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reviewer1688997 - PeerSpot reviewer
Delivery Manager at a computer software company with 501-1,000 employees
Real User
Easy to set up with good cost and performance optimization
Pros and Cons
  • "The pricing is rather competitive right now."
  • "The performance and accuracy of Cloud Health need to be improved."

What is our primary use case?

Primarily, the end-user gets a perspective of their cloud usage and up-to-date billing. That's one use case. 

On top of that, there are multiple reports which I use daily, to track usage or to lay out performance optimization and cost optimization.

What is most valuable?

The cost and performance optimization reports are the most valuable aspect of the solution. 

The initial setup is straightforward.

The solution can scale.

We find the product to be stable. 

The pricing is rather competitive right now.

What needs improvement?

The performance and accuracy of Cloud Health need to be improved. Right now, the data is not very accurate. We have to always validate it with some other data. Accuracy is something that is very important to us, especially in terms of cost management. 

Sometimes the tools aren't as responsive as I would like. they are occasionally slow. Sometimes it takes ten seconds to load the tools. 

Technical support could be better.

I'd prefer it if the solution was a bit cheaper.

For how long have I used the solution?

I've used the solution for the last two years or so. It's been a while now. 

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VMWare Tanzu CloudHealth
December 2024
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What do I think about the stability of the solution?

The product is a stable product. While the data itself is not yet accurate, and we have to always look at and validate the data, the solution does give good information sometimes.

What do I think about the scalability of the solution?

The solution is very easy to scale. 

We have about 20 people that work with the solution in our organization.

How are customer service and support?

Technical support isn't as good as I would like it to be. They need faster response times and they need to provide more qualified personnel. 

Which solution did I use previously and why did I switch?

I also have experience with Central ITCS, which I've used for a few months.

Both the products have a good amount of features and functionality. Which is better depends upon what kind of usage your end customer needs. For example, if I'm a startup and I'm not interested in a lot of features, CloudHealth is a good option. If I'm only interested in a couple of features, then I may go with Central ITCS. 

How was the initial setup?

The initial setup is a simple process. For any technical person, if the steps are provided, it's very easy. There isn't too much complexity involved. 

Maintenance is not a big concern for the end-users as it is a cloud-based service. Updates, for example, happen automatically and any new features, et cetera, are announced ahead of time.  

What about the implementation team?

There is a technical team member associated with this product, and they really have helped us with the onboarding process.

What's my experience with pricing, setup cost, and licensing?

There are no additional costs beyond the standard licensing fee. The pricing, overall, is pretty reasonable. 

Which other solutions did I evaluate?

I have compared the solution to other products. I would say that Cloud Health has tremendous scope, and is on many clouds, including Google Cloud, Amazon, AWS, and Azure. It may even be on Oracle soon. Its scope is great and it's a very adaptable solution. It employs its features more effectively than other options in the market. 

What other advice do I have?

We're an end-user of the product.

We are using the latest version of this solution. 

I would recommend this product for people who are more established in this cloud business and would like to help their end customers in optimizing for faster performance.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free VMWare Tanzu CloudHealth Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free VMWare Tanzu CloudHealth Report and get advice and tips from experienced pros sharing their opinions.