Compare Acronis vs Fortra

Acronis

Based on 205 reviews.

Fortra

Based on 165 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

Fortra Powertech Antivirus

1. Acronis 2. Adobe 3. AIG 4. Airbus 5. Amazon 6. American Express 7. Apple 8. AT&T 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. BlackRock 14. Boeing 15. BNP Paribas 16. Cisco 17. Coca-Cola 18. Comcast 19. Dell 20. Disney* 21. Eni 22. ExxonMobil 23. FedEx 24. Ford 25. General Electric 26. Google 27. HP 28. IBM 29. Intel 30. JPMorgan Chase 31. Kellogg's 32. McDonald's 33. Merck 24. Microsoft 25. Nike 26. Oracle

Popular Solutions

Acronis Cyber Protect

15 reviews

Acronis Cyber Protect Cloud

28 reviews

Acronis Disaster Recovery

11 reviews

GoAnywhere MFT

17 reviews

JAMS

14 reviews

Automate

11 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

12%

Manufacturing Company

Real Estate/Law Firm

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Grigor
Senior Manager Governance and Quality Assurance at Motus Car Rental
It is used as a backup for production services.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We use Acronis Disaster Recovery for our customers. We configure it for various sectors including the pharma...
Read full review of Acronis Disaster Recovery »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
I have installed Acronis Cyber Cloud for file server backup. The second destination for the file server backup is...
Read full review of Acronis Cyber Cloud »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »

Review 1 of 5

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of GoAnywhere MFT »
Robert Girth
Chief Technology Officer at DOB Systems LLC
We use Fortra's Automate to handle a variety of tasks, such as moving files for FTP and pulling files from AWS S3...
Read full review of Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Suresh Bora
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Technical support is good.
Read full review of Acronis Cyber Protect Cloud »
Stephen Achi
Cyber Security Head at a tech services company
I would rate the tech support a nine out of ten. The vendor offers superior-quality support with quick responses.
Read full review of Acronis Cyber Protect Cloud »
Hans Blaasvær
Managing Director at KT húsið
Technical support is excellent. They are fast, responsive, and knowledgeable. We are very satisfied with the level of...
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are...
Read full review of Acronis Cyber Protect »
Red Doronila
IT Department Head at Agway Cgemicals Corporation
I faced some issues with the solution's two-factor authentication. The solution's technical support is very good, and...
Read full review of Acronis Cyber Protect Cloud »
Fernando Solano
General Manager at S&T S.A.S:
The support from Acronis Backup Cloud is helpful.
Read full review of Acronis Cyber Protect Cloud »
VanessaNapa
Continuity and Security Specialist at Grupo Business IT
The support from Acronis Backup can improve because when I have an issue it sometimes takes them five days to have a...
Read full review of Acronis Cyber Protect »
Izzat Doleh
General Manager at Dynamic Data
We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues...
Read full review of Acronis Cyber Protect »
Anonymous User
IT Specialist / Document Controller at a manufacturing company
The technical support is fast.
Read full review of Acronis Disaster Recovery »
Anonymous User
Owner at a tech services company
I would give technical support a rating of 8/10. They are very good, quick to access, quick for remote to server, and...
Read full review of Acronis Cyber Protect »
Anonymous User
Presales (Enterprise Solutions Architect) at a tech services company
You can reach support easily, either through chat or by phone.
Read full review of Acronis Cyber Protect »
Anonymous User
Service Manager at a tech services company
The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response...
Read full review of Acronis Cyber Protect »
Pascal Egli
CEO at ASOVA
The technical support provided by Acronis is great. I would rate it nine out of ten, as it is almost perfect.
Read full review of Acronis Cyber Infrastructure »
Anonymous User
Business Development - Cloud&OTT Sales at a tech services company
I would give technical support a rating of 9/10.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Designer Architect Hardware Solutions at a tech services company
I have not contacted their technical support.
Read full review of Acronis Cyber Protect »
Dan Gillman
Senior System Administrator at a manufacturing company
Customer Service: Scale of 1-10, a solid 9! Technical Support: 7
Read full review of Acronis Cyber Protect »
Anonymous User
SA at a university
The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the...
Read full review of Acronis Cyber Protect »
Anonymous User
Applications Analyst IV
Technical support has been excellent.
Read full review of Acronis Cyber Protect »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am not able to provide much detail on the support. I expect better service by paying more money for resources and...
Read full review of Acronis Cyber Cloud »
Sandeep Pathak
PreSales Engineer at Web Werks
The technical support is absolutely good.
Read full review of Acronis Disaster Recovery »
Anonymous User
Cyber Security Analyst at a tech services company
Acronis support is pathetic. It takes five days to open the case.
Read full review of Acronis Cyber Protect »
Cesar Lozano
General Manager at Comtodo
Technical support is not good. Support is often delayed because we don't have real-time support or the option of...
Read full review of Acronis Cyber Protect »
Konstantin Bezruchenkov
‎IT Software Engineer at a tech services company
I have been satisfied with technical support.
Read full review of Acronis Cyber Protect »
Ronald Walther Domjan
IT Manager at HASNER TECNOLOGIA
The technical support is excellent. Whenever I have a question, they respond very quickly each time.
Read full review of Acronis Cyber Protect »
Anonymous User
Works
In terms of technical support, I believe we used it once. I would have to give them a 10. They were great and they...
Read full review of Acronis Cyber Protect »
Umar Hayat
IT officer at USAID Economic Recovery & Development Activity (ERDA)
The technical support services were good.
Read full review of Acronis Disaster Recovery »
Sharif Shaikh
Senior Operation Executive at a tech services company
The technical support is good.
Read full review of Acronis Cyber Protect »
Anonymous User
Director of Research & Development
Excellent. They have excellent tech support people. I wish all the companies were like them. I always get a live...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Chemical Process Control Specialist at a pharma/biotech company
Very knowledgeable.
Read full review of Acronis Cyber Protect »
Anonymous User
President/Owner
On a scale of one to 10, I'd give them an eight. They haven't had enough techs to answer my call immediately, so I've...
Read full review of Acronis Cyber Protect »

Review 1 of 30

Ibidapo Ibrahim
Head of IT Infrastructure at a non-tech company
The technical support that we used was through Digital Guardian's partner which was horrible.
Read full review of Digital Guardian »
Don Deyette
Systems Configuration Engineer/Move-it Administrator at a insurance company
HelpSystems has excellent service. I can call them up if I have a question and they'll either send me an example of...
Read full review of Automate »
Aaron Warnke
Senior Business Intelligence Developer at a financial services firm
The JAMS customer service and support staff are unmatched in their ability to assist us and help us resolve issues. I...
Read full review of JAMS »
Steve Ballantyne
Network Infrastructure Security Architect at Knox Community Hospital
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
The technical support is good.
Read full review of GoAnywhere MFT »
Kevin Gore
Software Developer Consultant at Broward Health
JAMS's technical support is excellent. They worked with us during our initial set-up, and we will contact them again...
Read full review of JAMS »
Corey Cole
Service Coordinator - Technology Security at a government
We spent a lot of time with the technology support team from Fortra. When we finally got the right person, they knew...
Read full review of Fortra Tripwire IP360 »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Chris Waring
Sr. Vice President, Managed Services and Delivery at Powwr
I haven't had to use the technical support that much, which I think is a testament to the product itself. However,...
Read full review of JAMS »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Automate »
Jim Baptista
Managed File transfer (MFT) Administrator at a non-profit
In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.
Read full review of GoAnywhere MFT »
Chauncey Taylor
Network Security Engineer at Modec Inc
Technical support is pretty decent with Alert Logic. The engineers behind the scenes, when I have called them, have...
Read full review of Fortra's Alert Logic MDR »
LEEJET AGGASSI HERMOSA HUGO
Consultant at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. I'm very satisfied with the customer support. They can accommodate us when we...
Read full review of GoAnywhere MFT »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Automate »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of GoAnywhere MFT »
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
SAP Basis Administrator at a energy/utilities company
They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to...
Read full review of GoAnywhere MFT »
Anonymous User
Chief Technology Officer at a computer software company
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Automate »
George Pate
Facility Manager at a tech services company
We were in constant communication with Alert Logic's technical support team, depending on whether we needed to add...
Read full review of Fortra's Alert Logic MDR »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of GoAnywhere MFT »
Dexter Tangonan
Database Administrator at a insurance company
We encountered a few issues, but we didn't have any major issues so far. When we encountered an issue that wasn't...
Read full review of JAMS »
Vincent Kwok
Data Architect at San Francisco Public Works
Reach out to their support, because they're support is really good. I would give HelpSystems IT support a nine out of...
Read full review of JAMS »
HarrySun
Development Manager at CREDIT-SUISSE-SERVICES-IN
When I have an issue that I don't know how to fix, I just send an email to them. They are very responsive and...
Read full review of JAMS »
Chandan Yadav
Tech Consultant at BTPL
While the technical support team is knowledgeable, their response time for critical issues needs improvement. A...
Read full review of GoAnywhere MFT »
Anonymous User
Lead Technical Support Engineer at a insurance company
In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive...
Read full review of Globalscape EFT »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of GoAnywhere MFT »

Review 1 of 30

Technical Support

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