluate. If I were to recommend it to someone, I don't think that the cost of the product would be a detractor.
What's my experience with pricing, setup cost, and licensing?
The solution is cost-effective and relatively cheap. I believe the product is coming out with personal and enterprise packages. It is value for money. I've only used it to evaluate. If I were to recommend it to someone, I don't think that the cost of the product would be a detractor.
What other advice do I have?
I have used the solution for a couple of projects. It's a product that I actively follow. It has some really strong points, but it has some slight issues as well.
Everything that Synthesia is doing can be done with other tools, but the beauty of this product is that it is all collated into a nice, easy to use package.The product impressed me because it wasn't a huge learning curve. Simply type the script, choose your avatar and the tool generates the content.
This is invaluable for smaller organizations that do not have the budget, time, or resources to bring in real-life actors and means that changes can be made on the fly and not require costly reproduction.
I would recommend this product for evaluation; it is not ready for every project but would be my go-to solution in cases where digital actors (and their associated quirks) were deemed acceptable.
Remember, digital actors require lots of back-end processing, yes the models could be refined, but this would require more resources and ultimately reflect in elevated subscription pricing.
The software is a game changer and deserves all of the hype and praise it gets on social media. The tool is invaluable for companies that can't afford a studio or perhaps need to change content on the fly, especially in learning and development.
The digital actors are not quite on par with human actors, which we would expect.
Overall, I rate the tool a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Instructional Designer at a tech vendor with 11-50 employees
Easy to learn, user-friendly and adaptable to different content
Pros and Cons
- "It's amazing. Instead of taking a video camera and making videos from scratch, we can create them in Synthesia. We pick the right avatar that matches the style we want. It's easy to learn, even for new employees. It's very user-friendly and adaptable to different content."
- "Synthesia's compatibility with different learning patterns could be improved. I use it with Squarespace, and it's easy, but it could be better with other elements."
What is our primary use case?
I create educational videos, talking about various topics, such as courses about writing or courses about design.
I use Synthesia to create videos explaining the topics.
How has it helped my organization?
It's amazing. Instead of taking a video camera and making videos from scratch, we can create them in Synthesia. We pick the right avatar that matches the style we want.
It's easy to learn, even for new employees. It's very user-friendly and adaptable to different content.
What is most valuable?
How easy it is to go back and edit your work. The edit feature is super useful when you want to add or remove something from a video.
What needs improvement?
Some of the AI models can be improved, but not all of them. Some look less human-like, especially the older models. The newer models are great.
Synthesia's compatibility with different learning patterns could be improved. I use it with Squarespace, and it's easy, but it could be better with other elements.
For how long have I used the solution?
I've been using it for around a year to create AI videos for my e-learning pages.
What do I think about the stability of the solution?
It is pretty stable. I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a seven out of ten. When more than one person on my team is using our Synthesia account, it becomes quite slow.
How was the initial setup?
I use it in my web browser. So, the setup is pretty easy. Very straightforward.
What was our ROI?
I have seen a return on investment. The quality of the videos produced is better than if I had to create and edit them myself. It's much easier using Synthesia.
What's my experience with pricing, setup cost, and licensing?
The price reflects well on the ability of the software. It matches exactly what it offers.
What other advice do I have?
I would advise other users to play around with it for a while. It might seem basic, but you can create high-quality content with it. Keep using it for different types of activities or learning opportunities.
Overall, I would rate the solution nine out of ten. It is really great product for it has to offer.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Anonymous at a manufacturing company with 11-50 employees
A stable solution that can be used to create high-quality learning content videos with different languages and accents
Pros and Cons
- "Synthesia gave us the ability to create high-quality learning content quickly."
- "Synthesia is an expensive, high-end product, and its pricing could be a bit cheaper."
What is our primary use case?
We used Synthesia to create videos with different languages and accents.
What is most valuable?
Synthesia gave us the ability to create high-quality learning content quickly.
What needs improvement?
Synthesia is an expensive, high-end product, and its pricing could be a bit cheaper.
What do I think about the stability of the solution?
Synthesia is a stable solution.
What do I think about the scalability of the solution?
Synthesia is a scalable solution. Three learning designers were using Synthesia in our organization. The three people who used Synthesia to build content were on my team. The solution was deployed to 4,000 employees globally.
How are customer service and support?
When we first got Synthesia, we asked the technical support team questions about its functionality, and they were very helpful.
How would you rate customer service and support?
Positive
What was our ROI?
We have seen a return on investment with Synthesia. The solution gave us the ability to create content, which, if done externally, would have cost us four times as much.
Which other solutions did I evaluate?
Before choosing Synthesia, we evaluated other options. We chose Synthesia because its cost, functionality, and service were better.
What other advice do I have?
Synthesia was deployed on-cloud in our organization.
I would recommend Synthesia to other users. Since it's an expensive product, users should consider the cost before choosing Synthesia.
Overall, I rate Synthesia ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Talent acquisition & development specialist at Software Productivity Strategists, Inc. (SPS)
Is used to create and develop AI videos for our organization
Pros and Cons
- "Artificial Intelligence induced video features are the most valuable."
- "They should indulge in better advertising and also voice modulation features for the videos should be introduced."
What is our primary use case?
I used the central area to help me make AI videos, and it was pretty helpful.
I develop videos for our organization.
What is most valuable?
Artificial Intelligence induced video features are the most valuable.
What needs improvement?
They should indulge in better advertising and also voice modulation features for the videos should be introduced.
For how long have I used the solution?
I have been using Sysnthesia for five months.
What do I think about the stability of the solution?
The solution is highly stable. I rate the stability a nine and a half out of ten.
What do I think about the scalability of the solution?
The solution is very scalable. Presently, three users are using the solution. I rate the scalability a ten out of ten.
How are customer service and support?
The technical support team is good.
How was the initial setup?
The initial setup is straightforward. The deployment took fifteen days.
What other advice do I have?
I rate the solution a ten out of ten, overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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Updated: January 2025
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