TalkDesk Reviews

We use the solution for our contact center and as our telephony system.

The most valuable feature of the solution is its ease of use.

The solution's reporting feature is sometimes delayed and could be improved. Sometimes, the reports don't update quickly enough, leading to backlogs.

I have been using TalkDesk for three years.

I rate the solution’s stability a nine out of ten.

Around 120 users use the solution in our organization.

We previously used a different tool and switched to TalkDesk because of its stability.

The solution's initial setup is very easy and fast.

TalkDesk's pricing is with the investment.

Before choosing TalkDesk, we evaluated other options like 8x8 and Mitel.

TalkDesk is a SaaS product. I would recommend the solution to other users. It is easy for a beginner to learn to use TalkDesk for the first time. TalkDesk is a very easy-to-use, powerful, and feature-rich solution.

Overall, I rate the solution a nine out of ten.

I am a call center agent, and we use the solution to make and receive calls. 

The solution's most valuable feature is its calling feature. It is very stable for outbound calls, and the tool's call routing feature is efficient. We integrated it with Zendesk. I answered the calls in my queue and transferred the ones that were for escalation. TalkDesk is very user-friendly. 

Inbound calls are shaky, especially if your internet speed is not high. It happens because of the internet bandwidth. The solution must be stable for regions with slow internet speeds, such as South Africa, Nigeria, and Kenya. It is because Africa doesn't have a good internet infrastructure. 

I have been using the solution for one year and two months. 

I rate the solution's stability a seven out of ten. Changing the status was sometimes a problem. Sometimes, you'd be on break or away, and the system would switch back to available status without you doing it, even if it were still your break time.

At times, I sort things out. 

We switched from Zendesk to TalkDesk because of the cost. 

TalkDesk's deployment is straightforward. 

I would recommend the product to others. It is an efficient and easy-to-use technology. It can handle calls and different portfolios. I rate the product an eight out of ten.