Badges
User Activity
10 months ago
Answered a question: Why is Knowledge Management Software important for companies?
Knowledge Management Software is important for companies for several reasons
1. Retaining and Leveraging Knowledge: Knowledge is a valuable asset for organizations, and effective knowledge management is crucial for retaining and leveraging that knowledge.
2. Facilitating…
10 months ago
Answered a question: Why is Community Platforms important for companies?
Community platforms are important for companies for several reasons
1- Customer Engagement and Loyalty: Community platforms provide a space for customers to connect, ask questions, share experiences, and provide feedback. This engagement builds a sense of community and…
About 1 year ago
Contributed a review of Zendesk: Stable tool, making it reliable for handling tasks but difficult initial setup
Projects
10 months ago
BAHRI ITSMA full implementation of ITSM project with asset management setup that maigrated from other platforms into Jira.
10 months ago
IWDFully integrate Genesys interface with Zendesk interface so that we can control the back-office agents' attendance and quality monitoring their performance.
Product Leaderboard Rank
Zendesk (5th)
Category Leaderboard Rank
Community Platforms (5th)
Currently Researching
Experience
Other Skills
Internal and External Communications,
Agile Development,
Agile Project Management,
IT Service Management,
Digital Transformation,
Service Delivery,
Operations Management,
Performance Management.Following
Reviews
About 1 year ago
Zendesk
Answers
10 months ago
Knowledge Management Software
About me
I have a demonstrated 14 years of history working in the information technology and services industry.
Skilled in service Delivery, Budgeting, ITSM Solution Integration, Operations Management, Analytical Skills, IT Auditing, and CRM platform administration for different well-known international organizations.
