We had another product with Vectra AI and used the MDR solution as an add-on. Initially, it wasn't fully appropriately configured, so we didn't get the expected results. Even once configured correctly, we weren't fully satisfied with its response. The issue was both with their service response and the product's capabilities.
The solution's weekly reports needed to have more explanations. However, we needed more explanations because the reports provided were mainly statistical. We were looking for more analysis and insights.