TalkDesk Reviews

I use TalkDesk for IVR applications, specifically for collecting payments. The system prompts them to enter their account number, checks their balance, allows them to choose a payment amount, collects credit card information including number, expiration month, and year, and then processes the payment.

TalkDesk and their online support are very helpful. I collaborated with another resource who managed the call routing. My role was to develop applications that interacted with the routing system as needed, such as taking over calls for payment processing and directing any issues to the appropriate support personnel.       

One area for improvement is its graphical environment, which doesn't allow for customized placement of icons or separate pages, making it challenging to organize and maintain complex applications. Additionally, it lacks certain features for applications like default inter-digit timeout settings or overall prompt timeout settings, which are common in other products.

I have been using TalkDesk for three years.

I didn't encounter any stability issues with TalkDesk; it worked reliably and was easy to manage.

Based on its solid performance, I believe it would handle increasing users and data well. In our organization, approximately three thousand users and an additional thousand patients use TalkDesk.

TalkDesk's support is lacking, with long response times and delayed product feature timelines. 

We switched from Vonage due to cost issues.

Setting up TalkDesk initially wasn't difficult, but it could be improved. Typically, I'm used to creating one application that can adapt to different environments through parameters, ensuring it works consistently across different stages like development or production. However, with TalkDesk, I had to create separate applications for each environment, which required some manual adjustments, especially for API calls.

The product is worth the investment based on its performance.

Overall, I would rate TalkDesk a seven out of ten. 

My advice to others would be to expect some learning curves with the product but to give it time as it becomes easier to use once you get familiar with it.

I am a call center agent, and we use the solution to make and receive calls. 

The solution's most valuable feature is its calling feature. It is very stable for outbound calls, and the tool's call routing feature is efficient. We integrated it with Zendesk. I answered the calls in my queue and transferred the ones that were for escalation. TalkDesk is very user-friendly. 

Inbound calls are shaky, especially if your internet speed is not high. It happens because of the internet bandwidth. The solution must be stable for regions with slow internet speeds, such as South Africa, Nigeria, and Kenya. It is because Africa doesn't have a good internet infrastructure. 

I have been using the solution for one year and two months. 

I rate the solution's stability a seven out of ten. Changing the status was sometimes a problem. Sometimes, you'd be on break or away, and the system would switch back to available status without you doing it, even if it were still your break time.

At times, I sort things out. 

We switched from Zendesk to TalkDesk because of the cost. 

TalkDesk's deployment is straightforward. 

I would recommend the product to others. It is an efficient and easy-to-use technology. It can handle calls and different portfolios. I rate the product an eight out of ten.