What is our primary use case?
My company's clients use the product for monitoring purposes and capacity planning.
What is most valuable?
The most valuable aspect of the solution is related to its features revolving around capacity planning, which helps users when a new project comes up since a user just needs to put the requirements in the product, and it will notify how many more resources are needed for the project. The tool offers recommendations in terms of informing users which VMs are oversized or undersized, allowing users to efficiently manage the resources accordingly.
What needs improvement?
From an improvement perspective, I think that though the tool offers integration with other solutions and some dashboards are available, they are not full-fledged ones. Suppose there is a need for the integration of VMware Aria Operations for Logs with Cisco or any other hardware storage solutions, and if a customer needs a single pane of glass monitoring, then such a functionality is not in place as of now. The aforementioned areas of concern can be considered for improvement of the product.
The product's price falls on the higher end of the spectrum, making it an area of concern. From an improvement perspective, the product's price can be reduced.
In relation to the product, the area of cloud operations is a little bit complicated, making it one of the elements where improvements can be made.
For how long have I used the solution?
I have been using VMware Aria Operations for Logs for eight years. My company operates as a system integrator of the product.
What do I think about the stability of the solution?
It is a highly stable solution.
Stability-wise, I rate the solution a nine or ten out of ten.
What do I think about the scalability of the solution?
It is a highly scalable solution.
Scalability-wise, I rate the solution a ten out of ten.
My company deals with enterprise customers who use the product with 500-odd VMs.
How are customer service and support?
The solution's technical support takes a lot of time to reply to our queries related to the product, and sometimes, my company is unable to contact the solution's support team directly. I rate the technical support an eight out of ten.
How would you rate customer service and support?
How was the initial setup?
The product's deployment phase is easy.
The solution can be deployed in a day or two.
One architect and one engineer can manage the product's deployment phase.
The solution is deployed on the cloud and on an on-premises model.
What was our ROI?
My company has experienced a return on investment from using the product as we could reduce 20 percent of the efforts we used to apply in the monitoring area. The solution has also improved efficiency by 20 to 25 percent.
What's my experience with pricing, setup cost, and licensing?
I rate the product's price a six on a scale of one to ten, where one is cheap, and ten is expensive. My company makes yearly payments towards the licensing costs attached to the solution. There are no additional payments besides the licensing costs attached to the solution.
What other advice do I have?
The product's maintenance phase is easy.
One person can manage the product's maintenance phase, which involves areas like the product's upgrades, updates, and monitoring.
VMware Aria Operations for Logs is a good tool since it is possible to integrate it with all major public clouds. With VMware Aria Operations for Logs, you can adapt to a single solution that offers centralized monitoring on hybrid clouds or multi-cloud environments.
I rate the overall tool a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator