We use the solution for patching and security response.
IT Operation Services Manager / IT Vendor Coordinator / Change Manager at a healthcare company with 501-1,000 employees
Helps with patching and security response
Pros and Cons
- "I like the tool's incident response and security patching."
- "The solution needs to improve the reporting and tracking capabilities."
What is our primary use case?
What is most valuable?
I like the tool's incident response and security patching.
What needs improvement?
The solution needs to improve the reporting and tracking capabilities.
For how long have I used the solution?
I have been using the product for six years.
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Tanium
November 2024
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What do I think about the stability of the solution?
The solution is stable. Tanium's agents that get deployed are highly reliable, which is the one benefit it has over SCCM.
What do I think about the scalability of the solution?
The product is built to scale.
How are customer service and support?
I have not contacted the tool's support directly but my team has and finds them to be pretty responsive. They are top in customer service.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive but it's a good investment.
Which other solutions did I evaluate?
We decided to use Tanium instead of SCCM because of security reasons. It's one of the most effective security response tools.
What other advice do I have?
I would rate the product a seven out of ten. I would not choose the product blindly. It's a product you almost can't do without. You need to have an experienced person with strong security background or experience in setting up and using Tanium.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder at a construction company with 11-50 employees
Robust, and functional, but the technical support, and pricing could be improved
Pros and Cons
- "The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
- "It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
What is our primary use case?
There are some very compelling use cases. A value proposition.
What is most valuable?
The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps.
Things that are sometimes overlooked within an IT support, operational, and security model framework, and all of that being consolidated into a multi-view and multi-windows dashboard.
What needs improvement?
The problem or challenge is a pre-sales and go-to strategy for the SMB market delivered through a channel or model.
It's very convoluted and vague, which leads to some confusion about the various types of modules, and the device-to-seat cost is extremely difficult to calculate.
You could have six different modules with 15 to 20 different device counts, which raises some red flags regarding service support and operational operations availability.
To be honest, I don't have enough time in the seat, or on the technology, to say whether or not there is a gap in terms of function or software.
It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model.
For how long have I used the solution?
We are not really using it. As part of what my company does, we provide executive-level advisory and consulting services based on these types of products and other products in the marketplace. We are not end-users, rather we are, a service delivery, and integrator, as well as an executive business and operational technology alignment company.
We last worked with our clients on this solution in the last 30 days.
The version is the endpoint security and point management suite under a thousand seats.
What do I think about the stability of the solution?
The client hasn't used it long enough to know whether it's stable or not. It is reasonably stable, but it does not provide long-term stability or service to this software. I don't have enough working time on it.
What do I think about the scalability of the solution?
Tanium is a scalable product.
How are customer service and support?
Technical support is lacking.
I would rate the technical support a three out of five.
That is not necessarily people; it's the service window.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
HPE Simplivity, Nutanix Acropolis AOS, and VMware vSAN are all available. I don't have much experience. The research was being done as part of an inquiry on a consulting engagement for one of my clients.
We are working with Rapid Seven, and Crowdsource.
How was the initial setup?
It's hosted by a third party on an MSP cloud platform.
This is not a light switch. It is probably a four on the level of complexity.
It may take up to 60 days to implement.
What about the implementation team?
There is an on-premises version, but it is only available for more than a thousand seats through an appliance model.
What's my experience with pricing, setup cost, and licensing?
It is not inexpensive.
It is higher than some competitors in the market. However, it appears to be more robust and functional to me.
Aside from the standard licensing fees, there are significant additional costs.
What other advice do I have?
Some of the current topics of interest include software as a service based on cyber risk and cyber security. But I would say that would be the most, one of the most prevalent.
I would suggest doing your due diligence.
I am an independent consultant.
I would rate Tanium a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Tanium
November 2024
Learn what your peers think about Tanium. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
Threat Intelligence at a university with 10,001+ employees
We are able to go granular while looking at our network and users
Pros and Cons
- "Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
- "I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
What is our primary use case?
It's used at an enterprise level to monitor natural behavior and point behavior across the organization.
How has it helped my organization?
Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient.
The solution has helped to increase staff productivity. It has made the process a lot quicker.
What is most valuable?
Being able to go as granular while looking at our network and users. Also, getting as much detailed information on analytics, which is good.
What needs improvement?
- I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments.
- Custom modules would be nice.
- Visualization of data could be added to it.
- Making the initial process easier always helps.
What do I think about the stability of the solution?
It is pretty stable and regularly maintained. Its updates are good.
What do I think about the scalability of the solution?
It is pretty scalable. We use it on a pretty broad scale, so we have grown as the company's grown.
How are customer service and technical support?
I don't deal with technical support directly.
How was the initial setup?
It was pretty straightforward. I don't think it took that long to get it integrated.
What was our ROI?
From an efficiency and team perspective, we have seen a decrease in mean time to detect and respond to threats.
Which other solutions did I evaluate?
We look at what holes that we have in our system. The landscape is changing, and we look at what we could add to help improve detection and improve the visibility into our network more. So, based off of that, the team evaluates new products constantly. We try them out, then test them, and decide if they want to keep them.
We tested three or four solutions, going through one or two month trials. We chose this solution based on our testing, the scalability of our organization, and product cost.
What other advice do I have?
We use it pretty regularly on quite a large scale. I don't think I've heard anyone have any major complaints so far, just the little things.
We have been growing quite a bit, so we have been trying out bigger solutions. From a maturity standpoint, we have been bringing in new environments relatively quickly and adding to our existing ones. So, scalability has been a big deal for us.
Try it out. The best way to test any of these technologies is implement them with real data. See how your environment works with each network and compare them.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Provides a linear-chain architecture and is useful for collecting data to make AI models
Pros and Cons
- "Tanium’s linear-chain architecture is valuable."
- "The reporting could be improved."
What is our primary use case?
We collect end-point data. We use it to make AI models and provide it to customers. I use Tanium’s sensors, collect data, and develop dashboards. The sensors have many data types. If we need different data types, we can write scripts.
What is most valuable?
Tanium’s linear-chain architecture is valuable.
What needs improvement?
The reporting could be improved.
For how long have I used the solution?
I have been using the solution for two to three years.
What do I think about the scalability of the solution?
We have about ten users in our organization.
Which other solutions did I evaluate?
I also use Ansible. Many customers do not want to install agents in their systems.
What other advice do I have?
I am a developer. We use the product because our CEO has a connection in Tanium. Our company is a partner. I researched and created some documents about agent and agent release. Overall, I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
Last updated: Mar 12, 2024
Flag as inappropriateSenior Information Technology Security Consultant at Intelector
Beneficial patch management, useful inventory and distribution
Pros and Cons
- "Tanium's most valuable features are patch management, inventory, and distribution software."
- "The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
What is our primary use case?
Tanium can be deployed on the cloud and on-premise.
What is most valuable?
Tanium's most valuable features are patch management, inventory, and distribution software.
The upgrades in Tanium are easy because it is in the cloud. The upgrades are embedded in the solution, they do the upgrades. When the customer does not use the application and it's no problem. When using other solutions you need to do the upgrades through a technical team, that can apply the upgrades when agreed with the customer.
What needs improvement?
The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization.
For how long have I used the solution?
I have been using Tanium for approximately one year.
How are customer service and support?
The support Tanium provides could improve by reducing the delay times for issue responses.
What's my experience with pricing, setup cost, and licensing?
Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix.
What other advice do I have?
I rate Tanium an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Useful features, highly scalable, and reliable
Pros and Cons
- "Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
- "The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
What is our primary use case?
Tanium is used for network security. We can acquire files, detect malicious file-related activities, and process-related activities in our environment.
What is most valuable?
Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively.
What needs improvement?
The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used.
For how long have I used the solution?
I have been using Tanium for a few months.
What do I think about the stability of the solution?
The stability is good but it could still improve.
What do I think about the scalability of the solution?
Tanium is highly scalable.
We have approximately 7,000 laptops and 40,000 regular systems that we have deployed Tanium on.
Which solution did I use previously and why did I switch?
I have used other security solutions, such as CrowdStrike Falcon and HX FireEye.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We have a security engineering team of four people that does the implementation and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
There is an annual license required to use this solution.
What other advice do I have?
I rate Tanium a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Channel Director at a tech services company with 1-10 employees
Great security features but the solution lacks mobility
Pros and Cons
- "The security features are very valuable."
- "The solution lacks mobility."
What is our primary use case?
Our primary use case of this solution is for endpoint protection and, more particularly, the patching. We are integrators and customers of Tanium and I'm a channel director.
What is most valuable?
The security features are very valuable to us as is the fact that the solution is easy to use with a quick implementation time.
What needs improvement?
Our biggest issue with the solution is its lack of mobility. Also, when it comes to deploying the SaaS, it's more difficult to deploy on-prem.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
The stability of the solution is good.
What do I think about the scalability of the solution?
The solution is scalable. We currently have 1,500 mainly end users using this product. There are approximately 15 additional people working in the IT department that also use this solution.
How are customer service and technical support?
I have never used the technical support so can't comment. The community is pretty good although there's not enough technical information available. The community's helpful for the day-to-day business.
Which solution did I use previously and why did I switch?
We previously used SCCM and we moved to Tanium because of the number of platforms we can manage with Tanium which is much greater than SCCM offers. SCCM is only Microsoft and we needed to cover all the platforms such as Linux as well as others.
How was the initial setup?
The initial setup was relatively easy. Installation and deployment took less than a week.
What other advice do I have?
I would recommend the solution for what it is, but not for what it is not. It's actually lacking one major feature and that is mobility which is very important. The lack of this software is why I wouldn't recommend Tanium but in terms of security, deployment and installation, the solution is fine.
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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