VMware vSphere is a very stable solution that can be used to host your virtual services. If you want to host a virtual machine, VMware vSphere is the best tool available on the market.
TEM Practice at a tech vendor with 10,001+ employees
Hosts virtual services and allows you to move servers from one system to another
Pros and Cons
- "The most valuable features of the solution are the overall virtualization technology and the new features that allow you to move servers from one system to another."
- "It would be good if the licensing cost of the solution could be cheaper."
What is our primary use case?
What is most valuable?
The most valuable features of the solution are the overall virtualization technology and the new features that allow you to move servers from one system to another. The solution's newer technologies allow you to do network-level isolation.
What needs improvement?
It would be good if the licensing cost of the solution could be cheaper.
For how long have I used the solution?
I have been using VMware vSphere for five to ten years.
Buyer's Guide
VMware vSphere
November 2024
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,053 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability is also good because you can scale using your required hardware. At the same time, the VMware vSphere and VMware vCenter combination can allow you to scale up to a decent level. Around 100 users were using the solution in our organization.
How are customer service and support?
The solution's technical support was good and fast enough. The technical support team was able to help us with most of the problems we experienced.
How was the initial setup?
The installation and initial setup of the solution were simple because we had a team of people already familiar with VMware. Learning a newer version was never difficult for them. They could easily streamline into the newer versions and use them effectively. So, the learning curve was not that high for the team.
What was our ROI?
The biggest benefit we had with VMware vSphere is that we could provide effective service to our end customers. I was able to support multiple operating systems on VMware, which was the biggest value of the product.
What's my experience with pricing, setup cost, and licensing?
VMware vSphere on-premises is still cheaper than the cloud. It's the kind of technology you can always count on.
What other advice do I have?
VMware vSphere has helped us provide better services to our customers because we were able to provide them with stable service. The availability of our systems increased by using VMware products. The solution's security was adequate, but we were not using it extensively.
The solution's High Availability is definitely the factor that comes into the picture because you cannot have downtime in today's IT world. VMware becomes a core strength of the product. It gives you the required availability, scalability, and stability for the environment.
I have always been looking for a seamless cloud migration strategy, which has already been implemented. Now, you can easily migrate systems from on-premises to AWS or Azure cloud. It is easy to integrate VMware vSphere with other products.
Many people using the infrastructure on-premise sometimes want to use the additional capacity in the cloud for additional functionality. The version I used earlier did not have the functionality to move the server from on-premises to the cloud seamlessly. In the newer version, they already have established that part.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 22, 2024
Flag as inappropriateChief Technology Officer at a computer software company with 11-50 employees
Video Review
Easy to use, anybody can figure out how to power on or create a VM
Pros and Cons
- "The built-in encryption of vSphere really helps us to secure our customers, especially customers in the medical field who need to be HIPAA compliant. Being able to encrypt the VM itself helps out a ton."
What is our primary use case?
My primary use case of VMware vSphere 6.7 is that I manage some 100 clients who are using this product in their day-to-day work. These are businesses that use it. It runs the core of their networks. It runs their business. It is critical for them to be up and running, so vSphere is pretty important for them.
The mission-critical application that we run on vSphere is our main program that we use to actually monitor all of our customers. We have hundreds of customers. Our main application of remote monitoring runs in our vSphere environment. We also run our Exchange, which is critical. That's how we get our alerts about all of our systems that we're managing. We also run our ticketing systems. When a customer will submit a ticket via email we get it. All of that is running on vSphere.
How has it helped my organization?
While I don't have percentages to share, I can say that I have received a performance boost (using vSphere).
The solution has improved our organization because it's made our jobs a lot easier. We're able to monitor all these customers and, with vSphere, they're much more stable than they were previously when they were on physical servers. The fact that they're more stable makes our jobs a lot easier.
What is most valuable?
The most valuable features of vSphere are really the scalability and its reliability. It's really helped us, as a managed service provider, because we have so many customers that we have to be pretty much on call for, so that when it's up and running and it's working well, that makes our jobs a lot easier.
The built-in encryption of vSphere really helps us to secure our customers, especially customers in the medical field who need to be HIPAA compliant. Being able to encrypt the VM itself helps out a ton.
I find vSphere very simple and easy to manage. It has a very good GUI that you're able to use. Anybody can log in and start clicking around and figure out how to power on a VM, how to create a new VM. It's pretty streamlined for the most part.
As far as the ease of use goes, if you ever were in a situation where something was down, I feel like the logging in VMware makes it really easy to report what's going on. The logging is a really helpful feature. Also, some of the features built in, like vMotion - if you do have a server that's down - you can use something like vMotion to get it back up and running.
What needs improvement?
As far as room for improvement goes, I really feel like each release they're coming out with new features, making it better and better. The new HTML5 client is almost there. It needs just a little bit more and then it will definitely be ready.
What do I think about the stability of the solution?
Stability has been awesome. Like I said, we have 100 clients who are on vSphere and it has made all of their systems a lot more stable, which is great for us.
What do I think about the scalability of the solution?
Scalability is really great. Being able to have a customer who decides, maybe a year after they've purchased their hardware, that they need to add another server because maybe they've decided to purchase a new product - being able to scale that system out really helps a lot.
How was the initial setup?
Getting vSphere set up for the first time is pretty straightforward. The installation process is not that painful. It really guides you through it so it makes it a lot easier, especially if it's your first time doing it.
What was our ROI?
As far as our ROI goes, vSphere actually reduces time to set up a server by a ton. By a server, I mean a virtual machine. In the past, you'd have to order in hardware, wait weeks for it to come in, and then install Windows, patch it, and actually go deploy it at the customer location. Now, if the customer's already running vSphere, all we have to do is log in to that, build the VM, and install Windows and we're good to go. We've gone from days to an hour, probably.
Which other solutions did I evaluate?
When we were looking at vSphere, we did look at some of the competitors. Of course, we looked at Microsoft Hyper-V because we're a Microsoft partner as well. However, it lacked a lot of the things that vSphere had.
What other advice do I have?
The best advice I could give somebody looking to implement the solution is definitely to download the trial because you can try it out for free. Put it on some test equipment and run it and you're going to love it.
We don't have a customer that uses VMware Cloud on AWS, but we've been very involved in hoping the price gets cheaper so we can sell it.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
VMware vSphere
November 2024
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,053 professionals have used our research since 2012.
System Administrator at City of Sioux Falls
Video Review
HA and DRS make sure our machines are always available, while encrypted VMs enhance security
Pros and Cons
- "One of the most valuable features that vSphere has is its HA and DRS protection, where it can simply make sure that all the machines are always where they need to be and how they need to be taken care of. We have a lot of servers and services for emergency services for police, fire, and the like. We have the ability to use DRS as Anti-Affinity Rules to make sure that those redundant server pairs always stay away from each other. But then, if anything would happen to one of them, we have HA to be able to come up and bring it right up and going again."
- "Security-Features; vSphere does offer quite a bit of security stuff built-in. It is nice to know that we can have the virtual machines encrypted, so that if somebody were to get a hold of any of those files, we don't have to worry about them actually being used. Since we do have so many different departments and areas with a lot of people that need access into the solution, we can use the role-based access controls to really restrict and control who can do what, so everybody can do what they need to do, but they can't do anything else past that."
- "vSphere does offer quite a bit of security stuff built-in. It is nice to know that we can have the virtual machines encrypted, so that if somebody were to get a hold of any of those files, we don't have to worry about them actually being used."
- "I met with the lead solutions architect for vSphere, and one of the things that I really kind of sat him down on was, "What's the deal between these Custom Attributes and these Tags? What are you trying to do with that?" He said, "So here's the deal. I know that they're halfway done and we have a vision of where they're all going, but we'll get it there." That that would be a great ability, to keep all that metadata about your virtual machines inside the solution and staying with the machines."
What is our primary use case?
The primary use case for vSphere is managing and controlling all of our virtual environments from the servers, and the storage resources, to all of the guest virtual machines.
As far as mission-critical apps go, the most important that I see is our computer-aided dispatch software which runs all of the police, fire, and ambulance services for the city. That that is the most important thing that we do, to simply protect lives and protect property.
Other kinds of very critical workloads that we have to have include an enterprise-resource-planning system that most everything goes through. The city also has a lot of geographical information about everything that is in the city. The citizens use that data constantly.
We do not use VMware Cloud on AWS.
How has it helped my organization?
As far as performance on vSphere goes, the performance is great. We've been running everything virtualized from VMware forever, so I can't really say that there has been a boost in performance, but I can tell, from version to version - and now out on version 6.7 - that everything is continuing to be better, faster, and stronger in everything that it does.
vSphere has improved our organization and what we do because it easily enables all of us as IT professionals to provision and manage the vast quantity of servers and other resources that we have. For the about 400 virtual servers that we run, it takes less time to manage and take care of those than it does for the 25 physicals that we have, just because it's so easy to simply take care of it all in one common solution, in one pane of glass.
What is most valuable?
One of the most valuable features that vSphere has is its HA and DRS protection, where it can simply make sure that all the machines are always where they need to be and how they need to be taken care of. We have a lot of servers and services for emergency services, for police, fire, and the like. We have the ability to use DRS as Anti-Affinity Rules to make sure that those redundant server pairs always stay away from each other. But then, if anything would happen to one of them, we have HA to be able to come up and bring it right up and going again. A lot of companies will say, "Oh no, we lose so much money per hour when something goes," but in our particular use case, if our emergency services would go down, people could actually die. That's a little bit more important.
vSphere does offer quite a bit of security stuff built-in. It is nice to know that we can have the virtual machines encrypted, so that if somebody were to get a hold of any of those files, we don't have to worry about them actually being used. Since we do have so many different departments and areas with a lot of people that need access into the solution, we can use the role-based access controls to really restrict and control who can do what, so everybody can do what they need to do, but they can't do anything else past that.
I do find vSphere simple and easy to manage. Most of the common tasks that you would do are very quickly available. One particular case that we go in all the time for is provisioning new servers. If you take that to the analogy of the physical world, that was something that, by the time you got it and you plugged it in and you stacked it, you did everything, you got the firmware up and going, you got the OS loaded and patched, you were easily in it for a day to two days, trying to prep up something that way. Just yesterday, I was sitting in a session (here at VMworld 2018) and I got a request for a brand new SQL Server for somebody and it was literally: right-click from template, new machine, here's its name, here's its IP address. Oh, by the way, tag it out as an SQL machine, and in 10 minutes the machine is up and running and is already installing SQL on its own, automatically. So it's pretty cool stuff.
What needs improvement?
I see room for improvement in the vSphere product just a little bit. I know they are doing all that transition from the traditional fat client to the new HTML5 interface. I've watched that grow from being technical previews to where it's at today, and it's probably 90 percent there. But I think that VMware could continue to put improvements into that UI, so that all the tasks can be performed as quickly as they used to be done in the fat client.
Just yesterday, I met with the lead solutions architect for vSphere, and one of the things that I really kind of sat him down on was, "What's the deal between these Custom Attributes and these Tags? What are you trying to do with that?" He said, "So here's the deal. I know that they're halfway done and we have a vision of where they're all going, but we'll get it there." That that would be a great ability, to keep all that metadata about your virtual machines inside the solution and staying with the machines.
What do I think about the stability of the solution?
Stability is great. We keep all of our stuff up to patch and keep up on drivers. I actually couldn't tell you the last time I've had one of them crash on me. It's been a while.
What do I think about the scalability of the solution?
For our environment, the scalability has been great. I've been with the city for about three-and-a-half years. We had about 100 VMs at that time, and now our account is well over 500 and the solution has simply grown to fit that need.
How is customer service and technical support?
I am going to be honest that their level-one support is actually not that helpful. It's been something that I talked about with some of the people in the Inner Circle discussions and they're changing some of those processes around. But I do find that once you get up to the level-two and level-three techs, that they are very competent and very capable engineers who have been able to resolve any problems that we've had.
How was the initial setup?
I was involved with the initial vSphere setup. For the most part, the setup is fairly straightforward. The last time, when we set up the vSphere 6 environment, we went into fully redundant HA platform, services controllers, so I think we chose to make the solution a little bit more complicated than it needed to be. But with 6.5 and 6.7 there are some enhancements and they want all that stuff embedded and the process is a lot simpler and it's a lot easier to get everything going.
What was our ROI?
For return on investment, I don't know that I can give you any real hard and fast numbers on things, but I can tell you, from a time perspective, what vSphere has been able to do for us. When I started out, provisioning servers was a very long and drawn out process. Now, we're to a point where literally, from the moment I decide I want a server to the time that Windows is up and running is less than ten minutes, and that's fantastic to me too.
It saves me a lot of time because I'm now provisioning several servers a week and that's just par for the course. All that time that you do that repetitive, tedious type work, is time that you're not being able to deliver meaningful, value-added work for the company.
Which other solutions did I evaluate?
We did take a look at Microsoft's Hyper-V platform. The city's always had a philosophy of, "Just because we've always used something doesn't mean that that's always going to be the right way to continue to go forward." So we did take a look at the Hyper-V Server 2016 type stuff. But honestly, in my opinion, it's not there yet. VMware was still the superior choice for the hypervisor.
What other advice do I have?
As an overall solution, I'd probably give it a nine out of ten. It is very rock solid in everything that it does and it simply works with everything, and it does a pretty darn good job doing it.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Managing Director at Prianto Ltd
Useful for virtual machine virtualization and works as a hypervisor
Pros and Cons
- "The tool's most valuable features are CPU virtualization and RAM allocation, which are better than those of other hypervisors."
- "VMware vSphere requires a lot of paid add-ons that need to be integrated into it."
What is our primary use case?
We use the solution for virtual machine virtualization and as a hypervisor.
What is most valuable?
The tool's most valuable features are CPU virtualization and RAM allocation, which are better than those of other hypervisors.
What needs improvement?
VMware vSphere requires a lot of paid add-ons that need to be integrated into it.
What do I think about the stability of the solution?
The solution is highly stable. It is stable as long as there are no hardware and software issues.
What do I think about the scalability of the solution?
My company has hundreds of customers who use the product.
How are customer service and support?
I am very satisfied with the tool's technical support.
How was the initial setup?
The tool's deployment is straightforward. To implement it, you need to plan, deploy, and migrate the solution.
What's my experience with pricing, setup cost, and licensing?
The solution's licensing is costlier than other hypervisors.
What other advice do I have?
I rate the overall product an eight out of ten. It doesn't have any significant security features, and you can only get it through add-ons.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Last updated: Jul 15, 2024
Flag as inappropriateProvides good virtualization and used to host virtual machines
Pros and Cons
- "We use the solution's vMotion feature to migrate VMs from one host to another across different environments and data centers."
- "It is not easy to upgrade VMware vSphere from an old version to a new version."
What is our primary use case?
VMware vSphere is the virtual platform for our company, where we host all the virtual machines.
What is most valuable?
We use the solution's vMotion feature to migrate VMs from one host to another across different environments and data centers.
What needs improvement?
It is not easy to upgrade VMware vSphere from an old version to a new version. We have to work with the support to upgrade the solution.
For how long have I used the solution?
What do I think about the stability of the solution?
I rate the solution an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate the solution a seven out of ten for scalability.
How was the initial setup?
The initial setup of the solution is not easy, but it's also not very complex. If you don't have experience working with VMware vSphere, it's pretty hard for you.
Which other solutions did I evaluate?
VMware vSphere is a more mature and stable virtualization tool than Microsoft Hyper-V.
What other advice do I have?
VMware vSphere saved us a lot of costs and easily deployed the server from templates. We use the solution to make capacity changes, increase the memory, and increase the CPU. The reason we use VMware vSphere is its high availability feature.
VMware vSphere integrates well with our existing IT security measures. We have all the agents on the VM and a central console for the security, patching for the security, and monitoring. My team has less than 1,000 VMs, and we have three resources working to support their virtualization.
I would recommend VMware vSphere to other users because it is the best virtualization solution in the market. From what I know, most companies use VMware vSphere.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 1, 2024
Flag as inappropriateCyber Security Engineer at Trend Micro
Offers a suite of software components for virtualization including ESXi, vCenter Server, and other software
Pros and Cons
- "The emphasis isn't specifically on a particular feature, but rather on the ease of use. For instance, when building a test lab or setting up an entire environment from scratch, VMware products are notably more user-friendly compared to alternatives like Nutanix. I've had prior experience with Nutanix. From my personal perspective, I found it easier to adapt to using VMware than when I started using Dynamics. This ease of use is a strong point. It's largely about how straightforward it is to navigate through VMware's user interface. In contrast, with Nutanix, there's a need to delve into smaller configurations and navigate vendor-specific settings. VMware, on the other hand, offers a more accessible management page. This difference primarily centres around usability and the overall user-friendliness of the interface."
- "Given that I've been using version seven, it seems that some of the bugs I faced during that version have already been addressed in subsequent updates. Although I haven't personally tested them yet, it appears that these issues have been resolved. In version seven, there was a problem with the network interface not responding due to certain configurations not being properly filtered. However, in version eight, this requirement has been minimized, so the mentioned bug is less likely to occur. Instead of solely addressing these fixes in newer versions, it might be beneficial for them to consider applying these improvements to the older versions as well. This approach could prevent users from feeling compelled to upgrade to version eight solely to avoid encountering the issue, and instead provide updates for version seven users."
What is our primary use case?
The focus is more on simulating various PM (Performance Management) products. This involves tasks like identifying bugs or testing new updates.
As for the workflow, it primarily revolves around working remotely due to the pandemic. Unlike having a physical lab where reconfiguration is feasible, I have taken advantage of VMware solutions, including VMware vSphere and related products. I have adapted them to match the specific configurations.
What is most valuable?
The emphasis isn't specifically on a particular feature, but rather on the ease of use. For instance, when building a test lab or setting up an entire environment from scratch, VMware products are notably more user-friendly compared to alternatives like Nutanix. I've had prior experience with Nutanix.
From my personal perspective, I found it easier to adapt to using VMware than when I started using Dynamics. This ease of use is a strong point. It's largely about how straightforward it is to navigate through VMware's user interface. In contrast, with Nutanix, there's a need to delve into smaller configurations and navigate vendor-specific settings. VMware, on the other hand, offers a more accessible management page. This difference primarily centres around usability and the overall user-friendliness of the interface.
What needs improvement?
Given that I've been using version seven, it seems that some of the bugs I faced during that version have already been addressed in subsequent updates. Although I haven't personally tested them yet, it appears that these issues have been resolved. In version seven, there was a problem with the network interface not responding due to certain configurations not being properly filtered. However, in version eight, this requirement has been minimized, so the mentioned bug is less likely to occur. Instead of solely addressing these fixes in newer versions, it might be beneficial for them to consider applying these improvements to the older versions as well. This approach could prevent users from feeling compelled to upgrade to version eight solely to avoid encountering the issue, and instead provide updates for version seven users.
For how long have I used the solution?
I have been using VMware vSphere for sometime.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
The case of scalability of this solution is easy in a hybrid setup so I would rate it nine out of ten.
How are customer service and support?
I lack substantial experience with technical support, as my past interactions mainly pertained to license-related matters. When it comes to addressing actual technical issues, I haven't had the opportunity to gain significant experience yet.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the initial setup eight or nine out of ten because of its easy navigation and setup.The deployment takes almost half an hour. Essentially, having the network configuration prepared is crucial, as it often represents the most time-consuming aspect when setting up an environment, whether it's on-premises, in the cloud, or anywhere else. Once the network configuration is in place, the process becomes smoother and more straightforward.
What's my experience with pricing, setup cost, and licensing?
It's a common trend as many progressive IT firms are transitioning towards cloud or virtual environments due to factors like pricing, SMAX, and VMatter. In this regard, I would rate VMware as moderately satisfactory. I would rate it seven out of ten.
What other advice do I have?
In fact, individuals can explore these solutions firsthand since nearly all virtual environment products offer trial periods. For instance, I personally experimented with alternative virtual environments before ultimately opting for VMware. I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Operations Services Manager at a energy/utilities company with 10,001+ employees
It is a single pane of glass that lets you access your hosts and VMs
Pros and Cons
- "It is a single pane of glass that lets you access your hosts and VMs."
- "We scale it both vertically and hortizonally. We have many data centers on it."
- "I would like to see AI in future releases."
What is our primary use case?
We use vSphere to monitor our ESX hosts and VMs. We use it on day-to-day basis. vCenter one of the first things employees open when they arrive to our offices. It is a good product. It has an array of things that you perform with it, and we use it all the time.
We are planning to use AWS, but we are not using it yet.
How has it helped my organization?
It's easy to use. For an admin who is just starting to use it, it doesn't matter, since it's generally widely used. This is a big advantage. Anybody can just come in and start using it from day one.
It's simple to use. I don't use it a lot, but I can get in and guide myself through the menus. That is what makes it intuitive and easy to use.
What is most valuable?
It is a single pane of glass that lets you access your hosts and VMs. This makes the solution impactful, as you have one place to go to manage everything from one console.
The encryption security is great. It is a topic we take into consideration daily. It is important that we enable all the features and make sure our data center is secure. Nobody can hack us, get in, steal information, and use it from our systems.
We run an electric grid. Our apps that run on the electric grid are going on VMs, so these are very secure apps.
What needs improvement?
I would like to see AI in future releases.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
We have had downtime, like everybody in the industry.
What do I think about the scalability of the solution?
We scale it both vertically and hortizonally. We have many data centers on it.
How is customer service and technical support?
We have a great team behind us technically from VMware.
How was the initial setup?
I did not do the initial setup.
What was our ROI?
It keeps together a lot of different environments, making it easier and faster to work. It definitely has a good turn around.
What's my experience with pricing, setup cost, and licensing?
The pricing could be improved.
What other advice do I have?
I would definitely recommend the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Technology Officer at a tech services company with 51-200 employees
It is very easy to get things working and it is more difficult to get things working smoothly
What is most valuable?
Stability of the Hypervisor, DRS, and HA are some of the more valuable features.
How has it helped my organization?
VMWare (and any virtualization platform) completely changes the way an organization functions. The way you investment in hardware is done from a completely different perspective, in that an initial capital investment is required, and the resources would then be available for the organizations' use.
This, of course, allowed the organization to have a ton of flexibility in resource availability. We were then able to create and build high availability across deployed hardware that would've otherwise been much more complex to accomplish using more traditional methods.
What needs improvement?
Nothing I can think of. For a while, allowing for HA without shared storage was a missing feature, but as of 5.1, VMware introduced that feature.
For how long have I used the solution?
I have used vSphere v4.0/5.0/5.1 alongside vCenter v5.1, and VMware Vieew v4.0 and v5.2.
What was my experience with deployment of the solution?
There is a lot of know how required to deploy VMWare correctly, especially if it is being architectured to be highly available. A simple deployment is not too hard, but the issues that I had faced initially were mostly related to adequate shared storage connectivity, etc.
What do I think about the stability of the solution?
As mentioned above, the stability issues have been caused mostly by the inadequacy of the storage (90% of problems have been related storage).
What do I think about the scalability of the solution?
Not at all. Scalability is one of VMware strengths. Running out of resources has really never been an issue, as it is easy to add new hardware, and/or storage, and expand existing infrastructure.
How are customer service and technical support?
Customer Service:
Customer service has always been available, in a more or less adequate time. VMware is good at responding at critical issues that have a high business impact, though sometimes I had experience less than stellar experience in slightly less urgent issues. This is mostly referring to the timeliness of service. Getting the help needed after getting in touch with support has never been an issue.
Technical Support:The support is usually pretty good. VMware support is good at making an effort to resolve the problem on first contact, and escalate as necessary. I have always received a solution to my problem.
Which solution did I use previously and why did I switch?
For an enterprise virtualization platform, I have only used VMware. I have also used Amazon Web Services as an IaaS, but that doesn't exactly sit in the same category as an on premises virtualization platform.
How was the initial setup?
As mentioned above, a simple setup is not hard. However, there are lot of intricacies to the product to set it up correctly with shared storage, so that fail over can function correctly, and DRS, HA, and vMotion to function efficiently.
What about the implementation team?
I initially did the implementation on my own, with some help from VMware on best practices. I did get some help in getting my enterprise storage installed, and got some guidance from them to fine tune configuration of VMware vSwitches, to achieve optimal performance.
What was our ROI?
The ROI on virtualization platform isn't always necessarily completely obvious at first glance, as the initial cost to implement it is typically fairly high. However, keeping in mind the soft costs, it would easily prove to be more economical than traditional solutions. Not only that, but it also will require less engineers to manage the system, as all the management tools are built-in within vCenter, to create a unified solution that would ultimately reduce management cost.
What's my experience with pricing, setup cost, and licensing?
The original cost of the first set of servers to migrate a whole school district to, was close to $100,000. More recently, an upgrade to an SSD SAN cost an additional $120,000. Keeping in mind software costs of maintaining the product, and all virtualized servers, the day to day cost of the product is essentially the cost of running the hosts, (power, cooling, etc).
Which other solutions did I evaluate?
No. I had started with VMware very early on, and adopted it when it became a viable enterprise product.
What other advice do I have?
For anyone looking to implement VMware, don't take the initial implementation lightly, and don't cheapen up on the hardware, especially the storage. You will save a ton of headaches by investing in good storage that would be adequate for at least three years.
Also, do your homework on best practices, and how to implement things. It is very easy to get things working and it is more difficult to get things working smoothly. Never had I thought that I had to get familiar with the deep workings of disks, and IOPs, read and write/s ... but these are really necessary if a good implementation is the goal.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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