Senior SAP CRM Consultant at K2 Partnering Solutions
Vendor
2016-01-18T07:13:34Z
Jan 18, 2016
1. Reliability (Call drop rates etc.), 2 effiency and Usability (queues, Hot/ cold transfer , hold , supported channels etc. ) ,3. Reporting and ease of Integration .
PeerSpot users compared the pricing plans of various Contact Center Platforms, but only after considering other key features: the highest ranked considerations included open standards to allow for simple integration, user-friendly interface usability, and number/quality of features. Reliability such as call drop rates and security also ranked high as features that should be included in a quality Contact Center Platform. Intuitive call routing, customization, and reporting were also mentioned...
Price, features, and reviews on the platform.
When thinking about call center software, there are several aspects important to any business I would highlight:
#1 Great call quality
#2 Possibility to choose phone numbers from different countries (according to markets I operate on)
#3 Integration with my existing CRM and helpdesk system is a must
#4 Well-working features like call recording, IVR, call routing, user-friendly call flow &Â workflow automation builder, etc.
Customer needs
The need for real omnichannel with integrated reporting for integrated customer-historry and customer experiences.
1- Open Standards (for integration) 2- Usability 3- Price 4- Security
1. Reliability (Call drop rates etc.), 2 effiency and Usability (queues, Hot/ cold transfer , hold , supported channels etc. ) ,3. Reporting and ease of Integration .
Intelligent calk routing features, user interface, customized ability, integration, price.
Integration capability, customisation ability, user friendliness, lightweight application , price per license
User-Interface is #1. Customization ability #2. Integration #3. Price #4.