Service and Support
Many users find Tanium's customer service responsive with helpful community assistance, though some cite technical support delays and less favorable live support options. Teams appreciate account managers and third-party vendors solving most cases, yet desire quicker responses and better documentation. While some rate support as good, others find it lacking due to service limitations and error troubleshooting challenges. Overall satisfaction varies, with ratings ranging from three to eight out of ten.
Deployment
Tanium's initial setup is generally seen as straightforward and not complex. Users find it user-friendly and rapid in deployment, taking less than a week to a few months depending on environment size. Some report challenges due to network complexity, especially large organizations. A few rate the complexity as moderate, requiring several personnel for deployment and maintenance. Different environments influence setup time, ranging from weeks to over a year for extensive infrastructures.
Scalability
Tanium is generally considered scalable by many users, with some praising its performance across large infrastructures and diverse environments. Some users note challenges with varying architectures and remote assets. It is frequently rated high for scalability, though some encounter limitations during large deployments. Medium-sized entities find it effective. Adoption spans from thousands of assets to a few team members, showing adaptability. Users express contentment once optimization is achieved.
Stability
Tanium is often regarded as stable and regularly maintained with efficient updates. While some users find stability challenges, particularly with heavy loads and initial traffic contention, others note no crashes or bugs, describing it as reliable. Many appreciate its performance, highlighting its reliability, especially with agents. Though some users feel it needs improvement in long-term stability and driver issues, stability often receives high ratings, reflecting a strong performance.
