Compare Acronis vs Fortra

Acronis

Based on 202 reviews.

Fortra

Based on 164 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

Fortra Powertech Antivirus

1. Acronis 2. Adobe 3. AIG 4. Airbus 5. Amazon 6. American Express 7. Apple 8. AT&T 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. BlackRock 14. Boeing 15. BNP Paribas 16. Cisco 17. Coca-Cola 18. Comcast 19. Dell 20. Disney* 21. Eni 22. ExxonMobil 23. FedEx 24. Ford 25. General Electric 26. Google 27. HP 28. IBM 29. Intel 30. JPMorgan Chase 31. Kellogg's 32. McDonald's 33. Merck 24. Microsoft 25. Nike 26. Oracle

Popular Solutions

Acronis Cyber Protect

17 reviews

Acronis Cyber Protect Cloud

28 reviews

Acronis Disaster Recovery

11 reviews

GoAnywhere MFT

16 reviews

JAMS

18 reviews

Automate

13 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Real Estate/Law Firm

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Grigor
Senior Manager Governance and Quality Assurance at Motus Car Rental
It is used as a backup for production services.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We use Acronis Disaster Recovery for our customers. We configure it for various sectors including the pharma...
Read full review of Acronis Disaster Recovery »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
I have installed Acronis Cyber Cloud for file server backup. The second destination for the file server backup is...
Read full review of Acronis Cyber Cloud »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »

Review 1 of 5

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of GoAnywhere MFT »
Robert Girth
Chief Technology Officer at DOB Systems LLC
We use Fortra's Automate to handle a variety of tasks, such as moving files for FTP and pulling files from AWS S3...
Read full review of Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
When customers renew their support, they will get the necessary assistance. Support is always available. They are...
Read full review of Acronis Cyber Protect Cloud »
SeanWang
Security Consultant at Amazon Web Services
Support is okay. I am in an English region, so, for the technical support currently, I still have Mandarin supports,...
Read full review of Acronis Cyber Protect Cloud »
Evans Ikua
Director/Founder at LANet Consulting Group
The solution's technical support team causes a bit of delay in resolving issues.
Read full review of Acronis Cyber Protect Cloud »
Bayu Jayasukma.
Cloud Product Specialist at PT. DATACOMM DIANGRAHA
The support has been consistently excellent. I did escalate an issue the customer was facing. Overall, everything has...
Read full review of Acronis Cyber Protect Cloud »
Bilal Inamdar
Cloud Linux Administrator at a tech services company
The support team are quick and responsive.
Read full review of Acronis Cyber Protect Cloud »
Sainath Konduru
Information Technology Administrator at a manufacturing company
While we haven't directly engaged with Acronis for support, our partner has been responsive in addressing any issues...
Read full review of Acronis Cyber Protect Cloud »
Ratnodeep Roy
Lead Consultant at Stratogent
The technical support is very good for this solution.
Read full review of Acronis Cyber Protect Cloud »
Lahiru Rathnayake
Engineer - Systems & Security at a tech consulting company
Their support is very good. I usually get in contact with one of the engineers, so when we have questions or troubles...
Read full review of Acronis Cyber Protect »
Darwin Cabiluna
Technical Director at Edge Cloud
We haven't really had any issues with the solution or technical support.
Read full review of Acronis Cyber Protect Cloud »
Njekwa Anamela
CEO/Managing Director at Computers for Africa Solutions
The support pays a lot of attention to the customers. Here in South Africa, we only have two technicians. I rate the...
Read full review of Acronis Cyber Protect »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never needed to contact the support of Acronis.
Read full review of Acronis Cyber Protect »
Cesar Lozano
General Manager at Comtodo
The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how...
Read full review of Acronis Cyber Protect »
Bert Hickman
Owner at Stoneridge Engineering, LLC
The only time I had problems was with the cloud service. At that time, it just didn't make sense to use it. Network...
Read full review of Acronis Cyber Protect Home Office »
Anonymous User
Directeur service informatique at a comms service provider
Acronis Cyber Protect Cloud technical support is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Applications Engineer
Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it...
Read full review of Acronis Cyber Protect »
Anonymous User
Coordinator of TV Development
Support for issues other than the bootable thumb drive issue have been good.
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Presales - Server & Storage at a computer software company
I have not yet contacted them.
Read full review of Acronis Cyber Protect »
Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme
Customer Service: Good. There are a variety of options to choose from. Technical Support: Excellent! Have been with...
Read full review of Acronis Cyber Protect »
Anonymous User
User Support at a tech services company
Customer Service: 6 out 10 Technical Support: 6 out 10
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
They have local tech support, which is good.
Read full review of Acronis Cyber Protect Cloud »
VijayKumar20
GM at SAIL Bokaro Steel Plant
The technical support of Acronis Backup is not very responsive in support. We needed it a few times, but it was not...
Read full review of Acronis Cyber Protect »
DevenShah
Director at a tech services company
I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
IT Manager at a tech services company
Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had...
Read full review of Acronis Cyber Protect »
Manuel Cortazar
Systems Manager at a outsourcing company
Yes, yes. Since the beginning, I was telling you I've had problems with a few usernames and passwords for Windows...
Read full review of Acronis Cyber Protect »
Albert Simon
Co-Owner at Angels Dtp
Technical support is excellent. When I needed help, in the beginning, they did it with a remote connection. They were...
Read full review of Acronis Cyber Protect »
Anonymous User
Director of Research & Development
Excellent. They have excellent tech support people. I wish all the companies were like them. I always get a live...
Read full review of Acronis Cyber Protect Cloud »
Sandeep Pathak
PreSales Engineer at Web Werks
The technical support is absolutely good.
Read full review of Acronis Disaster Recovery »
Yossi Carmel
IT Administrator at A.P. Moller - Maersk
I called technical support once or twice, I did not speak to them very much but they responded right away.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Desktop Support Manager at a government
Customer Service: Great. Technical Support: Average to poor.
Read full review of Acronis Cyber Protect »
Oola Opiyo
Senior Engeneer at Telco Systems
The technical support is reliable and efficient. I would rate the assistance an eight out of ten.
Read full review of Acronis Disaster Recovery »

Review 1 of 30

Swadhin Pattnaik
Manager of Application Development and Integrations at a manufacturing company
I rate Fortra support eight out of 10. We've contacted technical support about concerns and enhancements, and we've...
Read full review of JAMS »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Anonymous User
President at a tech services company
I rate Alert Logic customer service 10 out of 10.
Read full review of Fortra's Alert Logic MDR »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
Rob Grafrath
VP, Enterprise Systems at Capio
When I find room for improvement, I log a ticket with JAMS. So, I have logged plenty of tickets. I would rate support...
Read full review of JAMS »
Aaron Warnke
Senior Business Intelligence Developer at a financial services firm
The JAMS customer service and support staff are unmatched in their ability to assist us and help us resolve issues. I...
Read full review of JAMS »
Anabel Marco
Account Director at a tech services company
I would rate the technical support as a nine out of ten because it is quite fast and courteous. Overall, I find it...
Read full review of Automate »
Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is delayed in providing a resolution. It can take up to five days to resolve an issue.
Read full review of GoAnywhere MFT »
Prakash Srivastava
JAMS Admin at Public Service Enterprise Group Incorporated
We have used their tech support a few times and they were very good each time. They were very responsive and very quick.
Read full review of JAMS »
Brando Diego
System Engineer/Consultant at Notable Frontier Sdn Bhd
The solution's technical support can be frustrating for a user. I rate the technical support a seven to eight out of...
Read full review of Fortra's Digital Guardian »
Jorge Terrero
Lead Developer at a construction company
The support from them has been amazing. They're always on top of things. We call whenever we need something, and if...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of GoAnywhere MFT »
Anonymous User
Director of IT Operations at a financial services firm
I had an amazing experience with the technical support team. The team members respond right away. They answer the...
Read full review of JAMS »
Jeff R Ewing
Student Services SQL Server Manager at Health Care Compliance Association
I would rate them a 10 out of 10. They get back to you faster than your mom will call you back. When we've had...
Read full review of JAMS »
Jay Triche
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Globalscape EFT »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. They've gotten better as the company has been growing. As far as sending an...
Read full review of Fortra's Agari »
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
General Manager at a tech services company
The support we have received has been very good.
Read full review of JAMS »
Anonymous User
Continuous improvement coordinator at a insurance company
They are good.
Read full review of Automate »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
Anonymous User
Business Analyst at a tech services company
I haven't really had much experience with technical support, as I haven't used the product that much or for that...
Read full review of Automate »
Joe Polimeni
IT Infrastructure at Aqua America
At times, I feel it is great, and at other times, I feel that it is not so great. I would rate them a seven out of...
Read full review of Globalscape EFT »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of GoAnywhere MFT »
Sacha Lostun
Systems Analyst at bercell integrated technologies
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of JAMS »
Angie Finnell-French
Business Intelligence Developer at Food distribution company
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of GoAnywhere MFT »
LeAnn Hurst
Director, HIM at a healthcare company
They're fantastic. Anytime I've called to ask anything, they've always been extremely helpful. They spent time with...
Read full review of GoAnywhere MFT »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »

Review 1 of 30

Technical Support

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