Genesys Voice Platform is the #3 ranked solution in top IVR Systems. PeerSpot users give Genesys Voice Platform an average rating of 8.6 out of 10. Genesys Voice Platform is most commonly compared to Nuance IVR:
Genesys Voice Platform vs Nuance IVR. Genesys Voice Platform is popular among the large enterprise segment,
accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a
insurance company, accounting for 16% of all views.
As of April 2025, the mindshare of Genesys Voice Platform in the IVR Systems category
stands at 17.9%, up from 11.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IVR Systems
Key learnings from peers
Valuable Features
"What I like most about Genesys Voice Platform is its stability. It's also easy to configure and a flexible and customizable product."
"The resource managers and the MCPs that are deployed with this solution are the most valuable features."
Room for Improvement
"Genesys Voice Platform needs to be available on a multicloud platform, and that's an area for improvement.Documentation for the product also needs improvement. It needs to be complete, and when you search on Google, for example, you can only find so many resources."
"This is primarily a large-market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud."
Pricing
"In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access.I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
