My enterprise software career began in 1996, IT Operations Management in 1998, IT Service Management in 1999, Business Intelligence for IT in 2008.

I desire that my career be defined by delighting customers with ever-growing expertise in Pre-Sales, Sales, Marketing and Service Delivery, with specialties in the topics listed below:

+ IT Metrics
+ Continual Service Improvement
+ IT Service Management
+ ITIL
+ Business Intelligence Architecture
+ Deep Knowledge of Multiple ITSM Platforms
+ BMC Remedy ITSM
+ ServiceNow
+ CA Service Desk Manager
+ HP Service Manager
+ BMC Remedyforce
+ ITSM Vendor Pricing Models
+ IT Asset Management
+ Event & Availability Management
+ Application Discovery and Dependency Mapping
+ ITSM Vendor Review

Aspiration:

“By the excellence of his work, the workman is a neighbor.
By selling only what he would not despise to own, the salesman is a neighbor.
By selling what is good, his character survives his market.”

--Wendell Berry