Compare Acronis vs Fortra

Acronis

Based on 192 reviews.

Fortra

Based on 157 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

Fortra's GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

Fortra Powertech Antivirus

1. Acronis 2. Adobe 3. AIG 4. Airbus 5. Amazon 6. American Express 7. Apple 8. AT&T 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. BlackRock 14. Boeing 15. BNP Paribas 16. Cisco 17. Coca-Cola 18. Comcast 19. Dell 20. Disney* 21. Eni 22. ExxonMobil 23. FedEx 24. Ford 25. General Electric 26. Google 27. HP 28. IBM 29. Intel 30. JPMorgan Chase 31. Kellogg's 32. McDonald's 33. Merck 24. Microsoft 25. Nike 26. Oracle

Popular Solutions

Acronis Cyber Protect

22 reviews

Acronis Cyber Protect Cloud

30 reviews

Acronis Disaster Recovery

9 reviews

Fortra's GoAnywhere MFT

16 reviews

Fortra's JAMS

23 reviews

Fortra's Automate

11 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

10%

Manufacturing Company

Real Estate/Law Firm

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Grigor
Senior Manager Governance and Quality Assurance at Motus Car Rental
It is used as a backup for production services.
Read full review of Acronis Cyber Protect »
ManojAshok
Network Security Engineer at Peritas IT Solutions
Basically, our company consists of a small team, and we have partnered up with a lot of other companies, like...
Read full review of Acronis Cyber Cloud »
Anonymous User
President at a financial services firm
I got the software mainly for doing local and online backups, and then it comes with this security software included...
Read full review of Acronis Cyber Protect Home Office »
NitinKumar3
Associate Engineer at Freelance
We mainly use Acronis Cyber Protect Cloud for backup.
Read full review of Acronis Cyber Protect Cloud »
Zuhair Hasan
Manager, Information Technology Security at Nesma
It is used internally in my company. The main purpose of DLP is to have full visibility and control over endpoints...
Read full review of DeviceLock DLP »

Review 1 of 5

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of Fortra's JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Anabel Marco
Account Director at Software Greenhouse
One use case is to automate single sign-on for different applications with the Active Directory. When people change...
Read full review of Fortra's Automate »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
We have several use cases. We use it for exchanging files. We use it as a file or SFTP type of storage for B2B type...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Darwin Cabiluna
Technical Director at Edge Cloud
We haven't really had any issues with the solution or technical support.
Read full review of Acronis Cyber Protect Cloud »
SeanWang
Security Consultant at Amazon Web Services
Support is okay. I am in an English region, so, for the technical support currently, I still have Mandarin supports,...
Read full review of Acronis Cyber Protect Cloud »
Fernando Solano
General Manager at S&T S.A.S:
The support from Acronis Backup Cloud is helpful.
Read full review of Acronis Cyber Protect Cloud »
Vishal Mirchandani
Senior Cloud Solutions Engineer at Znet Technologies Pvt. Ltd.
Their support process can be quite lengthy. First, we must collect the logs and share them in the proper format. We...
Read full review of Acronis Cyber Protect »
Daniel Inyang
Technical Support Engineer at a tech services company
The technical support for Acronis Backup Cloud is brilliant. The team is swift to respond anytime I raise a request....
Read full review of Acronis Cyber Protect Cloud »
Hossam Ragheb
Co-Founder & CEO at DRS-MEA
I have experience with the solution's technical support. I rate the technical support a nine out of ten.
Read full review of Acronis Cyber Protect Cloud »
Lahiru Rathnayake
Engineer - Systems & Security at a tech consulting company
The solution provides a support portal. I rate the support an eight out of ten.
Read full review of Acronis Cyber Protect Cloud »
Stephen Achi
Cyber Security Head at a tech services company
I would rate the tech support a nine out of ten. The vendor offers superior-quality support with quick responses.
Read full review of Acronis Cyber Protect Cloud »
Ratnodeep Roy
Lead Consultant at Stratogent
The technical support is very good for this solution.
Read full review of Acronis Cyber Protect Cloud »
Gitesh Chavan
Enterprise Support Specialist at Team One Technologies Pvt. Ltd
Support is responsive.
Read full review of Acronis Cyber Protect Cloud »
SameerMogale
Independent Business Owner at 3Kay Solutions
They're quick to get on board, but in my case with the anti-malware, they couldn't suggest anything other than to...
Read full review of Acronis Cyber Protect Cloud »
Richard Patton
Owner
I'm very pleased with it. Support is wonderful, the people are great and they know their stuff. I even had one person...
Read full review of Acronis Cyber Protect »
Sharif Shaikh
Senior Operation Executive at a tech services company
The technical support is good.
Read full review of Acronis Cyber Protect »
Reinhardt Coetzee
Senior Engineer at MRB Secure
I've dealt with people who helped me a lot and their response was very quick, to the point, and I have dealt with...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Director at a tech services company
My team has interacted with them, and it has been fine. I don't interact with them myself.
Read full review of Acronis Cyber Protect »
Anonymous User
Applications Engineer
Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it...
Read full review of Acronis Cyber Protect »
Anonymous User
Solutions Consultant at a tech company
I have never had the need for support.
Read full review of Acronis Cyber Protect »
Anonymous User
Senior Consultant at a marketing services firm
The support has been great. they don't need to be faster. They're very helpful and responsive, and we're satisfied...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
They have local support, which is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
IT Manager at a tech services company
Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had...
Read full review of Acronis Cyber Protect »
PrasadPerumpillil
Manager implementation at XENOTTABYTE
The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are...
Read full review of Acronis Cyber Protect »
Anonymous User
Desktop Support Manager at a government
Customer Service: Great. Technical Support: Average to poor.
Read full review of Acronis Cyber Protect »
Anonymous User
Director of Global Architect at a manufacturing company
I have not directly spoken with technical support.
Read full review of Acronis Cyber Protect »
Anonymous User
Works at a engineering company
I did use technical support and I give it the highest rating. The technical support we received when doing a recovery...
Read full review of Acronis Cyber Protect »
Sandeep Pathak
PreSales Engineer at Web Werks
The technical support is absolutely good.
Read full review of Acronis Disaster Recovery »
Anonymous User
Business Development - Cloud&OTT Sales at a tech services company
I would give technical support a rating of 9/10.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Sr Associate-Information Consultant at a pharma/biotech company
I have contacted technical support about once or twice during this five year period. I would give them a seven out of...
Read full review of Acronis Cyber Protect »
Anonymous User
Product Manager at a wholesaler/distributor
It is good. Basically, they can do the whole deployment, you just need to provide them remote access.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
IT security consultant at a tech services company
The tech support for Acronis Disaster Recovery has been good for us. The support team is knowledgeable, and the...
Read full review of Acronis Disaster Recovery »
Dan Gillman
Senior System Administrator at a manufacturing company
Customer Service: Scale of 1-10, a solid 9! Technical Support: 7
Read full review of Acronis Cyber Protect »

Review 1 of 30

DimitrisMakris
Information Security Architect at Injazat Data Systems
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of Fortra's GoAnywhere MFT »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. The support could be better. I have a favorite support engineer, and I wish the...
Read full review of Fortra's JAMS »
Stephen Whigham
Senior PBM Systems Administrator at FairosRx
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of Fortra's GoAnywhere MFT »
Watchara Manusnanta
Product Manager at Tech Titan Distribution Co., Ltd.
I have not used the support.
Read full review of Digital Guardian »
Brando Diego
System Engineer/Consultant at Notable Frontier Sdn Bhd
The solution's technical support can be frustrating for a user. I rate the technical support a seven to eight out of...
Read full review of Fortra's Digital Guardian »
Scott Basham
Senior Consultant at Concentrix
The tech support is fantastic; they're highly responsive, skilled, and knowledgeable. We usually get a good response...
Read full review of Fortra's JAMS »
Brando Diego
System Engineer/Consultant at Notable Frontier Sdn Bhd
Sometimes, when I'm troubleshooting, I collaborate with the technical support.
Read full review of Digital Guardian »
Chris Waring
Sr. Vice President, Managed Services and Delivery at Powwr
I haven't had to use the technical support that much, which I think is a testament to the product itself. However,...
Read full review of Fortra's JAMS »
Kammy Olive
Network and Local Support Manager at a comms service provider
JAMS support is very responsive and they know who I am when I call, so I don't have to go through their making sure...
Read full review of Fortra's JAMS »
Swadhin Pattnaik
Manager of Application Development and Integrations at a manufacturing company
I rate Fortra support eight out of 10. We've contacted technical support about concerns and enhancements, and we've...
Read full review of Fortra's JAMS »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Fortra's Globalscape Managed File Transfer »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Bill Dougherty
CISO at a healthcare company
I haven't personally contacted technical support, but as far as I know, we've had no issues with it.
Read full review of Fortra's GoAnywhere MFT »
Chauncey Taylor
Network Security Engineer at Modec Inc
Technical support is pretty decent with Alert Logic. The engineers behind the scenes, when I have called them, have...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Works at a educational organization
Their customer service is good, with decent support. They get back to us within a day with answers. Their...
Read full review of Fortra's GoAnywhere MFT »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Fortra's Alert Logic MDR »
LEEJET AGGASSI HERMOSA HUGO
Consultant at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. I'm very satisfied with the customer support. They can accommodate us when we...
Read full review of Fortra's GoAnywhere MFT »
Daniel Svoboda
Application & Cloud Migration Administrator at State of Minnesota
I rate Fortra's support a ten out of ten. The turnaround is always quick when I email them. They're knowledgeable...
Read full review of Fortra's JAMS »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of Fortra's JAMS »
Anonymous User
Sr Analyst at a manufacturing company
Customer support was the best part of JAMS. When we needed instant help, especially when something in production...
Read full review of Fortra's JAMS »
Travis F.
Senior IT Manager at a wholesaler/distributor
I rate Fortra support eight out of 10. I talked to support yesterday. Typically, I'm not calling them about something...
Read full review of Fortra's JAMS »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of Fortra's GoAnywhere MFT »

Review 1 of 30

Technical Support

No Data Available

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