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ServiceNow IT Operations Management vs VMWare Tanzu CloudHealth comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (2nd), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (4th)
VMWare Tanzu CloudHealth
Ranking in Cloud Management
18th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
Cloud Cost Management (5th)
 

Mindshare comparison

As of February 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.6% compared to the previous year. The mindshare of VMWare Tanzu CloudHealth is 2.1%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Steve Staten - PeerSpot reviewer
The solution has excellent scalability, great dashboards, and is stable
I use the solution daily, multiple hours a day to identify possible savings by analyzing the various displays as well as the policies for possible cost savings for our customers CloudHelth has helped our organization with trying to right-size virtual machines based on current utilization and…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like Turbonomic's built-in reporting. It provides a ton of information out of the box, so I don't have to build panels for the monthly summaries and other reports I need to present to management. We get better performance and bottleneck reporting from this than we do from our older EMC software."
"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."
"The proactive monitoring of all our open enrollment applications has improved our organization. We have used it to size applications that we are moving to the cloud. Therefore, when we move them out there, we have them appropriately sized. We use it for reporting to current application owners, showing them where they are wasting money. There are easy things to find for an application, e.g., they decommissioned the server, but they never took care of the storage. Without a tool like this, that storage would just sit there forever, with us getting billed for it."
"Using this product helps us to reduce performance risk because it shows us where resources are needed but not yet allocated."
"Before implementing Turbonomic, we had difficulty reaching a consensus about VM placement and sizing. Everybody's opinion was wrong, including mine. The application developers, implementers, and infrastructure team could never decide the appropriate size of a virtual machine. I always made the machines small, and they always made them too big. We were both probably wrong."
"The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"
"It is a good holistic platform that is easy to use. It works pretty well."
"On-premises, one advantage I find particularly appealing is the ability to create policies for automatic CPU and memory scaling based on demand."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The asset management tools are very valuable."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management is a stable product."
"The solution is easy to use and has great orchestration and automation capabilities."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable thing I have found is the cost saving recommendations"
"It's stable. For report presentation, it's been fast."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The solution is good for cloud cost management."
"This solution is fast and very easy to understand, even if you are not a technician."
"The pricing is rather competitive right now."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
 

Cons

"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."
"The reporting needs to be improved. It's important for us to know and be able to look back on what happened and why certain decisions were made, and we want to use a custom report for this."
"We're still evaluating the solution, so I don't know enough about what I don't know. They've done a lot over the years. I used Turbonomics six or seven years ago before IBM bought them. They've matured a lot since then."
"Since the introduction of a HTML 5 based interface, our main - but minor - criticism of a less than intuitive operation managers' GUI would be the area of improvement."
"We don't use Turbonomic for FinOps and part of the reason is its cost reporting. The reporting could be much more robust and, if that were the case, I could pitch it for FinOps."
"Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."
"They have a long road map when we ask for certain things that will make the product better. It takes time, but that's understandable because there are other things that are higher on the priority list."
"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."
"The solution's subscription model could be improved."
"I advise others not to customize a lot while using the solution."
"The pricing is high."
"Service mapping is pretty limited."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The initial setup phase was hard and could be made easier."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"The Perspectives feature could be better."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The performance and accuracy of Cloud Health need to be improved."
"If you are working with the OS you need help and other connectors to get more information."
 

Pricing and Cost Advice

"What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training."
"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."
"In the last year, Turbonomic has reduced our cloud costs by $94,000."
"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."
"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."
"You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm."
"It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year."
"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."
"It has different subscription models."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The solution is costly compared to the products offered by its competitors."
"There are additional costs, you have to pay more for everything."
"There could be flexibility in pricing for the product."
"I give the cost of the solution an eight out of ten."
"CloudHealth has a subscription-based model."
"The licensing fees depend on how big the company is. If you are a larger company then you have a better contract with a better price. The price is different for a small company."
"The pricing is competitive and while other products are good they are considerably more expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Energy/Utilities Company
8%
Educational Organization
41%
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
What do you like most about CloudHealth?
The product is easy to use in terms of monitoring all the environments. It works for multiple clouds.
What needs improvement with CloudHealth?
There could be flexibility in pricing for the product. They should provide information or tools to tune the cloud res...
What advice do you have for others considering CloudHealth?
I rate VMware Aria Cost powered by CloudHealth an eight out of ten.
 

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
Aria Cost powered by CloudHealth, CloudHealth
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMWare Tanzu CloudHealth and other solutions. Updated: January 2025.
838,533 professionals have used our research since 2012.